Seasoned Bilingual Spanish Automotive Customer Experience Specialist – Remote Recall, Warranty, and Connected Vehicle Support Expert – Join brighthush's Global Customer Advocacy Team

About brighthush

brighthush is redefining the automotive customer experience by marrying cutting‑edge technology with authentic human connection. Our mission is simple: empower drivers and dealership partners worldwide with the knowledge, tools, and support they need to thrive. Whether it’s navigating a vehicle recall, troubleshooting a connected‑car feature, or clarifying warranty coverage, our team turns every interaction into a memorable, trust‑building moment.

As a global leader in automotive customer support, brighthush partners with top‑tier dealerships and manufacturers to deliver seamless, bilingual service that transcends borders. Our remote, virtual environment gives agents the freedom to work from anywhere while staying connected to a vibrant, collaborative culture that values continuous learning, empathy, and accountability.

Role Overview

We’re looking for a passionate, bilingual Spanish Customer Service Specialist to join our remote call center team. In this role, you’ll be the first line of support for automotive customers and dealership partners alike. You’ll listen, research, and resolve a wide range of inquiries—from warranty questions to connected‑vehicle troubleshooting—while maintaining a high level of professionalism and empathy.

As a member of the brighthush family, you’ll have the opportunity to grow your career, deepen your industry knowledge, and make a real difference in the lives of drivers and dealership staff worldwide.

Key Responsibilities

• Customer Interaction: Handle inbound calls and messages from Spanish‑speaking customers, providing timely, accurate, and empathetic assistance.
• Customer Advocacy: Own each customer’s journey, ensuring their concerns are fully understood and addressed with the best possible solution.
• Dealership Partnership: Collaborate closely with dealership teams to coordinate support, share information, and resolve complex issues.
• Problem Resolution: Research and analyze customer inquiries using internal systems and external resources to deliver effective solutions.
• Recall & Support Program Guidance: Explain recall procedures, support program benefits, and next steps to both customers and dealership staff.
• Warranty & Service Support: Clarify warranty terms, coverage, and dealership processes, guiding customers toward the most appropriate options.
• Connected Services Support: Assist with enrollment, connectivity troubleshooting, and navigation of in‑vehicle technology.
• Technical Assistance: Provide support for multimedia, phone pairing, navigation, and other connected vehicle features.
• Research & Investigation: Utilize internal knowledge bases, online resources, and reference materials to resolve unique or complex inquiries.
• Multi‑Tasking Excellence: Manage multiple software applications simultaneously while maintaining focus on the customer.
• Dealership Coordination: Facilitate communication with dealership contacts when additional support is required.
• Escalation Management: Identify when escalation is necessary, follow established procedures, and maintain ownership of the customer experience.
• Clear Communication: Translate technical information into clear, easy‑to‑understand guidance tailored to each customer’s needs.
• Emotional Intelligence: Demonstrate empathy, patience, and professionalism when dealing with frustrated or anxious customers.
• Customer Experience Enhancement: Continuously seek ways to improve the interaction, ensuring customers feel heard, supported, and confident.
• Accuracy & Attention to Detail: Document all interactions accurately, following established procedures and maintaining data integrity.
• Attendance & Punctuality: Maintain reliable attendance and punctuality to support consistent service delivery.

Essential Qualifications

• Bilingual fluency in Spanish and English (written and spoken).
• Minimum of 1 year of customer service experience, preferably in automotive or technical support.
• Strong communication skills with the ability to build rapport quickly.
• Proficiency with multiple software applications and the ability to learn new systems rapidly.
• Excellent research skills and the ability to find solutions independently.
• Detail‑oriented, organized, and capable of managing multiple priorities simultaneously.
• Ability to remain calm, professional, and solution‑focused under high‑volume conditions.
• Self‑motivated with a strong sense of accountability and ownership.
• Experience working remotely in a structured contact‑center environment.
• Strong time‑management and organizational skills.

Preferred Qualifications

• Experience with automotive warranty or recall processes.
• Knowledge of connected‑vehicle technologies (e.g., infotainment, telematics, navigation).
• Previous exposure to dealership support or automotive sales environments.
• Familiarity with CRM and ticketing systems.
• Experience in a bilingual or multicultural customer‑service setting.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Problem‑Solving: Analytical thinking and a proactive approach to identifying solutions.
• Technical Aptitude: Comfort with technology and a willingness to learn new tools.
• Emotional Intelligence: Ability to read customer emotions and respond with empathy.
• Collaboration: Team player who knows when to seek help or elevate issues.
• Adaptability: Flexibility to adjust to changing priorities and evolving processes.
• Continuous Learning: Eagerness to stay updated on automotive trends and product knowledge.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Service Specialist, you’ll have access to:

• Structured onboarding and ongoing training modules covering automotive fundamentals, warranty processes, and connected‑vehicle technology.
• Mentorship programs pairing you with senior agents and managers for guidance and career advice.
• Regular performance reviews and coaching sessions to help you refine skills and set growth goals.
• Clear career pathways to roles such as Senior Support Specialist, Team Lead, or Technical Support Manager.
• Opportunities to cross‑train in related areas like sales support, quality assurance, or product development.
• Access to industry conferences, webinars, and certifications that enhance your expertise.

Work Environment & Company Culture

Working remotely for brighthush means you’ll enjoy:

• A flexible schedule that respects work‑life balance.
• A collaborative virtual team that values open communication and mutual support.
• A culture that celebrates diversity, inclusion, and the unique perspectives each team member brings.
• Regular virtual team‑building events, knowledge‑sharing sessions, and recognition programs.
• Access to digital wellness resources, including mental health support and ergonomic guidance.

Compensation & Benefits

We offer a competitive compensation package designed to reward your expertise and dedication:

• Base Pay: $16 per hour (includes a $1 bilingual Spanish premium).
• Performance Incentives: Earn additional bonuses based on quality, customer satisfaction, and call metrics.
• Health & Wellness: Comprehensive medical, dental, and vision insurance options.
• Paid Training: Full coverage of all training materials and sessions.
• Referral Program: Earn ongoing bonuses for successful employee referrals.
• Professional Development: Budget for certifications, courses, and conferences.
• Remote Work Support: Stipend for home‑office equipment and high‑speed internet.
• Paid Time Off: Generous vacation, sick leave, and holidays.
• Retirement Plan: 401(k) with company match.

How to Apply

Ready to join a team that values your voice, your expertise, and your growth? Click the link below to submit your application and start your journey with brighthush:

Apply to this job

Why You’ll Love Working at brighthush

Every call you take, every question you answer, and every solution you provide has a direct impact on the lives of drivers and dealership partners worldwide. At brighthush, you’ll:

• Be part of a mission‑driven organization that prioritizes customer delight.
• Work alongside passionate professionals who are eager to share knowledge.
• Enjoy a supportive remote environment that values your well‑being.
• Advance your career through clear pathways and continuous learning.
• Feel proud knowing that your work contributes to safer, happier roads.

We’re excited to meet someone who shares our commitment to excellence, empathy, and innovation. If you’re ready to make a difference, apply today and help us create extraordinary automotive customer experiences.