Seasoned Bilingual Customer Success & Sales Specialist – Spanish & English – Remote Digital Services Champion Driving Customer Delight, Revenue Growth, and Innovation at brighthush

About brighthush – A Global Digital Innovation Leader

brighthush is not just a digital services provider; it is a worldwide catalyst that empowers brands to thrive in an increasingly data‑rich, interconnected world. With a presence in over 300 languages and a workforce of more than 500,000 professionals, we help companies streamline operations, elevate customer experiences, and unlock sustainable growth. Our mission is simple yet powerful: deliver innovative, data‑driven solutions that drive measurable results for our clients while fostering a culture of continuous learning and inclusion.

Why brighthush is the Place to Accelerate Your Career

Our remote‑first culture gives you the freedom to work from anywhere while our commitment to inclusion, continuous learning, and employee well‑being ensures you’re supported every step of the way. At brighthush, you’ll find:

• Fully remote, work‑from‑home environment with robust tech support
• Competitive base salary with performance‑based bonuses
• Comprehensive health, vision, and dental plans for you and your family
• 401(k) with company match, life and supplemental insurance, and pet coverage
• Generous paid time off, mental‑health resources, and flexible scheduling
• Clear career‑growth pathways, mentorship programs, and global mobility opportunities
• Inclusive culture that celebrates diversity and encourages innovation

Role Overview

As a Bilingual Customer Success & Sales Specialist at brighthush, you will be the frontline ambassador for our clients, handling inbound and outbound communications with professionalism and empathy. Your day‑to‑day responsibilities will involve resolving inquiries, processing payments, and driving sales objectives—all while maintaining a high level of customer satisfaction in a fast‑paced environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media in both Spanish and English.
• Provide clear, concise, and accurate information about products, services, and policies.
• De‑escalate and resolve complaints, ensuring a positive outcome for the customer and the company.
• Escalate complex issues to the appropriate support teams when necessary.
• Process payments, refunds, and account adjustments in a secure and compliant manner.
• Track all interactions in the CRM system for audit and reporting purposes.
• Offer upsell and cross‑sell opportunities aligned with customer needs and company goals.
• Provide constructive feedback on recurring issues and suggest process improvements.
• Maintain a high level of product knowledge and stay updated on new features and updates.
• Meet or exceed monthly sales and service quality metrics.

Essential Qualifications

• High school diploma or equivalent (college degree preferred but not required).
• Minimum of 6 months of customer service experience, preferably in a call center or remote setting.
• Fluency in Spanish and English, both written and spoken.
• Typing speed of at least 25 words per minute.
• Proficient with Windows‑based desktop systems and comfortable navigating web‑based tools.
• Strong communication, active listening, and analytical skills.
• Ability to work independently and collaboratively across teams.
• Experience with sales or upselling is a plus.
• Must be 18 years of age or older and legally authorized to work in the United States.

Preferred Qualifications

• Prior experience in a bilingual call center or customer support role.
• Knowledge of CRM platforms such as brighthush, brighthush, or brighthush.
• Experience with payment processing and e‑commerce platforms.
• Background in the digital services or technology industry.
• Demonstrated ability to meet or exceed sales targets.

Core Competencies & Skills

• Process Excellence: Adherence to established procedures and a relentless focus on customer service quality.
• Collaboration: Ability to work effectively with teammates, supervisors, and cross‑functional departments.
• Communication: Exceptional verbal and written communication, active listening, and empathy.
• Organizational Skills: Strong time‑management, prioritization, and problem‑solving abilities.
• Emotional Intelligence: Self‑awareness, resilience, and the capacity to remain calm under pressure.
• Open‑Mindedness: Willingness to embrace feedback, adapt to evolving policies, and thrive in a structured shift schedule.
• Critical Thinking: Quick analytical skills for assessing customer issues and making informed decisions.
• Solution‑Oriented: Proactive mindset focused on creating positive customer experiences.

Work From Home Requirements

• Reliable high‑speed internet connection (minimum 15 Mbps download / 10 Mbps upload, latency
• Dedicated workspace near router for a hard‑wired Ethernet connection.
• No satellite, mobile data (5G/4G/3G hotspots), P2P, or VPN connections allowed.
• Proof of internet speed may be required during the hiring process.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. You’ll have access to:

• Structured onboarding program with mentorship from senior team members.
• Continuous learning platform featuring courses on customer success, sales techniques, and industry trends.
• Internal mobility programs that allow you to explore roles in sales, operations, and product management.
• Leadership development tracks for high‑potential employees.
• Annual performance reviews that align your goals with company objectives.

Culture & Values

brighthush thrives on a culture of inclusion, curiosity, and accountability. We celebrate diverse perspectives and encourage every employee to contribute ideas that shape our future. Our remote environment is built on trust, transparency, and a shared commitment to delivering excellence.

Compensation & Benefits

While specific figures vary by role, you can expect a competitive base salary, performance‑based bonuses, and a comprehensive benefits package that includes health, vision, and dental coverage, a 401(k) with company match, life and supplemental insurance, pet coverage, generous paid time off, mental‑health resources, and flexible scheduling. Additional perks include remote‑work stipends, wellness allowances, and access to a global network of peers and mentors.

How to Apply

Ready to make an impact? Submit your resume and a brief cover letter highlighting your bilingual experience, customer success achievements, and sales successes. We’ll review your application promptly and schedule a conversation to explore how you can contribute to the brighthush team.

Ready to Make an Impact?

If you’re a bilingual professional who thrives in a fast‑paced, customer‑centric environment and is eager to grow your sales and service expertise, we want to hear from you. Join brighthush and become part of a team that values innovation, collaboration, and continuous improvement.

Apply today and start your journey with brighthush!