Seasoned Bilingual (English/Spanish) Remote Customer Service Specialist – Emergency Roadside Assistance & Member Support – Full‑Time – High‑Impact Role at brighthush

About brighthush

brighthush has been the trusted guardian of drivers across North America for more than two decades. With a nationwide network that spans highways, rural roads, and bustling city streets, we provide instant roadside assistance, travel planning, insurance solutions, and financial services that keep our members safe and connected. Our blend of cutting‑edge technology and a human‑centered approach means that every call, every chat, and every interaction is handled with empathy, efficiency, and a commitment to excellence. At brighthush, we’re not just a service provider – we’re a partner in every member’s journey.

Why brighthush?

We believe that a great workplace starts with a great culture. At brighthush, diversity is celebrated, continuous learning is encouraged, and high performance is rewarded with competitive pay, comprehensive benefits, and clear career pathways. Whether you’re a seasoned professional or just beginning your career, we give you the tools, training, and support you need to thrive. Our remote‑first model empowers you to work from anywhere while staying connected to a vibrant, collaborative team.

Position Overview

As a Seasoned Bilingual (English/Spanish) Remote Customer Service Specialist, you will be the frontline hero for our members during critical moments—flat tires, fuel shortages, mechanical breakdowns, and tow requests. You’ll handle inbound calls with compassion, ensuring members reach a safe location while providing timely solutions. Your bilingual fluency will enable you to serve a diverse customer base, making a real difference in people’s lives. This role is full‑time, remote, and offers flexible scheduling to accommodate evenings, weekends, and holidays.

Key Responsibilities

• Deliver exceptional customer service during every member interaction, embodying brighthush’s core values of empathy, integrity, and responsiveness.
• Respond to a high volume of emergency roadside service requests in a fast‑paced call center environment.
• Gather accurate information, assess member needs, and provide clear, actionable solutions that get members back on the road.
• Analyze member accounts to identify additional products and services that enhance member value and satisfaction.
• Exceed performance metrics by following the detailed call intake process and efficiently managing call flow.
• Maintain accurate, real‑time records of all interactions, service requests, and account updates.
• Collaborate with cross‑functional teams—operations, billing, and product—to resolve complex issues and improve service quality.
• Participate in ongoing training and development programs to stay current on product knowledge, industry trends, and best practices.
• Adhere to all company policies, procedures, and compliance requirements, ensuring a safe and secure work environment.
• Act as a brand ambassador, representing brighthush with professionalism and positivity in every member interaction.
• Contribute to continuous improvement initiatives by sharing insights and suggestions for process enhancements.

Essential Qualifications

• High school diploma or equivalent; college coursework in Business, Marketing, Geography, or a related field is a plus.
• Minimum 6 months of customer service experience, preferably in a call center setting.
• Fluent bilingual proficiency in English and Spanish (reading, writing, and speaking).
• Strong telephone etiquette and effective listening skills.
• Proficiency in using multiple computer applications simultaneously (email, Google Maps, internal systems).
• Basic mathematical skills—addition, subtraction, percentages, and quick calculations.
• Ability to read and interpret maps, travel tools, and geographic information.
• Excellent written communication skills for responding to member inquiries professionally.
• Experience with customer interaction models and de‑escalation techniques.
• Valid state license(s) required for selling and/or servicing brighthush products (if applicable).
• Strong time‑management skills and the ability to multitask in a high‑volume environment.

Preferred Qualifications

• College-level coursework or certifications in Business, Marketing, Geography, or related fields.
• Experience promoting brighthush products and services through cross‑selling and up‑selling.
• Prior remote work experience in a call center environment.
• Knowledge of North American road conditions and terminology.
• Experience with automated processing systems and customer care tools.
• Demonstrated ability to work independently while maintaining alignment with team goals.

Skills & Competencies

• Empathy & emotional intelligence to connect with members in stressful situations.
• Strong interpersonal skills to build rapport quickly.
• Time‑management and multitasking abilities to handle high call volumes.
• Problem‑solving mindset to resolve issues efficiently.
• Adaptability to shifting schedules, including evenings, weekends, and holidays.
• Commitment to continuous improvement and learning.
• Proficiency with CRM systems and data entry accuracy.
• Ability to remain calm and professional under pressure.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Service Specialist, you’ll have access to:

• Structured onboarding and mentorship programs that pair you with experienced leaders.
• Regular training sessions on product updates, technology, and customer experience best practices.
• Tuition assistance (up to $5,250 annually; 80% covered by brighthush) for relevant coursework.
• Professional certification support with 100% reimbursement for eligible programs.
• Clear career pathways to supervisory, training, and operations roles.
• Opportunities to lead projects, contribute to process improvements, and influence company strategy.
• Access to industry conferences, webinars, and networking events.

Work Environment & Culture

brighthush offers a flexible, remote work environment that supports work‑life balance. You’ll work from the comfort of your home, using a reliable internet connection and a dedicated workspace. Our culture is built on:

• Collaboration across virtual teams.
• Recognition of individual contributions.
• Open communication channels with leadership.
• Commitment to diversity, equity, and inclusion.
• Employee wellness initiatives, including mental health resources.
• Regular virtual team‑building events and social gatherings.

Compensation & Benefits

brighthush offers a competitive hourly rate of $19.00, with additional shift premiums for evening and weekend work. Bilingual fluency earns a weekly subsidy for handling language line calls. In addition to base pay, you’ll receive:

Health & Wellness

• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).

Financial Protection & Insurance

• Company‑paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short‑term and long‑term disability coverage.
• Critical illness, accident, and pet insurance options.

Retirement & Savings

• 401(k) plan with a 3% automatic deferral upon eligibility; employees may contribute 1%–50% of eligible earnings.
• Company match of 50% on employee contributions up to 6% of pay, payable after the end of the year with immediate vesting.
• Additional company contribution of 4% of pay each pay day into your account; 100% vested after three years.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

Time Off & Leave

• Paid Time Off (PTO) accrual‑based, increasing with tenure; eligible after 90 days.
• Full‑time employees receive up to 12 PTO days annually; part‑time employees accrue at a minimum of 3 hours per month.
• 10 company‑paid holidays annually, plus 1 mental health day, 2 floating holidays, and 1 volunteer day.
• Paid leave programs: parental, bereavement, jury duty, and military leave.

Additional Perks

• Complimentary brighthush membership with roadside assistance and travel discounts.
• Adoption assistance program.
• Employee discount programs across partner brands.
• Regular team‑building events and virtual social gatherings.
• Access to a company‑wide wellness portal with fitness challenges and mindfulness resources.

How to Apply

Ready to become a hero for our members? Submit your application today and join a team that values your skills, supports your growth, and rewards your dedication. Click the link below to start your journey with brighthush.

Apply Now – brighthush Careers

Closing Statement

At brighthush, every call you take is an opportunity to make a difference. If you’re passionate about delivering outstanding customer service, thrive in a dynamic environment, and want to grow with a forward‑thinking organization, we want to hear from you. Apply today and help us keep our members safe, supported, and smiling on the road ahead.