Seasoned Bilingual Customer Success Specialist – Spanish & English – Remote, High‑Impact Role Driving Financial Empowerment, Client Advocacy, and Debt Relief Solutions at brighthush

About brighthush

brighthush is a trailblazing fintech company dedicated to transforming the financial lives of everyday Americans. With a mission to break the cycle of debt and foster lasting financial resilience, we combine cutting‑edge technology, data‑driven insights, and a deeply compassionate approach to deliver personalized debt‑relief programs. Since our founding, we have empowered more than one million clients to regain control of their finances, and our growth trajectory is accelerating as we expand our reach across the country.

Our culture is built on integrity, compliance, and a relentless focus on the client experience. We believe that every interaction should be guided by empathy, transparency, and a commitment to measurable impact. As a remote‑first organization, we empower our teams to work from anywhere while maintaining a collaborative, high‑energy environment that fuels innovation and personal growth.

Why brighthush?

When you join brighthush, you become part of a purpose‑driven community that places people first. We invest heavily in the professional development and well‑being of our team members, offering:

• Continuous learning opportunities, including industry certifications and leadership workshops.
• Mentorship programs that connect you with seasoned leaders across the organization.
• A flexible, remote work model that supports work‑life balance.
• A culture of recognition, where high performance is celebrated and contributions are valued.

As a high‑impact role, you will have the autonomy to shape client journeys, influence product enhancements, and directly contribute to our mission of financial empowerment.

Role Overview

As a Multilingual Customer Success Specialist, you will serve as the primary point of contact for clients enrolled in brighthush’s debt‑relief programs. Your responsibilities will span proactive outreach, problem resolution, and cross‑functional collaboration, ensuring that every client interaction reflects our commitment to excellence, empathy, and proactive service.

This fully remote position offers the flexibility to work from anywhere while maintaining a high level of professionalism and service quality. You will be part of a dynamic team that values innovation, accountability, and continuous improvement.

Key Responsibilities

• Deliver Best‑in‑Class Service: Provide exceptional phone and email support to Spanish‑ and English‑speaking clients, responding promptly to inquiries, anticipating needs, and educating them on our programs.
• Active Listening & Problem Solving: Use effective listening techniques to analyze client issues and deliver timely, accurate solutions that align with company policies.
• Professional Call Management: Handle difficult calls with composure, maintaining a courteous and professional demeanor at all times.
• Accurate Documentation: Record all client interactions, outcomes, and follow‑ups in our CRM system to ensure data integrity and enable performance analysis.
• Independent & Collaborative Work: Resolve client requests efficiently on your own while collaborating with cross‑functional teams when necessary.
• Relationship Building: Foster positive, long‑term relationships with clients, ensuring they feel heard, valued, and supported.
• Data Management: Operate desktop computers to retrieve, update, and extract information from the CRM database, maintaining meticulous records of client accounts.
• Resource Utilization: Leverage internal knowledge bases, FAQs, and policy documents to interpret, respond to, and resolve client inquiries accurately.
• High‑Volume Handling: Manage a high volume of client interactions in a fast‑paced, remote call‑center environment.
• Continuous Improvement: Identify trends, propose process enhancements, and share best practices with the team to elevate the overall client experience.

Essential Qualifications

• Minimum of 1 year of call‑center experience, preferably in a customer‑service or client‑success capacity.
• Fluency in both Spanish and English (written and spoken).
• Reliable, high‑speed internet connection and a dedicated, distraction‑free workspace.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot, or equivalent).
• Strong customer‑service orientation with a passion for helping others.
• Excellent communication skills—active listening, clear verbal and written expression, and professional tone.
• Effective problem‑solving abilities and a proactive mindset.
• Strong time‑management, planning, and organizational skills.
• Empathy and the ability to understand and respond to client concerns with sensitivity.
• Experience working remotely and independently.

Preferred Qualifications

• Experience in the financial services or debt‑relief industry.
• Knowledge of compliance regulations and ethical standards in financial counseling.
• Previous exposure to training or onboarding new team members.
• Certifications in customer‑service excellence or related fields.

Skills & Competencies for Success

• Multilingual Communication: Ability to articulate complex financial concepts in both Spanish and English with clarity and empathy.
• Technical Proficiency: Comfortable navigating multiple software platforms, including CRM, ticketing systems, and collaboration tools.
• Analytical Thinking: Ability to dissect client concerns, identify root causes, and propose actionable solutions.
• Adaptability: Thrive in a fast‑moving environment, adjusting to new processes, policies, and client needs.
• Team Collaboration: Work seamlessly with Sales, Operations, and Finance teams to ensure a cohesive client experience.
• Customer‑Centric Mindset: Prioritize the client’s journey, ensuring every interaction adds value and builds trust.
• Resilience: Maintain composure under pressure and handle high‑volume, emotionally charged interactions with professionalism.
• Data‑Driven Decision Making: Use metrics and analytics to inform service improvements and client satisfaction strategies.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Multilingual Customer Success Specialist, you will have the opportunity to:

• Progress into senior client‑success roles, such as Team Lead or Customer Success Manager, where you’ll mentor new hires and shape strategy.
• Transition into specialized financial advisory positions, leveraging your deep understanding of debt‑relief programs.
• Participate in continuous learning programs, including industry certifications, leadership workshops, and cross‑functional training.
• Access a robust professional development stipend that covers conferences, courses, and certifications relevant to your career goals.
• Engage in mentorship programs that pair you with experienced leaders across the organization.

Work Environment & Culture at brighthush

brighthush is more than a company—it’s a community. We celebrate diversity, encourage open dialogue, and prioritize employee well‑being. Our remote teams thrive on collaboration through digital tools, regular virtual huddles, and informal “coffee‑chat” sessions. We believe that a positive, inclusive culture fuels innovation, drives performance, and ultimately delivers the best outcomes for our clients.

Compensation & Perks

While specific figures may vary based on experience, we offer a competitive salary package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to client satisfaction and call‑center metrics.
• Health, dental, and vision insurance with substantial employer contributions.
• Paid time off, paid holidays, and paid parental leave.
• 401(k) plan with company matching.
• Professional development stipend and access to industry conferences.
• Flexible work‑from‑home equipment stipend.
• Employee wellness programs, including mental health resources and fitness reimbursements.

How to Apply

If you’re ready to bring your bilingual customer‑service expertise to a purpose‑driven, rapidly growing organization, we want to hear from you. Join brighthush and help us empower the next generation of financially resilient Americans.

Click the link below to submit your application and become part of our mission‑driven team.

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