Seasoned Bilingual Korean‑English Customer Service Specialist – Remote International Support Excellence, Global Customer Experience Champion

About brighthush

brighthush is a pioneering force in the customer‑centric technology arena, redefining how brands worldwide connect with their audiences. Our mission is to blend cultural nuance, cutting‑edge technology, and human empathy, empowering brands to deliver support that feels personal, proactive, and unforgettable. With a presence in more than 30 countries and a remote‑first philosophy, every team member—no matter where they are—contributes to a shared vision of excellence.

Why brighthush is the Ideal Place for Your Next Career Move

At brighthush, we believe that the best customer experiences are built on a foundation of flexibility, continuous learning, and a culture that celebrates diversity. Here’s what sets us apart:

• Remote‑First Freedom: Work from any corner of the globe while staying connected to a vibrant, cross‑functional team.
• Innovation‑Driven Growth: Access to the latest tools, AI‑powered support platforms, and a culture that rewards experimentation.
• Professional Development: Structured onboarding, monthly skill‑building workshops, mentorship programs, and a generous stipend for certifications and conferences.
• Impactful Work: Your daily interactions directly influence key metrics such as CSAT, NPS, and first‑contact resolution, shaping the future of our support services.
• Inclusive Culture: A workplace that values transparency, integrity, and growth, where every voice is heard and every idea has the potential to transform customer journeys.

Key Responsibilities

As a Bilingual Korean‑English Customer Service Specialist, you will be the frontline ambassador for our global customers. Your role will encompass the following core duties:

• Multilingual Support Excellence: Deliver clear, empathetic, and professional responses in both Korean and English across email, chat, and ticketing systems.
• Timely Response Management: Meet or exceed response time targets, ensuring that every customer feels heard within the agreed window.
• Issue Diagnosis & Resolution: Troubleshoot a wide spectrum of product and technical issues, from basic product inquiries to complex software bugs, and resolve them or appropriately escalated.
• Knowledge Base Enhancement: Document solutions, update FAQs, and contribute to internal knowledge repositories to improve team efficiency and empower self‑service.
• Data Security & Confidentiality: Strictly adhere to data protection protocols, safeguarding customer information and maintaining compliance with global privacy standards.
• Cross‑Functional Collaboration: Partner with product, engineering, and quality assurance teams to provide feedback, drive continuous improvement, and ensure a seamless customer experience.
• Performance Analytics: Track, analyze, and report on KPIs such as CSAT, NPS, first‑contact resolution, and average handling time, using insights to refine processes.

Essential Qualifications

• Fluency in Korean and English, both written and spoken, with exceptional communication skills.
• Proven experience in a customer service or support role, preferably in a multilingual environment.
• Reliable remote work setup: high‑speed internet, a quiet workspace, and a dedicated device.
• Strong technical aptitude: comfortable troubleshooting software and hardware on Windows or macOS.
• Adherence to data security best practices, including full‑disk encryption, secure boot, and endpoint protection.
• Self‑motivated, proactive, and open to continuous improvement.
• Commitment to maintaining professional, courteous communication with customers and teammates.

Preferred Qualifications

• Experience with customer support platforms such as Zendesk, Freshdesk, or Intercom.
• Basic programming or scripting knowledge (Python, PowerShell, or similar) to assist with troubleshooting.
• Previous remote work experience in a high‑volume support environment.
• Familiarity with Korean market trends and consumer behavior.
• Certifications in customer service or related fields (e.g., CSCP, ITIL).

Skills & Competencies

• Communication: Clear, concise, and empathetic language in both Korean and English.
• Problem‑Solving: Analytical mindset to diagnose issues quickly and propose effective solutions.
• Time Management: Ability to juggle multiple tickets while meeting strict response windows.
• Technical Proficiency: Comfortable navigating operating systems, browsers, and support tools.
• Adaptability: Thrive in a dynamic environment with evolving processes and customer needs.
• Collaboration: Work seamlessly with cross‑functional teams to resolve complex issues.
• Data‑Driven: Use metrics to assess performance and identify improvement opportunities.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to evolve with your ambitions. Starting as a Customer Service Specialist, you can progress to roles such as Senior Support Engineer, Team Lead, or Customer Success Manager. We provide a clear roadmap and the resources to help you achieve it:

• Structured onboarding and a 2‑week intensive training program.
• Monthly skill‑building workshops covering advanced troubleshooting, product knowledge, and soft skills.
• Mentorship from seasoned leaders who guide your professional development.
• Access to industry conferences, webinars, and certifications at no cost.
• Transparent promotion criteria based on performance metrics, customer feedback, and peer reviews.

Work Environment & Culture

brighthush embraces a culture of transparency, inclusivity, and continuous learning. Our remote‑first model means you’ll collaborate with teammates across time zones, fostering a global perspective. We celebrate diversity, encourage open dialogue, and reward innovative ideas that enhance customer experience. Our core values—customer obsession, integrity, and growth—guide every decision and interaction.

Compensation, Perks, and Benefits

While specific figures may vary based on role and location, brighthush offers competitive hourly rates, performance‑based bonuses, and a comprehensive benefits package. Highlights include:

• Competitive base hourly rate with a 50% premium during the 2‑week training period.
• Health, dental, and vision insurance options for eligible employees.
• Flexible work hours within the scheduled shift (Monday‑Friday, 3:00 AM–11:30 AM PST).
• Paid time off, including vacation, sick days, and personal days.
• Annual professional development stipend for courses, certifications, and conferences.
• Employee recognition programs and quarterly team celebrations.
• Access to a robust knowledge base, internal forums, and peer‑learning communities.

Training Details (Mandatory)

• Schedule: Monday to Friday, 3:00 AM – 11:30 AM PST.
• Duration: 2 weeks (weekends off).
• Compensation: 50% of the agreed hourly rate during the training period.

How to Apply

Ready to join a forward‑thinking team that values your bilingual skills and customer‑centric mindset? Click the link below to submit your application and start your journey with brighthush.

Apply to this role at brighthush

Conclusion

At brighthush, we believe that exceptional customer service is the cornerstone of lasting relationships. If you’re fluent in Korean and English, tech‑savvy, and eager to make a tangible impact, we want to hear from you. Join us, and help shape the future of global support—one conversation at a time.