Seasoned Bilingual Customer Service Specialist – Spanish & English – Remote Health Insurance Support Champion – Elevate Member Experience, Drive Care Innovation, and Lead Process Excellence at brighthush

Welcome to brighthush – Where Care Meets Innovation

At brighthush, we’re more than a health‑insurance provider; we’re a movement that redefines how people experience care. Founded in 2012, our mission has always been to blend cutting‑edge technology with an unwavering focus on member experience. Today, we serve millions of members across the United States, delivering seamless care coordination, transparent pricing, and a member‑centric culture that places people at the heart of everything we do.

Our platform feels as personal as a family doctor yet as efficient as a modern digital ecosystem. We empower members with real‑time access to their health data, intuitive self‑service tools, and a dedicated support network that speaks their language—both literally and figuratively.

Why brighthush is the Place to Grow Your Career

We believe technology should empower, not overwhelm. As a Bilingual Customer Service Specialist, you will be the frontline ambassador of that mission—helping members navigate their health‑insurance journey, resolving complex questions, and ensuring every interaction reflects our core values of empathy, integrity, and innovation.

Our remote‑first culture values focus over office politics, offers competitive pay, and rewards your bilingual expertise with an extra hourly bonus. We invest in your growth, provide continuous learning opportunities, and celebrate the diversity that fuels our success.

Key Highlights of Working at brighthush

• Remote‑First Culture: Work from the comfort of your home office—no commute, no office politics, just pure focus.
• Competitive Compensation: $20.00 – $21.00 per hour, plus an additional $1.00 per hour for successful completion of the bilingual assessment.
• Comprehensive Benefits & Perks: Medical, dental, and vision coverage; 401(k) with company match; paid parental leave; wellness reimbursements; 15 days of paid vacation per year.
• Career Growth: Structured career paths, mentorship programs, and continuous learning initiatives.
• Diversity & Inclusion: A culture that celebrates authenticity, belonging, and diverse perspectives.
• Technology‑Driven Work: Access to state‑of‑the‑art tools, AI‑powered insights, and a collaborative platform that keeps you connected.

Role Overview: Your Impact as a Bilingual Customer Service Specialist

In this role, you will be the voice of brighthush for Spanish‑ and English‑speaking members, brokers, providers, and vendors. Your day will involve a blend of high‑volume customer interactions, back‑office tasks, and process improvement initiatives—all guided by our standard operating procedures and compliance standards. You will help shape the future of member experience by turning challenges into opportunities for improvement.

Key Responsibilities

• Develop a deep understanding of brighthush’s processes, tools, and business model to deliver accurate, timely support.
• Handle member inquiries across multiple channels—phone, chat, email, and social media—while maintaining a high level of professionalism and empathy.
• Manage an assigned caseload, ensuring productivity, quality, and adherence to service level agreements.
• Build collaborative relationships with internal partners (e.g., claims, provider relations, IT) and external stakeholders (e.g., brokers, vendors).
• Identify recurring issues and work with cross‑functional teams to propose and implement process improvements.
• Escalate complex cases through established pathways, ensuring timely resolution and member satisfaction.
• Track and report on key metrics such as call volume, resolution time, and member satisfaction scores.
• Maintain strict compliance with HIPAA, PHI protection, and all applicable regulatory requirements.
• Participate in ongoing training, quality assurance reviews, and performance improvement initiatives.
• Perform additional duties as assigned to support team objectives and company goals.

Essential Qualifications

• Full professional proficiency in Spanish and English (reading, writing, speaking).
• Minimum of 1 year of experience in a high‑volume, customer‑focused environment.
• At least 6 months of experience in the healthcare or health‑insurance industry.
• High school diploma or GED.
• Strong communication skills, with the ability to explain complex information clearly and concisely.
• Proficiency with Google Workspace and Microsoft Office; advanced skills are a plus.
• Ability to work independently in a remote setting while staying connected to the team.

Preferred Qualifications & Bonus Skills

• Quantitative or analytical mindset—experience using data to solve problems.
• Experience with data entry, data manipulation, and maintaining accurate records.
• Familiarity with CRM systems and ticketing platforms.
• Experience in process improvement projects or continuous improvement methodologies.
• Knowledge of healthcare regulations, such as HIPAA, and compliance best practices.

Skills & Competencies

• Customer‑Centric Mindset: Passion for helping people and a genuine desire to improve member experience.
• Problem‑Solving: Ability to analyze issues, identify root causes, and recommend effective solutions.
• Adaptability: Comfortable navigating a fast‑paced, evolving environment.
• Team Collaboration: Strong interpersonal skills and a willingness to collaborate across functions.
• Attention to Detail: Meticulous in data entry, documentation, and compliance adherence.
• Time Management: Efficiently prioritize tasks to meet productivity and quality goals.

Career Growth & Learning at brighthush

At brighthush, we believe that learning is a lifelong journey. As a member of our Customer Service team, you’ll have access to:

• Structured onboarding and continuous training programs.
• Mentorship from senior leaders and peers.
• Cross‑functional projects that expose you to different areas of the business.
• Leadership development tracks for high‑potential employees.
• Annual tuition reimbursement for courses related to your role or career goals.
• Access to internal knowledge bases, webinars, and industry conferences.

Work Environment & Culture

Our culture is built on transparency, collaboration, and a shared commitment to improving health care. We celebrate diversity, encourage open dialogue, and support each other’s growth. Whether you’re a seasoned professional or just starting your career, you’ll find a welcoming community that values your unique perspective.

Key cultural pillars at brighthush include:

• Transparency: Open communication channels, regular town halls, and real‑time dashboards.
• Collaboration: Cross‑functional teams, shared goals, and a “one‑team” mindset.
• Continuous Feedback Loop: Regular check‑ins, 360‑degree reviews, and a culture of constructive feedback.
• Commitment to Well‑Being: Mental health resources, flexible work hours, and wellness programs.

Compensation & Benefits

In addition to a competitive hourly rate, brighthush offers a comprehensive benefits package for full‑time employees, including:

• Medical, dental, and vision insurance.
• 401(k) plan with company match.
• Paid parental leave and paid sick time.
• Paid holidays and 15 days of vacation per year.
• Wellness reimbursements and paid wellness time.
• Employee assistance programs and mental health resources.
• Annual performance bonuses tied to team and company metrics.

How to Apply

Ready to make a difference in the lives of millions of members? Click the link below to submit your application and join the brighthush family.

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Equal Opportunity Employer

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are based on qualifications, experience, and business needs, without regard to race, color, religion, gender, sexual orientation, age, disability, or any other protected characteristic.

AI & Recruitment Transparency

brighthush uses artificial intelligence responsibly to enhance the hiring experience. Our AI Guidelines outline how we use AI tools and ensure fairness, transparency, and privacy throughout the recruitment process.

Reasonable Accommodation

We are committed to providing reasonable accommodations for all applicants and employees. If you require an accommodation during the application process, please contact our HR team at [email protected].

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