Seasoned Bilingual Licensed Customer Engagement Specialist – Health Insurance Advocate & Policy Guidance Expert – Remote Full‑Time, Spanish & English Proficiency – Join brighthush

About brighthush and the Health Insurance Landscape

brighthush is more than a health‑insurance provider; it is a catalyst for healthier communities across the nation. With a legacy that spans nearly a century, brighthush has consistently pioneered solutions that safeguard families, empower individuals, and foster resilience. From groundbreaking road safety initiatives to cutting‑edge telematics and identity protection, our history is rooted in innovation, integrity, and an unwavering commitment to the customer.

Today, the health‑insurance arena is more complex than ever. Policyholders navigate a labyrinth of plans, benefits, and eligibility criteria, often feeling overwhelmed by jargon and uncertainty. That’s where you come in. As a Bilingual Licensed Customer Engagement Specialist, you will serve as the trusted guide who translates intricate policy language into clear, actionable choices, ensuring families receive the coverage they need.

Why This Role Matters

Every interaction you have—whether a phone call, an email, or a virtual chat—directly influences a family’s ability to access quality care. By helping customers understand their options, answer their questions, and feel supported throughout the enrollment and retention journey, you become a vital part of their health‑insurance experience.

In a remote‑first environment, you will collaborate with a high‑performing team that values flexibility, continuous learning, and customer advocacy. Your contributions will shape the future of health‑insurance support at brighthush and make a tangible difference in the lives of thousands of policyholders.

Key Responsibilities

• High‑Volume Outreach: Execute outbound calls using approved dialing systems and curated customer lists to connect with prospective and existing policyholders.
• Customer Relationship Building: Establish rapport quickly, listen actively, and create a positive experience through professional, empathetic communication.
• Product Education: Explain available health‑insurance programs, benefits, and next steps in a clear, concise manner.
• Compliance & Script Adherence: Follow approved scripts and regulatory guidelines while maintaining a natural, conversational tone.
• Accurate Documentation: Log all interactions, follow‑ups, and relevant data in the company’s CRM and knowledge base.
• Issue Resolution & Escalation: Identify customer needs, answer questions, and route complex issues to the appropriate specialist.
• Data Privacy: Safeguard sensitive customer information and comply with all privacy, regulatory, and company policies.
• Inbound Support: Handle incoming calls and support initiatives as business needs evolve.
• Continuous Improvement: Participate in training, coaching, and development activities to refine your skills and stay current with industry trends.
• Team Collaboration: Work closely with teammates and cross‑functional partners to deliver a seamless customer experience.

Essential Qualifications

• Accident & Health Insurance License: Must hold an active license in your state of residence.
• Bilingual Proficiency: Fluency in both Spanish and English (written and spoken) is required.
• Strong customer‑service background with a genuine passion for helping others.
• Excellent verbal and written communication skills.
• Ability to build trust, demonstrate empathy, and navigate sensitive conversations professionally.
• Comfortable working within a structured environment that follows established processes and scripts.
• High attention to detail and accurate documentation of customer interactions.
• Self‑motivated, dependable, and able to remain productive in a remote work setting.

Preferred Qualifications

• Experience in call centers, healthcare, health insurance, Medicare, sales support, or customer engagement roles.
• Prior remote work experience with proven productivity in a home‑office environment.
• Background in high‑volume outbound calling environments.

Skills & Competencies for Success

• Customer Advocacy: Champion the customer’s needs and ensure they receive the best possible guidance.
• Communication Excellence: Convey complex information clearly and persuasively.
• Problem‑Solving: Quickly identify issues and recommend effective solutions.
• Adaptability: Thrive in a dynamic environment that shifts between outbound and inbound support.
• Collaboration: Work effectively with cross‑functional teams to achieve shared goals.
• Compliance Awareness: Understand and adhere to regulatory requirements and company policies.
• Continuous Learning: Seek feedback, embrace coaching, and pursue professional development opportunities.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional journey. As a Licensed Customer Engagement Specialist, you will have access to:

• Structured onboarding and ongoing training programs that cover product knowledge, compliance, and soft‑skill development.
• Mentorship from seasoned professionals who share industry insights and career guidance.
• Cross‑training opportunities across different product lines and support functions.
• Clear career pathways that can lead to roles such as Senior Engagement Specialist, Team Lead, or Product Manager.
• Regular performance reviews that focus on growth, skill enhancement, and goal setting.

Work Environment & Company Culture

brighthush is committed to creating a supportive, inclusive, and flexible workplace. Whether you’re working from home, in a hybrid setting, or in one of our modern offices, you’ll find:

• State‑of‑the‑art technology and secure, professional workspace solutions.
• A culture that values transparency, collaboration, and customer‑centric thinking.
• Team‑building events, virtual coffee chats, and wellness initiatives that foster connection and well‑being.
• Recognition programs that celebrate achievements and milestones.

Compensation & Benefits

We offer a competitive hourly rate of $24.00 per hour, commensurate with experience and licensing. In addition, you’ll enjoy:

• Health, dental, and vision insurance options.
• Flexible paid time off and holiday schedule.
• 401(k) retirement plan with company match.
• Employee assistance programs and mental‑health resources.
• Professional development stipend and tuition reimbursement.
• Regular wellness challenges and team‑based incentives.

How to Apply

Ready to make a tangible difference in people’s lives? Submit your application today and join a team that values your expertise, supports your growth, and celebrates your contributions. Click the link below to start your journey with brighthush.

Apply to this job

Closing Statement

At brighthush, we’re more than just an insurance provider—we’re a community of dedicated professionals who empower families to navigate their health‑insurance journeys with confidence. If you’re a licensed, bilingual specialist who thrives in a fast‑paced, customer‑focused environment, we invite you to bring your passion, expertise, and drive to our team. Together, we’ll protect what matters most and shape the future of health‑insurance advocacy.