Seasoned Bilingual Russian Customer Service Representative – Remote (New York, NY) – Deliver Compassionate Healthcare Support to Millions of New Yorkers with brighthush

About brighthush

brighthush is a forward‑thinking, mission‑driven organization that partners with state health programs to deliver high‑quality, compassionate care to millions of New Yorkers. We believe that every call, every conversation, and every interaction can make a real difference in the lives of people who rely on the New York State of Health (NYSOH) program. As a remote team, we empower our employees to work from anywhere within 100 miles of New York, NY, while maintaining the same level of excellence and dedication that our clients expect.

Why brighthush?

At brighthush, we combine the flexibility of remote work with the stability of a well‑structured benefits package. Our culture is built on transparency, integrity, and a shared commitment to serving vulnerable communities. When you join us, you’ll receive comprehensive training, ongoing professional development, and the opportunity to grow your career while making a tangible impact on people’s health and well‑being.

Competitive Compensation & Bonuses

• Base salary commensurate with experience and market rates.
• Quarterly performance bonuses that reward excellence and teamwork.
• Transparent pay structure with regular reviews.

Health & Wellness Benefits

• Medical, dental, vision, and prescription coverage with a range of plan options.
• Partially funded Health Savings Account (HSA) to help you manage out‑of‑pocket costs.
• Life insurance and discounts on auto, home, renter’s, and pet insurance.
• Short‑term and long‑term disability coverage.
• Employee Assistance Program (EAP) for physical, emotional, and financial support.
• Wellness resources, including mindfulness, fitness, and nutrition programs.

Retirement & Financial Planning

• 401(k) retirement savings plan with company matching.
• Financial wellness workshops and one‑on‑one planning sessions.
• Tuition reimbursement for continuing education and skill development.

Paid Time Off & Flexibility

• Generous PTO, holidays, and sick leave.
• Flexible work schedule to accommodate personal and family needs.
• Remote work environment with a fully supported home office setup.

Professional Growth & Recognition

• Structured onboarding and paid, comprehensive training.
• Access to workshops, conferences, and industry certifications.
• Recognition platform that celebrates outstanding contributions and milestones.
• Clear career pathways from Customer Service Representative to Team Lead, Manager, and beyond.

Key Responsibilities

As a Bilingual Russian Customer Service Representative, you will be the frontline advocate for millions of New Yorkers navigating complex healthcare plans. Your role will involve a blend of inbound and outbound communication, data management, and cross‑functional collaboration.

• Answer incoming calls from consumers, prospective enrollees, and agents acting on behalf of enrollees.
• Respond to all forms of inbound and outbound contacts with professionalism and empathy.
• Track and document every inquiry using the designated customer relationship management (CRM) system.
• Process new applications for health care coverage via telephone, including building tax households, calculating household income, and determining eligibility.
• Interpret Marketplace determinations and enroll callers into appropriate health plans.
• Transfer or refer consumers to the correct department or external partner based on established guidelines.
• Handle life‑event changes, demographic updates, disenrollment requests, and special enrollment periods.
• Facilitate the fulfillment of caller requests for materials via mail, email, or download.
• Provide translation services for non‑English speaking callers in accordance with procedures.
• Escalate complex issues to the appropriate staff for resolution.
• Attend mandatory meetings, trainings, and performance reviews.
• Maintain up‑to‑date knowledge of all programs, policies, and systems.
• Meet Quality Assurance (QA) metrics and other key performance indicators (KPIs).
• Adhere to safety standards and maintain a clean, organized work environment.
• Perform other duties as assigned by management.

Essential Qualifications

• High school diploma or GED required.
• Minimum of 6 months of relevant professional experience (customer service, call center, or healthcare support).
• Fluency in both Russian and English (speaking, reading, and writing).
• Proficiency in data entry, telephone etiquette, and multitasking in a fast‑paced environment.
• Strong organizational, interpersonal, written, and verbal communication skills.
• Ability to work independently and as part of a collaborative team.
• Residency within 100 miles of New York, NY, and permanent residence in the continental United States.
• Reliable internet connection (minimum 20 Mbps) and a quiet, dedicated workspace.

Preferred Qualifications

• Experience with computer systems, phone systems, and headsets.
• Previous customer service experience in a call center or healthcare setting.
• Knowledge of the New York State of Health (NYSOH) program and its enrollment processes.
• Experience with translation services or bilingual support.
• Familiarity with quality assurance metrics and performance dashboards.

Skills & Competencies

• Exceptional listening and problem‑solving abilities.
• High emotional intelligence and cultural sensitivity.
• Proficiency in Microsoft Office Suite and CRM platforms.
• Adaptability to changing policies, procedures, and technology.
• Strong time‑management skills and the ability to prioritize tasks.
• Commitment to confidentiality and privacy standards.

Work Environment & Culture at brighthush

brighthush fosters a culture of inclusion, continuous learning, and mutual respect. Our remote team is supported by robust technology, regular virtual check‑ins, and a network of peers who share a passion for improving health outcomes. We celebrate diversity and encourage every team member to bring their authentic self to work. Whether you’re a seasoned professional or just starting your career, you’ll find a supportive environment that values growth, innovation, and community impact.

Career Growth & Learning Opportunities

At brighthush, your career path is defined by your ambition and performance. We provide a clear ladder of advancement, from Customer Service Representative to Team Lead, Manager, and beyond. In addition to on‑the‑job training, you’ll have access to:

• Industry‑leading certification programs.
• Leadership development workshops.
• Mentorship from senior leaders.
• Cross‑functional projects that broaden your skill set.
• Annual conferences and webinars on healthcare policy and customer experience.

Compensation & Perks (General Overview)

While specific figures vary based on experience and role, brighthush offers a competitive salary, quarterly performance bonuses, and a comprehensive benefits package that includes health, dental, vision, life, and retirement plans. Additional perks include flexible work hours, generous paid time off, tuition reimbursement, wellness programs, and exclusive employee discounts on a wide range of products and services.

How to Apply

If you are passionate about delivering exceptional customer service, fluent in Russian and English, and eager to make a difference in the lives of New Yorkers, we encourage you to apply today. Join brighthush and become part of a team that values integrity, innovation, and impact.