Seasoned Bilingual Remote Customer Support Specialist – Spanish & English – Healthcare Claims & Benefits Administration

About brighthush

brighthush stands at the forefront of healthcare claims administration and employee benefits solutions, delivering precision, empathy, and innovation to a nationwide clientele that includes hospitals, insurance carriers, corporate employers, and individual members. Born in Manhattan and now thriving as a fully remote organization, brighthush empowers people to access the benefits they deserve while demystifying the complex world of healthcare administration. Our team of dedicated professionals works from anywhere in the United States, supported by cutting‑edge technology and a culture that prizes collaboration, continuous learning, and customer‑centric excellence.

Why Join brighthush?

At brighthush, we believe that the strength of our organization lies in the people who drive it. We cultivate an environment where every voice is heard, every skill is sharpened, and every career path is clear. Whether you are a seasoned veteran or a recent graduate, you will find:

• Fully remote work with a flexible schedule that respects your life outside of work.
• A competitive hourly rate of $14.00, complemented by a comprehensive benefits package.
• Rapid career advancement opportunities within a fast‑growing, mission‑driven company.
• Access to state‑of‑the‑art technology, training resources, and a supportive peer network.
• An inclusive, diverse, and collaborative culture that celebrates differences and fosters innovation.

Job Summary

We are seeking a Remote Bilingual Customer Support Specialist to join our Fixed Cost Division. In this role, you will be the first point of contact for employees of our client organizations, guiding them through benefit enrollment, claims processing, and everyday inquiries with empathy, efficiency, and bilingual fluency. Your ability to communicate in both Spanish and English will enable you to connect with a broad customer base and ensure that every member receives the assistance they need.

Key Responsibilities

• Handle inbound and outbound calls from employees and members, delivering courteous, professional service.
• Provide detailed assistance on benefit plan enrollment, claims processing, and vendor card issuance.
• Maintain accurate member demographic information across internal CRM and external vendor systems.
• Guide employees through plan elections, ensuring they understand coverage options and maximize benefits.
• Conduct provider searches, enroll dependents, and resolve eligibility questions.
• Escalate complex issues to Account Managers and collaborate to achieve timely resolution.
• Manage high call volumes during peak periods while maintaining a positive tone and first‑call resolution rates.
• Document all interactions in the CRM, ensuring compliance with data privacy and regulatory standards.
• Participate in outreach campaigns, including webinars and informational sessions, to promote benefit literacy.
• Collaborate with cross‑functional teams (HR, IT, Compliance) to streamline processes and improve customer experience.

Essential Qualifications

• Fluency in Spanish and English (both written and spoken) – bilingual proficiency is mandatory.
• Minimum of 1 year of customer service experience, preferably in a call center or healthcare environment.
• Strong communication skills with the ability to convey complex information clearly and empathetically.
• Basic understanding of employee benefits, insurance terminology, and related products.
• Proficiency with computer systems, including CRM platforms, Microsoft Office Suite, and quick adaptation to new software.
• Experience with standard office equipment (fax, copier, postage machines) is a plus.
• Ability to manage high call volumes, especially during peak periods, while maintaining composure and professionalism.
• Team player who thrives in a collaborative environment yet can work independently with minimal supervision.

Preferred Qualifications

• Experience in the healthcare industry or with employee benefits administration.
• Knowledge of HIPAA regulations and data privacy best practices.
• Previous experience with claims processing or benefits enrollment systems.
• Certifications in customer service or healthcare administration.

Skills & Competencies

• Exceptional listening and problem‑solving abilities.
• Strong organizational skills and attention to detail.
• Adaptability to changing priorities and fast‑paced environments.
• Proactive approach to learning new tools and processes.
• Commitment to maintaining confidentiality and ethical standards.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You will have access to:

• Structured onboarding and continuous training programs that keep you at the cutting edge of industry best practices.
• Mentorship from senior team members and leaders who are passionate about nurturing talent.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.
• Clear career pathways to roles such as Senior Customer Support Specialist, Team Lead, or Operations Manager.
• Annual performance reviews with actionable feedback and personalized growth plans.

Work Environment & Culture

Our remote‑first approach means you can work from the comfort of your home while staying connected to a vibrant, collaborative team. We foster a culture of:

• Transparency – open communication channels and regular town‑hall meetings.
• Inclusivity – celebrating diversity and ensuring everyone feels valued.
• Innovation – encouraging creative solutions to improve customer experience.
• Well‑being – mental health resources, flexible scheduling, and a supportive work‑life balance.

Compensation & Benefits

In addition to a competitive hourly rate of $14.00, you will receive:

• Health, Dental, and Vision insurance plans.
• Medical and mental health benefits, including telehealth services.
• Prescription drug coverage.
• Paid time off and holiday schedule.
• 401(k) retirement plan with company match.
• Employee assistance program and wellness initiatives.
• Professional development stipend and tuition reimbursement.

How to Apply

Ready to make a difference in people’s lives while advancing your career? Submit your application through our portal or click the link below:

Apply to brighthush Today

Join brighthush – Where Your Voice Matters

At brighthush, you’ll be part of a mission‑driven team that values your expertise and empowers you to grow. If you are passionate about helping others, thrive in a fast‑paced environment, and are fluent in both Spanish and English, we want to hear from you. Apply now and become a vital part of our commitment to exceptional customer service and innovative healthcare solutions.