Seasoned Bilingual Spanish Customer Experience Specialist – Remote Full‑Time, Competitive Compensation, Rapid Career Growth, Comprehensive Benefits – Join brighthush

About brighthush

brighthush stands at the cutting edge of entertainment and technology, delivering next‑generation streaming, satellite, and mobile solutions to millions of households across the United States. Our mission is simple yet powerful: empower every customer with seamless access to the content they love while fostering a culture of curiosity, collaboration, and continuous improvement. As a remote‑first organization, we give our teams the flexibility to work from anywhere, supported by state‑of‑the‑art technology and a steadfast commitment to work‑life balance.

Why brighthush is the Place to Grow Your Career

At brighthush, we believe that exceptional customer service is the cornerstone of our success. We’re looking for passionate, bilingual professionals who thrive in fast‑paced environments and are eager to help customers unlock the full value of our products and services. If you’re ready to grow your career, earn competitive pay, and enjoy a rich benefits package, you’ll find a home here.

What Makes This Role Stand Out

• High hourly rate with a language differential bonus for evening and weekend shifts.
• Full‑time, work‑from‑home position with company‑provided equipment and a dedicated home‑office stipend.
• Clear path to promotion within the first year, with structured mentorship and leadership development.
• Comprehensive benefits: medical, dental, vision, life insurance, HSA, 401(k) match, employee stock purchase, tuition reimbursement, and more.
• Exclusive perks: complimentary brighthush TV subscription, discounted streaming services, and mobile plans.

Key Responsibilities

As a Bilingual Spanish Customer Experience Specialist, you will be the frontline resource for customers seeking assistance with billing, programming, and technical troubleshooting. Your primary goal is to ensure every interaction ends with a satisfied customer who feels confident using brighthush’s services.

• Handle a high volume of inbound and outbound calls, providing timely, accurate, and courteous support.
• Diagnose and resolve technical issues related to satellite, streaming, and mobile products.
• Educate customers on product features, upgrades, and promotional offers to maximize their experience.
• Document all interactions in our CRM system, ensuring data integrity and compliance with company policies.
• Collaborate with cross‑functional teams (Billing, Technical Support, Product) to resolve complex issues.
• Participate in ongoing training and knowledge‑sharing sessions to stay current on product updates.
• Maintain a professional, positive demeanor even during challenging conversations.
• Adhere to quality standards and performance metrics, including average handle time, first‑contact resolution, and customer satisfaction scores.

What You’ll Bring

We’re looking for individuals who combine technical aptitude with a genuine passion for customer service. Below are the essential and preferred qualifications that will help you succeed in this role.

Essential Qualifications

• High school diploma or GED.
• Minimum six months of customer service or technical support experience.
• Fluency in both English and Spanish (written and spoken).
• Reliable internet connection with a minimum of 25 Mbps download and 2 Mbps upload.
• Smartphone or device with active data network for video meetings.
• Strong communication skills and the ability to remain focused on the phone throughout the shift.
• Willingness to work flexible shifts, including evenings, weekends, and holidays.
• Valid driver’s license and clean driving record (if required for occasional travel).
• Pre‑employment screening, including background check and drug test.

Preferred Qualifications

• Experience with satellite or streaming technology.
• Knowledge of billing systems and payment processing.
• Previous remote work experience in a call center environment.
• Technical certifications (e.g., CompTIA A+, Network+).
• Experience troubleshooting hardware and software issues.
• Strong problem‑solving skills and a proactive mindset.

Skills & Competencies

Success in this role requires a blend of technical knowledge, interpersonal skills, and a customer‑centric mindset. The following competencies are essential:

• Customer Service Excellence: Ability to empathize, listen actively, and resolve issues with a positive attitude.
• Technical Troubleshooting: Strong analytical skills to diagnose and fix hardware and software problems.
• Multitasking: Manage multiple calls and tasks simultaneously while maintaining accuracy.
• Communication: Clear, concise, and professional communication in both English and Spanish.
• Reliability & Dependability: Consistently meet or exceed performance metrics.
• Continuous Learning: Eagerness to stay updated on product changes and industry trends.
• Integrity & Ethics: Adherence to company policies and confidentiality standards.

Compensation & Benefits

We value the expertise and dedication of our team members. Here’s what you can expect:

• Base Pay: $15.00 per hour.
• Language Differential Bonus: $0.50 per hour for shifts after 6 PM and on weekends.
• Full‑Time Hours: 40 hours per week.
• Paid Training: Comprehensive onboarding and ongoing skill development.
• Health & Wellness: Medical, dental, vision, and life insurance packages.
• Financial Security: HSA, 401(k) with company match, and Employee Stock Purchase Program.
• Tuition Reimbursement: Support for continuing education and certifications.
• Exclusive Perks: Complimentary brighthush TV subscription ($114.99/month value), discounted streaming services, and mobile plans.
• Work‑From‑Home Equipment: Company‑provided PC tower, monitors, headset, keyboard, mouse, webcam, and Ethernet cable.
• Home Office Support: Guidance on setting up a dedicated workspace and reliable internet connection.

Work Environment & Culture

At brighthush, we foster a collaborative, inclusive, and innovative culture. Our remote teams enjoy:

• Flexible scheduling to accommodate personal commitments.
• Regular virtual team meetings and social events.
• Access to cutting‑edge technology and tools.
• Open communication channels with leadership.
• Recognition programs that celebrate achievements.
• Commitment to diversity, equity, and inclusion.

Career Growth & Development

We believe in nurturing talent and providing clear pathways for advancement. As a Customer Experience Specialist, you’ll have the opportunity to:

• Progress to senior support roles or team lead positions within the first year.
• Transition into technical engineering, product management, or sales roles.
• Participate in leadership development programs.
• Earn certifications and attend industry conferences at no cost.
• Take advantage of mentorship programs and peer learning groups.

How to Apply

Ready to take the next step in your career? Submit your application through our careers portal. Please include a resume and a brief cover letter highlighting your bilingual experience and customer service achievements.

Application Checklist

• Updated resume (English and Spanish versions if available).
• Cover letter (optional but encouraged).
• Proof of eligibility to work in the United States.
• Availability for flexible shifts.

We review applications on a rolling basis and will contact qualified candidates for an interview. If you have any questions about the role or the application process, feel free to reach out to our recruiting team at [email protected].

Join brighthush Today

Become part of a forward‑thinking organization that values your skills, supports your growth, and rewards your dedication. If you’re a bilingual Spanish speaker with a passion for customer service and a knack for technical troubleshooting, we want to hear from you. Apply now and help us deliver unforgettable experiences to customers across the country.