Seasoned Bilingual Licensed Customer Engagement Specialist – Health Insurance Outreach, Retention, and Client Success Champion (Remote, Full‑Time)

About brighthush and the Future of Health Insurance

brighthush is a trailblazer in the health insurance arena, blending decades of industry expertise with cutting‑edge technology to deliver personalized coverage solutions. With a heritage that stretches back nearly a century, we have consistently set the standard for innovation—whether through advanced pricing models, telematics, or next‑generation device and identity protection. Our mission is simple yet profound: empower every customer with the knowledge, tools, and support they need to navigate their health coverage confidently and effortlessly. As we expand our footprint across the United States, we’re looking for passionate, bilingual professionals who can help us continue to protect families and individuals from the uncertainties of life.

Why This Role Matters

As a Licensed Customer Engagement Specialist (Bilingual), you will be the frontline advocate for our clients, ensuring they understand and access the health insurance products that best fit their unique circumstances. Your voice will shape the customer experience, influence retention, and ultimately protect the well‑being of countless families. Working remotely, you’ll enjoy the flexibility of a home‑office environment while being part of a collaborative, high‑performing team that values continuous learning and professional growth.

Key Responsibilities

• Outbound Outreach: Conduct high‑volume outbound calls using approved dialing systems and curated customer lists, engaging prospects with empathy and professionalism.
• Customer Education: Explain complex health insurance concepts, benefits, and enrollment steps in clear, accessible language, tailoring information to each individual’s needs.
• Script Adherence & Compliance: Follow approved scripts and regulatory guidelines while maintaining a natural, conversational tone that builds trust.
• Documentation: Accurately record all interactions, follow‑ups, and outcomes in our CRM, ensuring data integrity and audit readiness.
• Issue Resolution: Identify customer concerns, provide immediate solutions, and appropriately escalated complex issues to specialized teams.
• Data Protection: Safeguard sensitive customer information in compliance with privacy laws, company policies, and industry standards.
• Inbound Support: Handle incoming calls and inquiries, providing timely assistance and redirecting to the right resources when necessary.
• Continuous Improvement: Participate in training, coaching, and cross‑functional learning to refine skills and stay current on product updates.
• Team Collaboration: Work closely with teammates and partners across departments to deliver a seamless, end‑to‑end customer experience.

Essential Qualifications

• Active Accident & Health Insurance License in your state of residence.
• Fluency in both English and Spanish (verbal and written).
• Proven customer‑service experience, preferably in a call‑center or health‑insurance environment.
• Excellent communication skills—able to convey complex information in a clear, concise manner.
• Strong empathy and active listening skills, enabling you to navigate sensitive conversations with professionalism.
• High attention to detail and meticulous record‑keeping abilities.
• Self‑motivation and the ability to thrive independently while remaining an engaged team member.

Preferred Qualifications

• Experience in high‑volume outbound calling, healthcare, Medicare, or sales support roles.
• Prior remote work experience with proven productivity in a home‑office setting.
• Knowledge of consumer protection regulations and data privacy laws.
• Comfortable with technology platforms such as CRM systems, call‑routing software, and virtual collaboration tools.

What Success Looks Like

The ideal candidate will be a customer‑centric professional who thrives on making a tangible difference. Success in this role means:

• Consistently meeting or exceeding outbound call and conversion targets.
• Delivering a personalized experience while adhering to compliance standards.
• Maintaining a high level of customer satisfaction scores.
• Actively seeking feedback and applying it to improve performance.
• Demonstrating resilience in handling challenging conversations with grace.

Work Environment & Culture at brighthush

brighthush champions a culture of inclusivity, innovation, and continuous learning. Our remote‑first approach means you can work from anywhere while staying connected through:

• State‑of‑the‑art communication tools (Zoom, Teams, Slack).
• Regular virtual team huddles and cross‑departmental knowledge sharing.
• Access to a robust learning portal featuring courses on product knowledge, compliance, and soft skills.
• A supportive manager who provides clear goals, constructive feedback, and career guidance.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Licensed Customer Engagement Specialist, you’ll have the chance to:

• Advance to senior specialist or team lead roles.
• Transition into product management, compliance, or underwriting functions.
• Earn certifications in health insurance, customer experience, or data privacy.
• Participate in leadership development programs and mentorship initiatives.

Compensation, Perks, and Benefits

This full‑time, remote position offers a competitive hourly rate of $24.00 per hour, with potential for overtime and performance bonuses. While the exact benefits package may vary, typical perks include:

• Health, dental, and vision insurance (individual and family plans).
• Flexible paid time off and a generous holiday schedule.
• 401(k) retirement plan with company match.
• Wellness stipend and mental health resources.
• Employee assistance program and continuous learning credits.
• Regular virtual team events and community outreach opportunities.

How to Apply

If you’re a licensed insurance professional who thrives on connecting with people, solving problems, and delivering exceptional service, we invite you to join brighthush. Bring your passion for customer advocacy and your bilingual fluency to a role that makes a real difference every day.

Ready to help customers navigate their health insurance journey with confidence? Apply today and become part of a team that values innovation, integrity, and impact.