Seasoned Bilingual Customer Success & Sales Specialist – Weekend Remote, Full‑Time – French C1, English B2 – Global Client Acquisition Lead, Revenue Growth Champion, Customer Loyalty Architect at brighthush
Welcome to brighthush – Where Customer Experience Meets Innovation
brighthush is a trailblazing, fully remote customer experience platform that empowers brands across North America, Europe, and the Middle East to scale their service operations with agility and precision. Our mission is to fuse cutting‑edge technology with human‑centric support, creating a seamless bridge between businesses and their customers. With a culture rooted in diversity, equity, and belonging, we give our people the flexibility, resources, and recognition they need to thrive from anywhere in the world.
Why This Role is a Game‑Changer
As a Seasoned Bilingual Customer Success & Sales Specialist – Weekend Shift, you will be more than a support agent; you will be a strategic partner who blends outbound prospecting, data‑driven lead management, and cross‑functional collaboration to accelerate revenue growth for our clients. Your work will directly influence client acquisition, nurture relationships, and contribute to the overall success of brighthush’s global portfolio. The weekend schedule (Saturday & Sunday, 7 am–11 pm EST) offers a unique opportunity to balance a full‑time workload with personal commitments while earning a competitive base salary of $700 per week—no commission or bonus structure required.
What Makes This Position Stand Out
- High‑impact role that directly influences client acquisition and revenue.
- Full‑time remote work with a flexible weekend shift that respects work‑life balance.
- Opportunity to develop advanced sales and customer success skills in a global context.
- Clear career ladder from Specialist to Senior Specialist, Team Lead, or Sales Manager.
- Inclusive culture that celebrates diversity, equity, and belonging.
Key Responsibilities & Duties
- Outbound Prospecting: Make proactive, high‑volume cold calls to potential clients, introducing brighthush’s services and identifying new business opportunities.
- Lead Management: Research, track, and maintain a dynamic lead database, ensuring all information is accurate, up‑to‑date, and actionable.
- Qualification & Needs Analysis: Engage prospects to qualify leads, assess their pain points, and determine fit for brighthush’s solutions.
- Email Campaigns: Design, send, and monitor targeted email marketing initiatives to nurture leads and keep brighthush top of mind.
- Market & Customer Research: Conduct surveys and gather market intelligence to uncover trends, competitor insights, and new lead sources.
- Proposal & Presentation Support: Collaborate with sales and marketing teams to prepare compelling proposals and sales decks tailored to each prospect.
- Reporting & Analytics: Provide timely, accurate data to management, highlighting key metrics, challenges, and opportunities for improvement.
- Product Knowledge: Master brighthush’s portfolio of products and services to confidently guide prospects through the sales funnel.
Daily Workflow Snapshot
A typical day begins with a quick team huddle to align on goals, followed by a structured prospecting block. You’ll spend the first half of the shift on outbound calls, then transition to email outreach and database updates. In the afternoon, you’ll analyze market data, craft proposals, and collaborate with cross‑functional teams. Throughout the day, you’ll track progress in our CRM, update dashboards, and share insights with leadership. The weekend schedule allows you to maintain a healthy rhythm while staying fully engaged with clients and teammates.
Essential Qualifications
- Language Proficiency: French – C1 level (near‑native accent highly desirable); English – B2 level or higher.
- Proven experience in customer service or outbound sales, preferably with Western companies.
- Strong phone etiquette, active listening, and presentation skills.
- Ability to multitask, prioritize, and manage time effectively in a fast‑paced environment.
- Proficiency with brighthush Office (Word, Excel, Outlook) and brighthush Workspace (Docs, Sheets).
- Reliable, high‑speed internet connection and a quiet, professional home office setup.
Preferred (but Not Mandatory) Attributes
- Experience with brighthush CRM platforms such as brighthush CRM, brighthush CRM, or brighthush CRM.
- Background in B2B SaaS or technology sales.
- Knowledge of the Lebanese market and its business culture.
- Previous remote work experience, especially on a weekend schedule.
Skills & Competencies for Success
- Communication: Clear, concise, and persuasive verbal and written communication in both French and English.
- Analytical Thinking: Ability to interpret data, identify patterns, and translate insights into actionable strategies.
- Resilience: Thrive under pressure, handle rejection gracefully, and maintain a positive attitude.
- Collaboration: Work seamlessly with cross‑functional teams—sales, marketing, product, and support—to deliver a unified customer experience.
- Tech Savvy: Comfortable navigating multiple digital tools, troubleshooting basic technical issues, and learning new software quickly.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent from the ground up. As a Customer Success & Sales Specialist, you’ll have access to a structured learning path that includes:
- Onboarding workshops covering product knowledge, sales methodologies, and customer success best practices.
- Monthly skill‑building webinars on topics such as advanced prospecting techniques, data analytics, and cross‑cultural communication.
- Mentorship from senior sales leaders who provide one‑on‑one coaching and career guidance.
- Clear promotion tracks: from Specialist to Senior Specialist, then to Team Lead or Sales Manager, depending on performance and interest.
- Opportunities to transition into related roles—such as Account Manager, Customer Success Manager, or Product Specialist—within the brighthush ecosystem.
Professional Development Resources
We invest in your growth through a dedicated learning budget, access to industry conferences, and a digital library of courses and certifications. Whether you’re sharpening your sales technique or expanding your technical knowledge, brighthush provides the tools and support to help you succeed.
Work Environment & Culture at brighthush
Our remote‑first culture is built on trust, transparency, and continuous improvement. You’ll enjoy:
- Flexible work hours (within the weekend shift) that allow you to balance personal life and professional growth.
- A vibrant virtual community: weekly team huddles, monthly town‑hall meetings, and informal “coffee chat” sessions.
- Access to a digital resource hub with training materials, SOPs, and knowledge bases.
- Recognition programs that celebrate milestones, outstanding performance, and innovative ideas.
- Inclusive values: diversity, equity, and belonging are at the core of everything we do.
Team Dynamics
You’ll collaborate with a diverse group of professionals from sales, marketing, product, and support. Our culture encourages open dialogue, rapid feedback, and a shared commitment to delivering exceptional client experiences. We celebrate successes together and learn from challenges as a unified team.
Compensation, Perks, & Benefits
Base Salary: $700 per week (full‑time, 32 hours). No commission or bonus structure—your earnings are stable and predictable.
Benefits: While we are a remote‑first organization, we provide a comprehensive benefits package that includes:
- Health and wellness stipend to support your physical and mental well‑being.
- Professional development allowance for courses, certifications, or conferences.
- Paid time off (PTO) and public holidays aligned with your local jurisdiction.
- Access to a digital library of industry publications and learning resources.
- Annual performance reviews with clear metrics and growth plans.
Additional Perks
• Flexible weekend schedule that respects your personal commitments. • Home office stipend to help you set up a productive workspace. • Regular team social events (virtual happy hours, game nights). • Employee referral program with rewards for successful hires. • Inclusive wellness initiatives, including mindfulness sessions and fitness challenges.
How to Apply – Show Us Your Voice
We’re excited to hear from candidates who are passionate about delivering world‑class customer service. Please follow these steps to submit your application:
- Audio Demo: Record a 2‑minute audio clip in both French and English. In the recording, briefly highlight your relevant experience, explain why you’re interested in this role, and let your language skills shine. Keep the audio clear, at a normal volume, and free of background noise.
- Resume: Attach a current CV that showcases your experience, achievements, and language proficiency.
- Cover Letter (Optional): Share a brief note about why you’re excited about this opportunity and how you can contribute to brighthush’s mission.
- Submit: Email your application to [email protected] with the subject line “Seasoned Bilingual Customer Success & Sales Specialist – Weekend Shift Application”.
We look forward to welcoming a new member to the brighthush family—someone who is ready to make a difference, grow professionally, and thrive in a culture that values innovation, collaboration, and personal well‑being.
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