Seasoned Bilingual Customer Support Specialist – Remote, New Brunswick – Champion Automotive Excellence with brighthush, Flexible Shifts, Competitive Compensation, and Clear Career Pathways

About brighthush

brighthush is a global pioneer in customer experience, redefining how brands connect with their audiences across the world. With a presence in more than 30 countries and a portfolio that spans automotive, healthcare, insurance, and technology, we are committed to delivering support that feels personal, proactive, and genuinely helpful. Our mission is simple yet powerful: to turn every customer interaction into a moment of delight, no matter the industry or the device.

At brighthush, we believe that exceptional customer service starts with the right people. That’s why we invest heavily in training, cutting‑edge technology, and a culture that values empathy, curiosity, and continuous improvement. Whether you’re a seasoned professional or just beginning your career in customer support, brighthush offers a vibrant, inclusive environment where you can grow, learn, and make a real impact.

Why This Role Is a Game‑Changer

As a Bilingual Customer Support Specialist, you will become the trusted Canadian voice for one of the world’s most respected automotive brands. Your role will be pivotal in ensuring that vehicle owners receive timely, accurate, and compassionate assistance—whether they’re dealing with warranty coverage, repair scheduling, dealership concerns, or vehicle feature questions. By listening attentively, offering clear solutions, and handling complaints with care, you’ll help reduce stress and elevate the overall customer experience.

What makes this opportunity truly special is the blend of remote flexibility, competitive pay, and a supportive community that values recognition and growth. You’ll be part of a team that thrives on collaboration, innovation, and a shared commitment to excellence.

Key Responsibilities

• Customer Interaction: Handle inbound calls, chats, and emails from vehicle owners in both English and French, providing accurate information and solutions.
• Issue Resolution: Diagnose and resolve warranty, repair, and dealership inquiries, escalating complex issues to the appropriate teams when necessary.
• Product Knowledge: Maintain up‑to‑date knowledge of vehicle models, features, and service processes to deliver expert guidance.
• Data Accuracy: Log all customer interactions in the CRM system, ensuring data integrity and compliance with company standards.
• Continuous Improvement: Participate in regular training sessions, share best practices, and contribute to process enhancements.
• Team Collaboration: Work closely with cross‑functional teams—including technical support, field service, and quality assurance—to deliver seamless customer experiences.
• Compliance & Quality: Adhere to all regulatory requirements, internal policies, and quality metrics, including call handling time, first‑contact resolution, and customer satisfaction scores.
• Performance Analytics: Review daily and weekly performance dashboards, identify trends, and propose actionable insights to improve service delivery.
• Customer Advocacy: Act as a customer advocate within the organization, voicing customer feedback to product and engineering teams to drive product enhancements.
• Knowledge Base Management: Contribute to the creation and maintenance of knowledge base articles, ensuring they are clear, concise, and up‑to‑date.

Essential Qualifications

• Canadian residency (must reside in Canada).
• Minimum age of 18 years.
• High school diploma or equivalent.
• At least 6 months of proven customer service experience, preferably in a call center or automotive context.
• Fluency in both English and French (written and spoken).
• Strong communication skills with the ability to convey complex information clearly and empathetically.
• Proficiency with office productivity suite, team collaboration platform, and operating system.
• Comfortable navigating multiple systems and using tools such as navigation tools or similar aids.
• Reliable, self‑motivated, and able to work independently from a home office.
• Willingness to work flexible shifts, including nights, evenings, and weekends.
• Successful completion of a background check.

Preferred Qualifications

• Experience in the automotive industry or with automotive service centers.
• Knowledge of warranty processes, repair scheduling, and dealership operations.
• Prior exposure to CRM platforms.
• Experience with AI‑powered support tools or automated workflow systems.
• Demonstrated ability to meet or exceed performance metrics in a high‑volume environment.

Skills & Competencies

• Problem‑Solving: Ability to analyze issues, identify root causes, and propose effective solutions quickly.
• Empathy & Emotional Intelligence: Understanding customer emotions and responding with genuine care.
• Adaptability: Thriving in a dynamic environment with changing priorities and evolving processes.
• Reliability: Consistently meeting attendance, punctuality, and quality standards.
• Technical Proficiency: Comfortable with multiple software applications and quick to learn new tools.
• Team Player: Collaborating across departments and supporting colleagues to achieve shared goals.

Career Growth & Learning Opportunities

At brighthush, we believe that learning never stops. As a Bilingual Customer Support Specialist, you will have access to:

• Hands‑on, paid virtual classroom training that covers product knowledge, customer service best practices, and industry trends.
• Ongoing job‑specific training modules that keep you up to date with new features, policies, and technologies.
• Mentorship programs pairing you with experienced associates who can guide your professional development.
• Clear career pathways—from Senior Customer Support Specialist to Team Lead, Manager, or even roles in product development and quality assurance.
• Regular performance reviews and goal‑setting sessions to help you identify growth opportunities and advance your career.

Work Environment & Company Culture

Working from home with brighthush means you can enjoy the flexibility of a 9‑to‑5 schedule while still being part of a vibrant, collaborative community. We foster a culture that values:

• Recognition: Regular shout‑outs, awards, and team celebrations.
• Inclusivity: A diverse workforce that respects and celebrates differences.
• Innovation: Encouragement to experiment with new ideas and technologies.
• Well‑being: Access to wellness programs, mental health resources, and a supportive environment.
• Transparency: Open communication from leadership and clear visibility into company goals.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $15.00 to $19.35, depending on your province of residence, with an additional $2.50 bilingual premium. In addition to your base pay, you will receive:

• Full medical, dental, vision, and life insurance coverage.
• Company‑matched retirement savings contributions to help you plan for the future.
• Paid vacation time and paid holidays.
• A complimentary roadside assistance membership for your personal vehicle.
• Employee Assistance Program and comprehensive wellness initiatives.
• All necessary equipment—high‑speed internet, headset, webcam, and a dedicated workspace—provided at no cost.
• Access to AI tools that streamline your workflow and enhance productivity.

Home Setup Requirements

• Stable, hardwired internet connection with a minimum download speed of 10.0 Mbps and upload speed of 5.0 Mbps.
• Quiet, distraction‑free workspace that meets privacy standards for video calls during training and production.
• Reliable power supply and backup options to ensure uninterrupted service.

How to Apply

If you’re ready to bring your bilingual customer service expertise to a dynamic, remote role that rewards excellence, we want to hear from you. Submit your application through our career portal, and let’s start a conversation about how you can contribute to brighthush’s mission of delivering exceptional customer experiences worldwide.

Join brighthush today and become part of a team that values your voice, your skills, and your growth. Together, we’ll help vehicle owners feel confident, supported, and satisfied—every step of the way.