Seasoned Bilingual Customer Support & Technical Troubleshooting Specialist – Remote, English & Spanish – Elevate Client Satisfaction, Accelerate Career Growth, and Lead Innovation at brighthush

About brighthush

brighthush is a global leader in customer experience innovation, seamlessly blending cutting‑edge technology with a human‑centric approach to empower some of the world’s most iconic brands. With a presence in more than 70 countries and a portfolio that spans consumer electronics, financial services, healthcare, and beyond, our mission is clear: transform every customer interaction into a memorable, value‑adding experience that drives measurable business outcomes for our clients and our people alike.

Our culture is built on three core pillars: innovation, inclusion, and continuous learning. These values have earned brighthush multiple “World’s Best Workplaces” and “Best Company Culture” accolades, and they guide everything we do—from product design to associate support.

Why brighthush is the Right Choice for You

Choosing a career path is about more than just a paycheck; it’s about finding a place where your skills are valued, your growth is accelerated, and your impact is felt worldwide. Here’s why top talent chooses to grow with brighthush:

• People‑first culture – We celebrate diversity, champion equity, and create an environment where every voice is heard.
• Career acceleration – 80 % of our leaders began as frontline associates, and we provide a clear, merit‑based path to management and beyond.
• Global impact – Work with clients across 70+ countries and industries, from consumer electronics to financial services.
• Remote flexibility – Work from the comfort of your home while staying connected to a vibrant, collaborative community.
• Veteran‑friendly – We actively encourage military veterans to apply and offer tailored support for their transition into civilian careers.

Role Overview

As a Bilingual Customer Support & Technical Troubleshooting Specialist at brighthush, you will be the friendly, knowledgeable voice that connects our clients’ customers with the solutions they need. You will troubleshoot hardware, software, and product issues, guide users through complex processes, and ensure every interaction reflects the highest standards of service excellence. This is a full‑time, remote position that offers a competitive hourly rate, comprehensive benefits, and a clear trajectory toward leadership roles.

Key Responsibilities

• Serve as the primary point of contact for inbound customer inquiries in both English and Spanish.
• Diagnose and resolve technical issues related to smartphones, tablets, computers, wearables, and associated software (iOS, macOS, Android, Windows).
• Follow structured call flows while adapting to each customer’s unique needs and language preference.
• Document all interactions in our CRM, ensuring accurate, real‑time updates for future reference.
• Escalate complex problems to Tier 2 or product specialists when necessary, maintaining a smooth hand‑off process.
• Proactively identify opportunities to upsell or cross‑sell relevant products and services.
• Maintain a high level of product knowledge through ongoing training and self‑study.
• Adhere to quality metrics, including first‑contact resolution, average handle time, and customer satisfaction scores.
• Participate in continuous improvement initiatives, sharing insights that help refine processes and tools.

Essential Qualifications

• Fluent in both English and Spanish (reading, writing, speaking).
• Minimum of 1 year of customer service or technical support experience.
• High school diploma or GED; additional certifications in IT or customer experience are a plus.
• Strong communication skills with the ability to explain technical concepts in simple terms.
• Comfortable using and troubleshooting PC and mobile devices.
• Self‑motivated, detail‑oriented, and able to work independently in a quiet home environment.
• Excellent problem‑solving skills and the ability to ask probing questions.
• Reliable high‑speed internet connection (minimum 10 Mbps upload and download) and a dedicated smartphone.
• Availability to work flexible hours, including evenings, weekends, and holidays, with schedules rotating every three months based on performance.
• Valid U.S. address and legal authorization to work in the United States.

Preferred Qualifications

• Experience with call center software (e.g., brighthush, brighthush, brighthush) and CRM platforms.
• Knowledge of iOS, macOS, Android, or Windows operating systems.
• Previous exposure to troubleshooting hardware (routers, modems, printers) and software (applications, operating systems).
• Certifications such as brighthush, brighthush Certified: Modern Desktop Administrator Associate, or similar.
• Background in a high‑volume, fast‑paced environment with a proven track record of meeting or exceeding KPIs.

Skills & Competencies

• Customer‑centric mindset – Passion for delivering exceptional service and turning challenges into opportunities.
• Technical aptitude – Quick learner who thrives on solving complex problems.
• Multitasking & time management – Ability to juggle multiple calls, tickets, and tasks while maintaining quality.
• Adaptability – Comfortable with evolving processes, tools, and product updates.
• Team collaboration – Works effectively with peers, supervisors, and cross‑functional teams.
• Data‑driven decision making – Uses metrics and analytics to improve performance.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in people fuels both personal and organizational success. When you join our team, you’ll gain access to a wealth of learning resources, including:

• On‑boarding training that covers product knowledge, customer experience best practices, and technical troubleshooting.
• Ongoing, role‑specific courses delivered through our internal learning platform.
• Leadership development programs designed for high‑potential associates, covering coaching, communication, and strategic thinking.
• Mentorship initiatives that pair you with experienced leaders who guide your career path.
• Cross‑functional project opportunities that expose you to new business areas and broaden your skill set.

Our internal promotion pipeline is transparent and merit‑based. Many of our managers and directors began as frontline associates, and we celebrate those who demonstrate initiative, resilience, and a passion for growth.

Work Environment & Culture

Working remotely from your home office, you’ll still feel part of a vibrant, global community. We host virtual town halls, team‑building events, and quarterly “brighthush Day” celebrations that bring together associates from across the world. Our culture is built on:

• Inclusivity – We actively promote diversity, equity, and inclusion through employee resource groups and inclusive hiring practices.
• Well‑being – Access to health and wellness programs, mental health resources, and flexible scheduling.
• Recognition – Employee referral bonuses, performance awards, and public shout‑outs for outstanding contributions.
• Commitment to sustainability and community service, including volunteer days and environmental initiatives.

Compensation & Benefits

Base Pay: Competitive hourly rate starting at $18.31/hr, with potential for overtime and performance bonuses. Pay is adjusted based on location, experience, and skill set, and never falls below the applicable minimum wage.

Benefits Package (for eligible U.S. employees):

• Medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and paid training days.
• DailyPay enrollment for early access to earned wages.
• Health and wellness programs, including virtual fitness classes and mental health support.
• Mentorship and leadership development programs.
• Employee referral bonus opportunities.
• Work‑from‑home stipend to support home office setup.

How to Apply

If you’re ready to join a forward‑thinking, award‑winning organization that values your bilingual skills and technical expertise, we want to hear from you. Click the link below to submit your application and start your journey with brighthush.

Apply to brighthush Today

Closing Statement

At brighthush, we’re more than a customer service provider – we’re a community of game‑changers who transform challenges into opportunities for growth, both for our clients and for ourselves. If you’re passionate about delivering world‑class support, thrive in a dynamic remote environment, and are eager to advance your career, this is the place for you. Join us, and let’s create exceptional experiences together.