Seasoned Bilingual Customer Support Consultant – Night Shift, Remote – Champion Customer Success at brighthush

About brighthush

brighthush stands at the forefront of Intelligent Support-as-a-Service, empowering technology companies, SaaS platforms, and hardware innovators to deliver secure, scalable, and customer‑centric support across the globe. Since our founding in 2010, we have partnered with industry pioneers, now serving more than 60 countries and supporting clients in over 60 languages. Our mission is simple: transform every customer interaction into a lasting, positive experience that fuels loyalty and growth.

What sets brighthush apart is our People‑First philosophy. Every team member is encouraged to grow, innovate, and thrive in a culture built on trust, collaboration, and continuous learning. Whether you’re a seasoned support professional or just starting your career, you’ll find a place where your voice is heard, your ideas are valued, and your impact is measurable.

Why brighthush is the Place to Grow

At brighthush, we believe that the best customer experiences are built by passionate, empowered people. That’s why we offer:

• Fully remote work from the comfort of your home office, with no geographic restrictions.
• Fixed, flexible night‑shift schedules that respect your personal life while ensuring global coverage.
• Access to cutting‑edge tools and training programs that keep you ahead of industry trends.
• Opportunities to collaborate with high‑profile clients and industry leaders, giving you exposure to the most innovative products and services.
• A culture that rewards initiative, collaboration, and results, with transparent recognition and career advancement pathways.

Key Responsibilities

As a Bilingual Customer Support Consultant, you will be the frontline champion for our clients’ customers, ensuring every interaction reflects the highest standards of service and satisfaction. Your day‑to‑day activities will include:

• Delivering exceptional support via phone, email, and live chat in both English and Spanish, maintaining a friendly and professional tone.
• Handling inbound customer inquiries, troubleshooting issues, and resolving tickets using brighthush’s proprietary ticketing platform and other CRM tools.
• Applying best‑practice customer happiness strategies to exceed service level agreements (SLAs) and key performance indicators (KPIs).
• Maintaining deep, up‑to‑date knowledge of client products, services, and technical documentation.
• Collaborating with cross‑functional teams—product, engineering, and quality assurance—to provide feedback and drive continuous improvement.
• Documenting solutions, updating knowledge bases, and sharing insights with the broader support community.
• Participating in nightly shift hand‑offs, ensuring seamless continuity of service and knowledge transfer.

Essential Qualifications

To excel in this role, you should bring the following:

• Fluent communication in English and Spanish (C1 or higher in speaking and writing).
• Minimum 1 year of experience in a customer support or help‑desk environment.
• Strong communication and problem‑solving skills, with the ability to de‑escalate tense situations.
• Excellent analytical thinking and research abilities to diagnose and resolve complex issues.
• A proactive, positive, and responsible attitude toward work and teamwork.
• A personal computer with at least 8 GB of RAM and a stable internet connection (minimum 50 Mbps download, 40 Mbps upload).

Preferred Qualifications

While not mandatory, the following experiences will give you a competitive edge:

• Experience working in the logistics or transportation industry.
• Familiarity with CRM systems such as brighthush, brighthush, or brighthush.
• Knowledge of brighthush ticketing workflows and automation.
• Previous exposure to remote support operations in a global environment.

Core Skills & Competencies

Success at brighthush requires a blend of technical, interpersonal, and organizational skills:

• Multilingual communication: Clear, concise, and empathetic in both English and Spanish.
• Technical aptitude: Comfortable navigating multiple software platforms and troubleshooting hardware/software issues.
• Time management: Ability to prioritize tickets, meet SLAs, and manage workload during night shifts.
• Team collaboration: Willingness to share knowledge, mentor peers, and contribute to community forums.
• Continuous learning: Eagerness to stay updated on industry trends, product updates, and support best practices.

Career Growth & Learning Pathways

At brighthush, we believe in nurturing talent from within. As you grow, you’ll have access to:

• Structured mentorship programs with senior support leaders.
• Regular training sessions on new technologies, soft‑skills, and leadership.
• Clear career pathways: Customer Support Specialist → Senior Specialist → Team Lead → Managerial roles.
• Cross‑departmental projects that broaden your skill set and visibility.
• Annual performance reviews that align your goals with company objectives.

Our Culture & Work Environment

brighthush thrives on a culture of trust, autonomy, and inclusivity:

• No time‑tracking: We trust you to manage your hours responsibly.
• Inclusive international community: Collaborate with teammates from diverse backgrounds and time zones.
• Transparent leadership: Open communication channels and regular town‑hall meetings.
• Health & wellness focus: Access to virtual fitness classes, mental health resources, and ergonomic support.
• Recognition & rewards: Employee referral bonuses, spot awards, and public shout‑outs for outstanding contributions.

Compensation, Perks & Benefits

While specific terms will be outlined in your contract, typical offerings include:

• Competitive salary paid in USD, commensurate with experience and role.
• Performance‑based bonuses and incentive programs.
• Health, dental, and vision insurance options for eligible employees.
• Paid time off (PTO) and flexible vacation policies.
• Professional development budget for courses, certifications, and conferences.
• Employee referral program with attractive rewards.
• Remote work stipend for equipment and home‑office setup.

How to Apply

Ready to take the next step in your customer support career? Submit your résumé and a brief cover letter (in English) highlighting your bilingual experience, support achievements, and why you’re excited about joining brighthush. Applications can be sent directly through our careers portal or via the link below.

Apply Now at brighthush.com/careers

Join Our Global Community

At brighthush, we’re already home to over 1,500 specialists who deliver world‑class customer experiences. If you’re passionate about solving problems, ensuring customer satisfaction, and driving service excellence, we want to hear from you. Bring your expertise, learn from the best, and grow with a company that values your contributions.

Referral Program

Know someone perfect for this role? Refer a friend or colleague and earn a generous referral bonus. Learn more about our referral program.

Equal Opportunity & Diversity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

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