Seasoned Bilingual Customer Success Manager (Spanish & English) – Championing Adoption, Retention, and Growth for Event Professionals at brighthush

About brighthush

brighthush is a trailblazing technology partner that empowers event professionals to streamline operations, elevate customer experiences, and scale their businesses. Founded in 2015, brighthush has evolved from a small startup into a dynamic team of 11‑50 talented individuals headquartered in Washington, District of Columbia. Our mission is simple yet powerful: to provide the most intuitive, data‑driven platform that transforms the way event companies manage their day‑to‑day operations and deliver unforgettable experiences.

With a relentless focus on innovation, customer obsession, and a culture of continuous learning, brighthush has become the go‑to solution for event planners, venues, and service providers looking to harness the full potential of technology. Our platform integrates seamlessly with the tools that event professionals already love, while introducing cutting‑edge features that drive efficiency, collaboration, and growth.

Why This Role Matters

As a Remote Bilingual Customer Success Manager, you will be the trusted partner for a portfolio of small‑to‑mid‑size event businesses. Your mission is to guide customers through every stage of their journey—from onboarding and training to ongoing support and proactive account management—ensuring they achieve maximum value from our platform. You will speak fluently in both Spanish and English, delivering exceptional service in the language that best serves each customer’s needs.

By championing adoption, retention, and growth, you will:

• Help customers unlock the full potential of brighthush’s platform, driving adoption and retention.
• Act as the bridge between customers and our product, CX, and engineering teams, ensuring their voices shape future roadmap.
• Support the growth of the event industry by enabling professionals to operate more efficiently and deliver memorable experiences.

Key Responsibilities

• Portfolio Management: Own a curated set of small‑to‑mid‑size accounts, providing ongoing support, guidance, and value throughout the customer lifecycle.
• Onboarding & Training: Conduct engaging onboarding calls, interactive training sessions, and continuous communication in both Spanish and English.
• Customer Health Monitoring: Track usage metrics, health scores, and engagement levels; proactively reach out to keep customers engaged and successful.
• Feature Education: Educate customers on new features, best practices, and time‑saving workflows, ensuring they stay ahead of the curve.
• Primary Point of Contact: Serve as the first line of support for questions, feedback, and troubleshooting in the language most comfortable for each customer.
• Voice of the Customer: Act as an internal advocate for Spanish‑speaking customers, surfacing patterns and feedback to the broader CX and product teams.
• Documentation & Knowledge Sharing: Maintain detailed, up‑to‑date account notes, usage metrics, and communications in internal tools.
• Process Improvement: Contribute to team processes and knowledge sharing as we scale, ensuring best practices are captured and disseminated.

Essential Qualifications

• Professional fluency in Spanish and English, with excellent written and verbal communication skills in both languages.
• Strong organizational skills, meticulous attention to detail, and a proven ability to follow through on commitments.
• Demonstrated passion for helping others succeed and a proactive approach to problem‑solving.
• Experience managing multiple accounts and priorities in a fast‑paced environment.
• Comfortable using AI tools to streamline routine tasks, while critically evaluating when AI adds value versus when human insight is essential.
• Team‑oriented mindset, receptive to feedback, and eager to grow professionally.
• Experience working with small business customers or within the events industry is highly desirable.
• Familiarity with CRM systems, analytics dashboards, and project management tools.

Preferred Qualifications

• Prior experience in a Customer Success, Account Management, or Client Services role within a SaaS or event‑technology company.
• Knowledge of event‑planning workflows, vendor relationships, and the unique challenges faced by event professionals.
• Experience with data‑driven decision making, using analytics to inform customer strategies.
• Background in training or facilitation, with a knack for creating engaging learning experiences.
• Comfortable navigating and troubleshooting within a multi‑tool ecosystem.

Skills & Competencies

• Bilingual Communication: Ability to articulate complex concepts clearly in both Spanish and English.
• Customer‑Centric Mindset: Deep empathy for customer pain points and a relentless drive to deliver solutions.
• Analytical Thinking: Proficiency in interpreting usage data, health scores, and trend analysis to inform proactive outreach.
• Project Management: Skilled at juggling multiple accounts, deadlines, and stakeholder expectations.
• Collaboration: Comfortable working cross‑functionally with product, engineering, marketing, and sales teams.
• Adaptability: Thrives in a rapidly evolving environment, embracing change and continuous improvement.
• Tech Savvy: Quick to learn new tools and platforms, with a particular affinity for AI‑enhanced workflows.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Customer Success Manager, you will:

• Participate in a structured mentorship program, pairing you with senior leaders who will guide your professional development.
• Attend quarterly learning sessions covering product updates, industry trends, and advanced customer success strategies.
• Have the chance to lead cross‑functional projects, influencing product roadmap and customer experience initiatives.
• Be eligible for internal career pathways, including Senior Customer Success Manager, Customer Success Lead, and Product Management roles.

Work Environment & Culture at brighthush

• Remote‑First Flexibility: Work from anywhere in the USA, with a flexible schedule that respects work‑life balance.
• Feedback‑Rich Culture: Regular 1:1s, peer reviews, and open‑door communication foster continuous improvement.
• Innovation‑Driven: A tight‑knit team that thrives on experimentation, data‑driven decisions, and creative problem solving.
• Diversity & Inclusion: A welcoming environment that celebrates diverse backgrounds, perspectives, and experiences.
• Community Impact: Opportunities to contribute to industry events, webinars, and thought‑leadership content.

Compensation, Perks, and Benefits

While specific figures are tailored to experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for remote bilingual Customer Success Managers.
• Performance‑based bonuses tied to customer satisfaction, retention, and adoption metrics.
• Health, dental, and vision insurance for you and your eligible dependents.
• 401(k) plan with company match to support your long‑term financial goals.
• Generous paid time off (PTO) and flexible holiday scheduling.
• Professional development stipend for courses, certifications, and conferences.
• Access to cutting‑edge tools and technologies that enhance your daily workflow.
• Regular team‑building events, both virtual and in‑person, to strengthen collaboration and camaraderie.

How to Apply

If you are passionate about empowering event professionals, fluent in Spanish and English, and eager to make a tangible impact, we would love to hear from you. Click the link below to submit your application and join the brighthush family.

Apply to this role at brighthush

Closing Statement

At brighthush, we are redefining how event professionals operate, one customer success story at a time. If you thrive in a fast‑paced, customer‑centric environment and are ready to bring your bilingual expertise to a team that values innovation, collaboration, and growth, we invite you to apply today. Together, we will help our customers achieve their goals, grow their businesses, and create unforgettable experiences.