Seasoned Bilingual Licensed Customer Service Representative – Remote, Property & Casualty & Personal Lines, 24/7 Gold Service Excellence – Join brighthush's Premier Support Team

About brighthush

brighthush is not just an insurance provider; it is a global powerhouse that redefines how independent agents and their clients experience protection and peace of mind. With a legacy that stretches back more than a century, we have consistently set the industry standard for Integrity, Expertise, Care, and Simplicity. Our mission is clear: to empower every agent and customer with the confidence that comes from exceptional service, transparent communication, and innovative solutions.

At brighthush, we believe that the strength of our organization lies in the diversity of our people. Every voice is heard, every talent is nurtured, and every challenge is transformed into an opportunity for growth. Whether you are a seasoned professional or just starting your career, you will find a culture that celebrates curiosity, rewards initiative, and supports your personal and professional development.

Why Join brighthush?

• Impactful Work – Your expertise will directly support agents across the nation, helping them grow their businesses while ensuring customers receive the protection they deserve.
• Career Growth – We invest in your professional development through structured training, mentorship, and clear advancement pathways.
• Inclusive Culture – Diversity and inclusion are woven into every aspect of our organization, fostering an environment where collaboration and creativity thrive.
• Competitive Compensation – A comprehensive pay package that rewards performance, experience, and dedication.
• Work‑Life Balance – Flexible scheduling, remote work options, and a supportive team culture that values your well‑being.
• Global Reach – Work with a team that spans continents, gaining exposure to international best practices and a broad network of industry leaders.
• Innovation‑Driven – Be part of a company that continuously invests in technology, data analytics, and customer experience tools to stay ahead of market trends.

Role Overview

As a Bilingual Licensed Customer Service Representative in our Gold Service Program, you will be the frontline champion for agents and their customers. Working remotely, you will provide 24/7 support, handling inbound calls, emails, and chat inquiries with professionalism and empathy. Your role is pivotal in maintaining the high standards of service that brighthush is known for, ensuring that every interaction reflects our commitment to excellence.

In this position, you will act as the bridge between our agents, policyholders, and the various departments that keep our insurance ecosystem running smoothly. Your ability to communicate clearly, resolve issues efficiently, and maintain meticulous records will directly influence customer satisfaction scores, agent retention rates, and overall business growth.

Key Responsibilities

• Handle inbound customer and agent inquiries with speed, accuracy, and a friendly tone, addressing questions related to renewals, coverage, eligibility, billing, and policy changes.
• Build rapport quickly, establishing trust and confidence in brighthush’s solutions.
• Assess customer needs and recommend appropriate insurance products, leveraging upselling and cross‑selling techniques to maximize value.
• Maintain meticulous records across multiple computer systems, ensuring data integrity and compliance with regulatory standards.
• Meet or exceed performance metrics, including call quality, handling time, first‑call resolution, adherence, and lead transfer ratio.
• Collaborate with team members and other departments to resolve complex issues and continuously improve service processes.
• Adhere to all company policies, procedures, and compliance requirements, safeguarding confidential and proprietary information.
• Participate in ongoing training and development programs, staying current with product knowledge and industry trends.
• Actively contribute to the continuous improvement of the Gold Service Program by sharing insights, best practices, and process improvement ideas.
• Support the implementation of new technologies and tools that enhance customer experience and operational efficiency.

Essential Qualifications

• Bilingual proficiency in English and Spanish (both written and spoken).
• Valid Property & Casualty License or Personal Lines License.
• Minimum of 6 months of related customer service experience; experience in insurance or a regulated industry is preferred.
• Associate degree in a business‑related field or equivalent professional experience.
• Strong organizational skills with the ability to review, record, and synthesize data from diverse sources.
• Excellent oral, written, and interpersonal communication skills.
• Proficiency with computers and Microsoft Office Suite.
• Capacity to handle confidential information with discretion and integrity.
• Ability to multitask and thrive in a structured, fast‑paced environment.
• Demonstrated commitment to continuous learning and professional growth.

Preferred Qualifications

• Prior experience in a 24/7 call center or remote support role.
• Knowledge of insurance products, underwriting, and claims processes.
• Experience with CRM systems and call‑center software.
• Experience in a bilingual support environment.
• Familiarity with regulatory compliance standards such as HIPAA, GLBA, or state insurance regulations.
• Previous exposure to performance metrics and KPI dashboards.

Skills & Competencies

• Customer‑centric mindset with a passion for problem solving.
• Strong analytical and decision‑making abilities.
• Adaptability to changing priorities and evolving technology.
• Team collaboration and cross‑functional communication.
• Resilience under pressure and a positive attitude.
• Time‑management skills that allow for efficient handling of multiple tasks.
• Proactive learning and self‑development orientation.

Career Growth & Learning Opportunities

At brighthush, we believe that your career should evolve with you. As a Gold Service Representative, you will have access to:

• Structured onboarding and a 12‑week paid training program that covers product knowledge, compliance, and customer service excellence.
• Mentorship from seasoned professionals in the insurance industry, providing guidance, feedback, and career coaching.
• Certification pathways for advanced licensing and product expertise, including the ability to pursue additional state licenses.
• Internal mobility programs that allow you to explore roles in sales, underwriting, claims, product development, and more.
• Leadership development initiatives for high‑potential employees, including management training and succession planning.
• Access to a digital learning platform with courses on soft skills, technical knowledge, and industry trends.
• Annual performance reviews that align your goals with the company’s strategic objectives.

Work Environment & Culture

Our remote, flexible work model empowers you to balance professional responsibilities with personal commitments. You will be part of a collaborative team that values transparency, continuous improvement, and mutual respect. We celebrate diversity, encourage innovation, and provide a supportive environment where every team member can thrive.

Key cultural pillars at brighthush include:

• Transparency – Open communication channels, regular town halls, and real‑time dashboards keep everyone informed.
• Continuous Improvement – We embrace a Kaizen mindset, encouraging every employee to propose and implement process enhancements.
• Respect & Inclusion – Every voice matters; we actively foster an environment where diverse perspectives are valued.
• Innovation – From AI‑driven chatbots to predictive analytics, we invest in cutting‑edge technology to serve our clients better.
• Well‑Being – We provide resources such as mental health support, ergonomic assessments, and wellness challenges.

Compensation & Benefits

While the exact salary range for this role is determined by a combination of factors—including experience, education, licensing, and location—brighthush offers a competitive, market‑aligned compensation package. In addition to base pay, you may be eligible for:

• Performance‑based bonuses and incentive programs that reward outstanding service.
• Health, dental, and vision insurance plans with comprehensive coverage options.
• Retirement savings plans with employer matching to secure your future.
• Paid time off, holidays, and flexible scheduling to support work‑life balance.
• Professional development allowances and tuition reimbursement for continued learning.
• Employee assistance programs and wellness initiatives, including counseling and fitness memberships.
• Technology stipend for home‑office setup and high‑speed internet.
• Annual team retreats and virtual social events to strengthen team bonds.

Eligibility & Exclusions

To qualify for this role, you must be able to work remotely from a U.S. state or territory that is not excluded. The following states and territories are not eligible for this position: Alaska, California, Hawaii, Illinois, Maryland, New York, and Washington, D.C. If you reside in one of these areas, please consider applying for other opportunities at brighthush.

How to Apply

Ready to make a difference? Submit your application through our careers portal by clicking the button below. We look forward to learning how your skills and passion align with brighthush’s mission to deliver peace of mind to agents and customers alike.

Apply to this Job

Frequently Asked Questions

• What does remote work entail? You will work from a home office that meets our technical and security requirements. We provide a stipend for equipment and internet.
• What are the working hours? As a 24/7 Gold Service Representative, you will be scheduled in shifts that cover all hours of the day, including nights, weekends, and holidays.
• Is prior insurance experience required? While experience is preferred, we welcome candidates who are licensed and eager to learn.
• What training will I receive? A 12‑week paid training program covering product knowledge, compliance, and customer service best practices.
• Can I advance to a managerial role? Yes, we have a clear career ladder and actively promote from within.

Closing Statement

At brighthush, we’re more than an insurance company—we’re a community of dedicated professionals committed to excellence, integrity, and growth. If you are a licensed, bilingual customer service expert ready to take on a challenging, rewarding role that makes a real impact, we invite you to join our Gold Service Program. Together, we’ll empower agents, protect customers, and build a brighter future for all.