Seasoned Bilingual Customer Success Leader – Dutch & English – Championing Global Adoption, Revenue Growth, and Innovation in EdTech at brighthush

Welcome to brighthush – Where Technology Meets Human Potential

brighthush is more than an EdTech company; it’s a movement dedicated to unlocking the full spectrum of human learning through cutting‑edge technology. Our mission is simple yet powerful: enable learners and educators to thrive by providing intuitive, data‑driven platforms that transform how knowledge is shared, absorbed, and applied. With a global footprint that spans the Benelux, Central Europe, and the United Kingdom, we partner with schools, universities, and corporate training programs to deliver scalable, secure, and engaging learning experiences that adapt to the needs of every learner.

At brighthush, people are at the heart of every successful learning journey. We invest heavily in our people, fostering a culture of curiosity, collaboration, and continuous improvement. Whether you’re a seasoned professional or an emerging talent, you’ll find a place where your ideas matter, your growth is supported, and your impact is tangible.

Why Your Next Career Move Should Be at brighthush

As a Seasoned Bilingual Customer Success Leader, you will be the linchpin in our customer experience strategy, shaping the way our partners achieve their goals. You’ll work closely with senior stakeholders, translate business challenges into actionable solutions, and help drive adoption and revenue growth across our portfolio. In return, brighthush offers:

• Competitive base salary plus performance‑based incentives.
• Equity participation through our employee ownership program.
• Flexible work arrangements: remote from Budapest, hybrid in the UK, or in‑office options based on role and location.
• Generous paid time off, including local holidays and a “Dim the Lights” recharge period.
• Comprehensive wellness and mental‑health support.
• Robust learning & development budget, including tuition reimbursement and access to industry‑leading courses.
• State‑of‑the‑art tools and technology to empower your success.
• A vibrant, inclusive culture that celebrates diversity, fosters belonging, and rewards high performance.

Key Responsibilities – Your Impact in Action

As a strategic partner within brighthush’s Customer Experience team, you will:

• Build and nurture trusted relationships with senior educational stakeholders, aligning on desired outcomes and business drivers.
• Identify challenges proactively and recommend tailored brighthush solutions that promote innovation and best practices.
• Drive product adoption and maximize revenue retention, collaborating with sales to support pipeline generation and customer growth.
• Advocate for platform enhancements by gathering customer feedback and working closely with product and engineering teams.
• Manage tasks dynamically and prioritize effectively under pressure, ensuring timely delivery of cross‑functional initiatives.
• Serve as a customer champion within brighthush, representing the voice of the customer in internal strategy discussions.
• Mentor and coach junior team members to elevate the overall performance of the Customer Success function.

Day‑to‑Day Activities

In practice, your days will blend strategic planning with hands‑on execution:

• Weekly executive briefings with partner leaders to review adoption metrics and upcoming initiatives.
• Monthly data reviews, turning usage statistics into actionable insights that inform product roadmaps.
• Quarterly business reviews (QBRs) that showcase ROI, highlight success stories, and uncover upsell opportunities.
• Cross‑functional workshops with product, engineering, and marketing to translate customer needs into feature enhancements.
• Coaching sessions for junior CS team members, focusing on consultative selling, data literacy, and stakeholder management.

Essential Qualifications – What We Expect From You

• Fluency in both English and Dutch (written and spoken).
• Minimum of 4 years of experience in Customer Success, SaaS account management, or a closely related field, preferably within Educational Technology.
• Strong affinity for the education sector and a genuine passion for leveraging technology to improve learning outcomes.
• Proven track record of building and maintaining high‑value relationships with senior stakeholders.
• Technical aptitude and familiarity with CRM systems (e.g., brighthush) and project management tools (e.g., brighthush).
• Excellent verbal and written communication skills, with the ability to adapt tone and influence senior stakeholders empathetically.
• Results‑driven mindset, capable of prioritizing tasks in a fast‑paced environment.
• Bachelor’s degree in Business, Education, Technology, or a related discipline.

Preferred Qualifications – The Extra Edge

• Experience working with multi‑region accounts across the Benelux and Central Europe.
• Knowledge of learning management systems (LMS) and educational data analytics.
• Experience in a high‑growth SaaS company with a strong focus on customer success metrics.
• Background in data‑driven decision making and ability to translate metrics into actionable insights.
• Previous exposure to product roadmap discussions and feature prioritization.

Core Skills & Competencies – The DNA of Success

• Strategic Thinking – Ability to see the big picture and translate it into actionable plans.
• Relationship Management – Building trust and rapport with senior leaders across diverse cultures.
• Consultative Selling – Identifying customer pain points and positioning brighthush solutions as the optimal answer.
• Project Management – Managing multiple initiatives simultaneously while meeting deadlines.
• Data Analysis – Interpreting usage data, churn metrics, and customer feedback to drive continuous improvement.
• Collaboration & Influence – Working cross‑functionally with product, engineering, sales, and marketing teams.
• Adaptability – Thriving in a dynamic environment with evolving priorities.
• Communication – Clear, concise, and persuasive communication in both Dutch and English.

Career Growth & Development – Your Path to Leadership

At brighthush, we view career progression as a collaborative journey. As a Customer Success Leader, you will:

• Progress to senior or lead roles within the Customer Success organization, overseeing larger accounts and mentoring new hires.
• Transition into product management or customer experience strategy roles, leveraging your deep understanding of customer needs.
• Explore opportunities in sales, business development, or partner management, capitalizing on your relationship‑building expertise.
• Benefit from a structured learning path that includes leadership training, industry certifications, and mentorship programs.
• Participate in cross‑functional projects that broaden your skill set and expose you to new facets of the business.

Work Environment & Culture – Where Innovation Meets Inclusion

brighthush is built on a foundation of trust, transparency, and empowerment. Our culture is defined by:

• Inclusivity – We celebrate diverse perspectives and create an environment where everyone feels heard.
• Collaboration – Open communication channels and cross‑team initiatives foster collective success.
• Innovation – We encourage experimentation and reward creative problem‑solving.
• Work‑Life Balance – Flexible schedules, remote options, and generous time off help you recharge.
• Recognition – Our brighthush program celebrates achievements and milestones.
• Community – From local meetups to global town halls, we build strong connections across borders.

Compensation & Benefits – We Value Your Contribution

While specific packages vary by location, you can expect:

• Competitive base salary aligned with market benchmarks.
• Performance‑based bonuses tied to customer success metrics.
• Equity participation through our employee ownership program.
• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid parental leave and flexible family‑friendly policies.
• Wellness stipend covering gym memberships, meditation apps, and mental‑health resources.
• Annual professional development stipend and tuition reimbursement.
• Access to cutting‑edge tools and technology to support your work.

Ready to Make an Impact?

If you are a bilingual, results‑driven professional who thrives on building lasting relationships and driving customer success in the EdTech space, brighthush invites you to join our mission. Bring your expertise, your curiosity, and your passion for education, and help us shape the future of learning.

Apply today and become part of a team that values innovation, collaboration, and the relentless pursuit of excellence.

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