Seasoned Bilingual Remote Sales & Customer Service Specialist – Spanish Fluency, Inbound Call Excellence, Hospitality Champion – Join brighthush's Innovative Customer Experience Team

About brighthush

brighthush is more than a company; it’s a nationwide movement that reimagines how people store, travel, and experience hospitality across the United States. Since our founding in 2015, we have evolved from a modest startup into a vibrant team of 201‑500 professionals united by a single, powerful mission: to make every customer interaction memorable, efficient, and customer‑centric. Whether you’re helping a family secure a storage unit or guiding a traveler to the perfect campground, brighthush delivers simple, affordable, and locally‑focused solutions that resonate with people from all walks of life.

Operating entirely remotely, brighthush empowers its employees to work from anywhere in the USA while maintaining a culture of collaboration, innovation, and continuous learning. Our Customer Service Center is the heartbeat of our operations, and we’re looking for a dynamic, bilingual Sales & Customer Service Representative to join our team and help us elevate the standard of hospitality in the storage and campground sectors.

Why This Role Matters

In a world where customer experience can make or break a brand, the role of a Sales & Customer Service Specialist is pivotal. You will be the first point of contact for thousands of customers each day, translating our brand promise into real‑world interactions. Your ability to speak both English and Spanish fluently will bridge cultural gaps, ensuring that every customer feels heard, respected, and valued. By mastering inbound call excellence and embodying our hospitality champion ethos, you will directly influence customer satisfaction scores, repeat business, and brand advocacy.

Day in the Life

Every day at brighthush is a blend of meaningful conversations, problem solving, and continuous improvement. You’ll start your shift by reviewing the daily brief, then dive into a queue of inbound calls, emails, and chat inquiries. Throughout the day, you’ll:

• Engage with customers in both English and Spanish, providing clear, empathetic guidance.
• Identify upsell and cross‑sell opportunities while maintaining a customer‑first mindset.
• Document interactions in our CRM, ensuring data accuracy and compliance.
• Collaborate with teammates during virtual huddles to share best practices.
• Participate in quality assurance reviews, offering constructive feedback.
• Contribute to process improvement initiatives based on real‑time insights.

At the end of the shift, you’ll reflect on your performance metrics, update your personal development plan, and prepare for the next day’s challenges.

Key Responsibilities

• Deliver Exceptional Hospitality: Confidently articulate the value of brighthush’s services to new and existing customers, ensuring each interaction reflects our commitment to outstanding service.
• Professional Communication: Speak clearly and courteously in both English and Spanish, making every guest feel respected and understood.
• Champion Company Values: Provide friendly, efficient support while fostering a positive team culture through collaboration and shared insights.
• Prompt Response: Answer inbound calls within the first few rings, treating every customer with equal importance and urgency.
• Active Listening & Problem Solving: Carefully listen to customer needs, take ownership of issues, and resolve concerns effectively to guarantee a positive experience.
• Product & Policy Expertise: Offer knowledgeable assistance regarding storage and campground services, policies, and procedures.
• Issue Escalation: Troubleshoot and resolve customer issues, escalating complex cases to the appropriate team members when necessary.
• Accurate Record‑Keeping: Maintain precise logs of customer interactions and follow‑up actions in our CRM system.
• Continuous Improvement: Share feedback and insights with the team to refine service offerings and enhance overall customer satisfaction.
• Sales Enablement: Identify upsell and cross‑sell opportunities during conversations, driving revenue growth while maintaining a customer‑first mindset.
• Quality Assurance: Participate in call monitoring and quality reviews, providing constructive feedback to peers and supervisors.
• Team Collaboration: Attend virtual huddles, share best practices, and support teammates in achieving collective goals.

Essential Qualifications

• High School Diploma or GED.
• Bilingual proficiency in English and Spanish (both written and spoken).
• Strong passion for hospitality and customer care.
• Excellent written and verbal communication skills.
• High attention to detail and ability to meet deadlines.
• Proficiency with office productivity suites and web‑based tools.
• Ability to manage multiple tasks independently and as part of a team.
• Strong problem‑solving skills and a proactive approach to feedback.
• Comfortable handling sensitive and confidential information with discretion.

What We’re Looking For in Your Experience

While the above qualifications set the baseline, we also value:

• Experience in inbound phone sales or customer service within the storage, hospitality, or related industries.
• Familiarity with CRM platforms.
• Knowledge of storage facility operations or campground management.
• Previous remote work experience and familiarity with virtual collaboration tools.
• Demonstrated ability to meet or exceed performance metrics such as call handling time, customer satisfaction scores, and sales conversion rates.

Preferred Qualifications

• Prior experience in inbound phone sales or customer service within the storage, hospitality, or related industries.
• Experience using CRM platforms.
• Knowledge of storage facility operations or campground management.
• Previous remote work experience and familiarity with virtual collaboration tools.
• Experience with bilingual customer support in a high‑volume environment.

Skills & Competencies

• Customer‑Centric Mindset: A genuine desire to help customers achieve their goals.
• Communication Excellence: Clear, concise, and empathetic communication in both languages.
• Adaptability: Ability to thrive in a fast‑paced, evolving environment.
• Team Collaboration: Willingness to share knowledge and support teammates.
• Tech Savvy: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Time Management: Efficiently prioritize tasks to meet performance metrics.
• Resilience: Ability to handle challenging customer interactions with composure.
• Analytical Thinking: Ability to interpret data and use insights to improve service delivery.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Sales & Customer Service Representative, you’ll have the opportunity to:

• Progress into senior customer support roles, such as Team Lead or Customer Experience Manager.
• Transition into sales or account management positions, leveraging your deep understanding of our products and customer base.
• Participate in ongoing training programs, including language proficiency courses, sales workshops, and leadership development.
• Attend virtual conferences and webinars to stay ahead of industry trends.
• Earn certifications in customer service excellence, CRM usage, and hospitality best practices.
• Take on cross‑functional projects that expose you to different aspects of the business, from marketing to product development.

Work Environment & Company Culture

brighthush’s culture is built on trust, respect, and a shared commitment to excellence. Even though we operate remotely, we maintain a strong sense of community through:

• Weekly virtual team huddles and monthly town‑hall meetings.
• Open communication channels via internal collaboration platforms.
• Recognition programs that celebrate individual and team achievements.
• Flexible scheduling that accommodates diverse time zones and personal commitments.
• Inclusive policies that value diversity, equity, and belonging.
• Regular virtual social events, such as trivia nights, wellness challenges, and book clubs.
• Access to a digital library of resources, including industry reports, podcasts, and e‑learning modules.

Compensation & Benefits

While specific salary ranges may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses and incentives.
• Health, dental, vision, life, short‑term disability, and long‑term disability insurance.
• Retirement plan with company matching.
• Paid time off (PTO) and paid holidays.
• Professional development budget and tuition reimbursement.
• Wellness programs, including virtual fitness classes and mental health resources.
• Remote work stipend to support home‑office setup.
• Employee referral bonuses and recognition rewards.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re contributing to a mission that transforms how people store and travel. You’ll:

• Work with a passionate, diverse team that values your voice.
• Enjoy the freedom of remote work while staying connected through collaborative tools.
• Benefit from a culture that rewards innovation, accountability, and continuous improvement.
• Play a pivotal role in shaping customer experiences that leave lasting impressions.
• Grow your career through structured learning and mentorship.
• Be part of a company that cares about your well‑being and professional development.

Ready to Make an Impact?

If you’re a bilingual, customer‑focused professional eager to thrive in a dynamic, remote environment, we want to hear from you. Bring your enthusiasm, expertise, and commitment to hospitality excellence, and help brighthush continue to set the standard for storage and campground service.

Apply today and become a key player in delivering unforgettable customer experiences across the United States.