Seasoned Bilingual Spanish Customer Service Associate – Remote, U.S. – Champion Healthcare Customer Experience Excellence at brighthush

Welcome to brighthush – Where Customer Experience Meets Innovation

At brighthush, we are redefining the way brands connect with their customers. With a global footprint that spans more than 150,000 associates and 800+ digital‑first brands, we fuse cutting‑edge technology, data‑driven insights, and a human touch to create unforgettable interactions. Our mission is simple: turn every customer touchpoint into a moment of delight that fuels loyalty, advocacy, and growth.

As a Bilingual Spanish Customer Service Associate, you will be the voice that brings our healthcare partners’ vision to life. Whether you’re answering a patient’s urgent question or guiding a provider through a billing nuance, your role will directly influence the health outcomes and satisfaction of millions. Join us from anywhere in the United States and experience the freedom of a flexible, remote schedule while being part of a high‑energy, collaborative team that thrives on continuous learning and shared success.

Why This Role Is a Game‑Changer

In the fast‑paced world of healthcare, clear communication can mean the difference between a smooth recovery and a frustrating experience. As a bilingual advocate, you will:

• Serve as the first point of contact for Spanish‑speaking customers, ensuring every interaction reflects brighthush’s commitment to empathy and excellence.
• Leverage advanced CRM tools and knowledge bases to diagnose and resolve issues quickly and accurately.
• Advocate for product features and updates, turning every conversation into an opportunity to build trust.
• Maintain data integrity and comply with industry regulations, safeguarding sensitive information.
• Contribute to process improvements that enhance efficiency and customer satisfaction.

Key Responsibilities

• Multichannel Support: Handle inbound calls, live chat, and email inquiries from Spanish‑speaking customers, ensuring timely and accurate responses.
• Problem Resolution: Diagnose and troubleshoot issues related to healthcare products, services, and billing, using brighthush’s state‑of‑the‑art CRM and knowledge base.
• Product & Service Advocacy: Communicate product features, benefits, and updates to customers, fostering trust and satisfaction.
• Data Accuracy: Log all interactions, update customer records, and maintain data integrity in compliance with industry regulations.
• Performance Metrics: Meet or exceed key performance indicators (KPIs) such as average handle time, first‑contact resolution, and customer satisfaction scores.
• Continuous Improvement: Participate in quality assurance reviews, share feedback, and contribute to process enhancements.
• Team Collaboration: Work independently or as part of a cross‑functional team to achieve shared goals and support peak‑time demand.

Essential Qualifications

• Minimum 18 years of age.
• High school diploma or GED equivalent.
• Fluent in both Spanish and English (written and spoken).
• Excellent listening and communication skills.
• Strong multitasking ability and proficiency navigating multiple screens.
• Comfortable using technology and learning new systems quickly.
• Valid criminal background check clearance.

Preferred Qualifications (We’ll Love to See These)

• Prior experience in customer service, call center, or healthcare support.
• Knowledge of healthcare terminology, insurance processes, or medical billing.
• Experience with CRM platforms (e.g., Salesforce, Zendesk).
• Demonstrated ability to meet or exceed performance metrics.
• Experience working in a remote or virtual team environment.

Skills & Competencies

• Communication: Clear, concise, and empathetic communication in both languages.
• Problem‑Solving: Analytical mindset to diagnose issues and propose effective solutions.
• Tech Savvy: Comfortable with multiple software applications, data entry, and troubleshooting.
• Time Management: Ability to prioritize tasks and manage time efficiently.
• Adaptability: Thrive in a fast‑paced, evolving environment.
• Team Player: Collaborative spirit with a willingness to support peers.

Home Office Setup Requirements

• Hardwired internet connection with a minimum download speed of 25 Mbps and upload speed of 10 Mbps.
• Quiet, distraction‑free workspace with webcam capability for training and live sessions.
• Reliable computer or laptop meeting brighthush’s technical specifications.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Bilingual Spanish Customer Service Associate, you’ll receive:

• Comprehensive onboarding and 100 % paid training covering product knowledge, CX best practices, and regulatory compliance.
• Ongoing skill development through e‑learning modules, virtual workshops, and mentorship programs.
• Clear career pathways: from Associate to Senior Associate, Team Lead, or specialized roles in healthcare analytics, quality assurance, and operations.
• Access to industry certifications (e.g., Certified Customer Experience Professional) and tuition reimbursement for relevant courses.
• Regular performance reviews with actionable feedback and growth plans.

Work Environment & Culture

brighthush champions a culture of inclusion, respect, and innovation. Our remote workforce enjoys:

• Flexible scheduling that accommodates personal commitments and promotes work‑life balance.
• Regular virtual team events, wellness challenges, and community service initiatives.
• Transparent communication from leadership and a flat hierarchy that encourages idea sharing.
• Recognition programs that celebrate achievements, milestones, and customer success stories.

Compensation, Perks, and Benefits

We offer a competitive compensation package designed to reward your expertise and dedication:

• Hourly rate of $17 / hour, with potential for overtime and performance bonuses.
• Full benefits package including 401(k) matching, health, dental, and vision insurance, and disability coverage.
• Paid time off (PTO), holidays, and a generous employee assistance program (EAP) for mental health support.
• Equipment stipend and provision of necessary hardware (laptop, headset, webcam) to ensure a productive home office.
• Paid training and continuous learning opportunities to advance your career.
• Employee referral bonuses and recognition awards.

Our Commitment to Diversity & Inclusion

brighthush is dedicated to creating a workforce that reflects the communities we serve. We celebrate diversity in all its forms and provide equal opportunities for growth, advancement, and recognition. Our policies prohibit discrimination on any protected basis, ensuring a safe and welcoming environment for all associates.

Ready to Make an Impact?

If you are passionate about delivering exceptional customer experiences, fluent in Spanish and English, and eager to grow within a global CX leader, we want to hear from you. Join brighthush and help shape the future of healthcare customer service—one conversation at a time.

How to Apply

Ready to take the next step? Click the button below to submit your application and start your journey with brighthush. We look forward to learning how your skills and passion align with our mission.

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Frequently Asked Questions

• What is the work schedule like? You will have the flexibility to choose your own hours within core availability windows, ensuring you can balance personal commitments while meeting team needs.
• Do I need a dedicated workspace? Yes, a quiet, distraction‑free area with a webcam is required for training and live sessions.
• What training will I receive? You will receive 100 % paid onboarding, product training, and ongoing e‑learning modules to keep you at the forefront of CX best practices.
• Can I advance within brighthush? Absolutely. We provide clear career pathways and support for professional development.