Seasoned Bilingual Inkjet Customer Trainer & Regional Training & Technical Support Specialist – English & Spanish – Driving Innovation in Digital Imaging Solutions at brighthush

About brighthush

brighthush is a global leader in digital imaging, renowned for delivering cutting‑edge printers, software, and services that empower businesses, creative professionals, and everyday consumers. With a legacy spanning more than a century, brighthush has consistently set the industry standard for quality, reliability, and customer satisfaction. Our relentless pursuit of innovation is fueled by world‑class research, sustainable manufacturing practices, and an unwavering commitment to exceed customer expectations while enriching the lives of our communities and employees.

Why brighthush?

At brighthush, we cultivate a culture where curiosity, collaboration, and a shared passion for technology thrive. We celebrate diversity, champion integrity, and empower every team member to make a tangible impact. Whether you are a seasoned trainer, a tech enthusiast, or a bilingual communicator, brighthush offers a platform where your expertise can shape the future of digital imaging and drive meaningful change.

Role Overview

As a Bilingual Inkjet Customer Trainer, you will be the driving force behind our regional training initiatives across the United States and Latin America. Your mission is to educate and empower customers on the full spectrum of our inkjet solutions—hardware, software, and the underlying technology that powers them. You will also ensure that our demo rooms remain state‑of‑the‑art, enabling customers to experience the power of brighthush products firsthand.

Key Responsibilities

• Design & Deliver Training Programs: Create engaging, curriculum‑aligned training sessions tailored to diverse audiences, from office users to production specialists. Leverage adult learning principles, interactive workshops, and hands‑on labs to maximize knowledge retention.
• Assess Learning Outcomes: Develop and administer assessments to measure customer proficiency, identify knowledge gaps, and refine training content. Use data analytics to track progress and report on ROI.
• Collaborate with Subject Matter Experts: Partner with engineering, sales, and support teams to translate technical features into actionable learning experiences. Translate complex product updates into clear, digestible modules.
• Maintain Demo Room Functionality: Oversee the setup, calibration, and upkeep of demo environments, ensuring they reflect the latest product capabilities and software releases.
• Conduct Training Needs Analysis: Evaluate customer requirements, recommend new programs, and prioritize training initiatives based on business impact and customer feedback.
• Travel & On‑Site Support: Travel up to 60% of the time, including overnight stays, to deliver on‑site training across multiple regions. Provide on‑site troubleshooting and support during critical deployments.
• Independent Execution: Work autonomously with minimal oversight, taking ownership of training projects from conception to completion. Demonstrate strong project management skills and a proactive mindset.

Essential Qualifications

• Bachelor’s Degree: In a relevant field (e.g., Computer Science, Information Technology, Education) or equivalent professional experience.
• 3–5 Years of Experience: In printing pre‑sales/post‑sales support, office and production environments, or a related technical training role.
• Technical Proficiency: Deep knowledge of computer hardware, operating systems (Microsoft & Apple), and print driver configuration.
• Software Expertise: Familiarity with the brighthush software suite, including eCopy, Therefore, and uniFLOW.
• Networking Fundamentals: Strong grasp of networking concepts, protocols, and troubleshooting.
• Travel & Driving: Willingness to travel up to 60% of the time, valid driver’s license, clean driving record, and compliance with minimum auto insurance requirements.
• Bilingual Fluency: Native or fluent proficiency in Spanish and English to support Latin American markets.

Preferred Qualifications

• CMP Certification: Certified Management Professional or equivalent credential.
• Experience with cloud‑based print management solutions.
• Prior experience in a global training or education role.
• Knowledge of sustainability initiatives in digital imaging.

Skills & Competencies

• Instructional Design: Ability to translate complex technical concepts into clear, actionable learning modules.
• Communication: Exceptional verbal and written communication skills in both English and Spanish.
• Analytical Thinking: Strong problem‑solving skills and data‑driven decision making.
• Project Management: Proven track record of managing multiple training projects simultaneously.
• Customer‑Centric Mindset: Passion for delivering outstanding customer experiences.
• Adaptability: Comfortable working in a fast‑paced, evolving technology landscape.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to:

• Structured learning paths in instructional design, product management, and technical support.
• Mentorship from senior trainers and industry experts.
• Opportunities to lead cross‑functional projects and influence product roadmaps.
• Global mobility options for those who wish to work in different regions.
• Annual training budget for certifications, conferences, and workshops.
• Access to internal knowledge bases, webinars, and peer‑learning communities.

Work Environment & Culture

brighthush embraces a hybrid work model that balances virtual collaboration with occasional in‑office engagement. Our culture is built on:

• Innovation: Encouraging creative problem solving and continuous improvement.
• Inclusivity: A diverse workforce where every voice is heard.
• Work‑Life Balance: Flexible schedules, remote work options, and generous paid time off.
• Community Impact: Volunteer programs, sustainability initiatives, and corporate social responsibility.
• Recognition: Employee awards, spot bonuses, and public acknowledgment of achievements.
• Collaboration: Cross‑departmental teams that share knowledge and celebrate successes together.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base Salary: $69,300 – $103,770 annually, commensurate with experience.
• Medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Profit sharing and success sharing opportunities.
• Educational assistance and tuition reimbursement.
• Paid vacation, sick leave, and holidays.
• Employee referral bonus program.
• Employee discounts on brighthush products.
• “Dress for Your Day” casual attire program.
• Volunteer time off and community service opportunities.
• Official brighthush swag and welcome kit.
• Wellness programs, including gym memberships and mental health resources.

How to Apply

Ready to take the next step in your career? Submit your resume and a brief cover letter highlighting your bilingual training experience and technical expertise. We look forward to exploring how you can contribute to brighthush’s mission of innovation and customer excellence.

Join brighthush Today!

As a Bilingual Inkjet Customer Trainer, you will be at the forefront of shaping how customers experience brighthush’s world‑class products. Your expertise will empower users, drive adoption, and ultimately help brighthush maintain its position as a global leader in digital imaging. If you are passionate about technology, love teaching, and thrive in a dynamic environment, we encourage you to apply now and become part of our visionary team.