Seasoned Bilingual Healthcare Customer Experience Specialist – Diabetes Care Support – Hybrid – English & Spanish – Greenville, SC – Empowering Patient Journeys with brighthush

Welcome to brighthush – Where Compassion Meets Innovation

At brighthush, we are more than a customer experience provider; we are a global movement dedicated to transforming the way people navigate health and wellness. With a presence in over 30 countries and a network of 90+ contact centers, we empower brands to deliver exceptional service in 33 languages. Our mission is simple yet powerful: put people first, empower teams, and create lasting impact in the communities we serve. Whether you are a seasoned professional or just starting your career, brighthush offers a dynamic environment where your voice matters and your growth is our priority.

About the Healthcare Customer Experience Landscape

The healthcare industry is evolving at a breakneck pace. Patients today expect instant, accurate, and compassionate support whenever they need it—whether they’re managing a chronic condition like diabetes or navigating complex insurance plans. As a Bilingual Healthcare Customer Experience Specialist, you will be at the frontline of this transformation, turning uncertainty into clarity and turning frustration into trust.

Why This Role Matters

As a Bilingual Healthcare Customer Experience Specialist, you will be the trusted advisor for patients seeking help with diabetes care devices, insurance coverage, and related services. Your role is pivotal in turning a moment of uncertainty into a clear, compassionate, and actionable experience. You’ll work in a fast‑paced, high‑volume setting that rewards dedication, offers continuous learning, and provides a clear path to career advancement. At brighthush, every interaction is an opportunity to make a tangible difference in someone’s health journey.

What We Offer

• Competitive starting wage of $18.50 per hour, with opportunities for growth
• Monthly performance‑based incentives that reward excellence
• Paid vacation, sick leave, and flexible pay options (Daily Pay, Bi‑Weekly Pay, Direct Deposit, Pay Cards)
• Comprehensive health benefits for you and your family (medical, dental, vision)
• 401(k) plan with employer match to secure your future
• Employee Assistance Program for personal and professional support
• On‑site training at our Greenville, SC office, followed by a hybrid work model that blends office collaboration with home flexibility
• Opportunities for skill development, certifications, and internal mobility across the organization

Role Overview

In this hybrid position, you will serve as the trusted advisor for patients seeking help with diabetes care devices, insurance coverage, and related services. Your responsibilities will span the full customer lifecycle—from initial inquiry to resolution—while maintaining the highest standards of empathy, accuracy, and efficiency.

Key Responsibilities

• Handle high‑volume inbound calls from patients in both English and Spanish, providing clear, empathetic, and accurate guidance.
• Navigate multiple applications and systems to research solutions, verify coverage, and document outcomes.
• Document every interaction in our CRM with meticulous detail, ensuring data integrity and compliance.
• Escalate complex issues to the appropriate team while maintaining a calm, professional demeanor.
• Adhere to strict scheduling and performance metrics in a structured, high‑energy environment.
• Participate in ongoing training sessions to stay current on product updates, regulatory changes, and best practices.
• Collaborate with cross‑functional teams—Quality Assurance, Process Improvement, Training—to continuously elevate the customer experience.
• Contribute to process improvement initiatives by sharing insights and feedback from frontline interactions.
• Act as a cultural ambassador, promoting brighthush values and fostering a supportive, inclusive environment.
• Maintain a high level of professionalism and confidentiality in all patient interactions.

Essential Qualifications

• Fluent in both English and Spanish (verbal and written) with a strong command of medical terminology.
• Minimum age 18, high school diploma or equivalent; college coursework or a degree is a plus.
• Typing speed of ≥30 words per minute with high accuracy.
• Excellent communication skills, professionalism, and a customer‑first mindset.
• Ability to multitask, prioritize, and manage time effectively in a fast‑paced setting.
• Strong problem‑solving skills and resilience under pressure.
• Reliable, punctual, and able to maintain 100% adherence to the assigned schedule.
• Valid background check clearance.
• Access to a quiet, distraction‑free home office with a wired internet connection meeting specified speed requirements.

Preferred Qualifications

• Previous call center experience, especially in healthcare or insurance.
• Knowledge of U.S. health insurance plans and diabetes care terminology.
• Experience with conflict resolution and handling upset customers.
• Familiarity with CRM systems and call center software.
• Previous experience working in a hybrid or remote environment.
• Certifications in customer service, healthcare, or related fields.

Skills & Competencies

• Empathy & active listening to understand patient concerns.
• Clear, concise communication in two languages.
• Adaptability to changing priorities and high‑volume call flow.
• Attention to detail and accuracy in data entry.
• Team collaboration and knowledge sharing.
• Resilience under pressure and ability to remain calm during conflict.
• Self‑motivation and disciplined work ethic.
• Proficiency with Microsoft Office Suite, CRM platforms, and telephony systems.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You will have access to:

• Structured onboarding and continuous training programs tailored to healthcare and customer experience.
• Mentorship from senior specialists and industry experts.
• Certification courses in healthcare, insurance, and customer service excellence.
• Internal job boards for cross‑functional roles (e.g., Quality Assurance, Process Improvement, Training).
• Annual performance reviews with clear pathways to promotion.
• Leadership development workshops and coaching sessions.
• Opportunities to lead projects, pilot new initiatives, and influence company strategy.
• Access to a global network of professionals across 30+ countries, fostering cross‑cultural collaboration.

Work Environment & Company Culture

Our Greenville, SC office is a vibrant, collaborative space designed to foster creativity and teamwork. When you transition to the hybrid model, you’ll enjoy the flexibility of working from home while staying connected to the brighthush community through virtual meetings, social events, and continuous learning sessions.

We celebrate diversity, inclusion, and the unique perspectives each team member brings. Our culture is built on mutual respect, open communication, and a shared commitment to delivering exceptional customer experiences. At brighthush, you’ll find a supportive environment where your ideas are heard, your growth is nurtured, and your contributions make a real difference.

Compensation, Perks & Benefits

• Competitive hourly wage with performance incentives.
• Paid vacation and sick leave.
• Health, dental, and vision insurance for you and your family.
• 401(k) plan with employer match.
• Employee Assistance Program for personal and professional support.
• Flexible pay options to suit your financial needs.
• On‑site training and equipment for hybrid work (computer, headset, webcam).
• Access to wellness programs, mental health resources, and employee discounts.
• Employee recognition programs and annual company retreats.

How to Apply

Ready to make a real impact in the lives of patients while advancing your career? Submit your application today and join the brighthush family. We look forward to welcoming you to our team of passionate, high‑performing professionals.

Apply Now

Join the brighthush Family Today

At brighthush, we believe that every interaction can change a life. If you are passionate about healthcare, bilingual communication, and delivering world‑class customer service, we want to hear from you. Bring your expertise, your empathy, and your drive to a place where you can grow, learn, and make a lasting impact.