Seasoned Bilingual Spanish Customer Service Representative – Remote, Full‑Time, 24/7 Crisis Response – Join brighthush’s Mission‑Driven Team Across TX, SC, NC, FL, GA, VA, PA, UT, MI

About brighthush and the Opportunity

brighthush is a pioneering nonprofit that transforms the way people in crisis find safe, immediate shelter and essential resources. By leveraging technology, data, and a compassionate network of partners, we connect families and individuals to emergency housing, food assistance, and emotional support—all from the comfort of their own homes. Our mission is simple yet powerful: every person deserves a safe place to call home, especially during times of crisis.

We are looking for a Seasoned Bilingual Spanish Customer Service Representative who can serve as the frontline voice for those seeking help. If you thrive in a fast‑paced, high‑impact environment, are fluent in both Spanish and English, and have a genuine desire to make a tangible difference, we invite you to join our dedicated remote team.

Key Responsibilities

• 24/7 Customer Support: Handle inbound and outbound calls, emails, and chat inquiries from Spanish‑speaking individuals seeking emergency shelter and related services.
• Accurate Information Delivery: Provide clear, concise, and culturally sensitive guidance on shelter availability, eligibility criteria, and next steps.
• Multi‑System Navigation: Log interactions, update case notes, and manage referrals across our integrated CRM, scheduling, and resource databases.
• Data Quality Assurance: Maintain high data integrity by double‑checking entries, verifying contact details, and ensuring compliance with privacy regulations.
• Continuous Process Improvement: Participate in regular team huddles, share best practices, and contribute to the refinement of support workflows.
• Team Collaboration: Work closely with shelter partners, social workers, and internal stakeholders to resolve complex cases and ensure seamless service delivery.

Essential Qualifications

• Bilingual Proficiency: Native or near‑native fluency in Spanish and English, both written and spoken.
• Customer Service Experience: Minimum of 1 year in a call center, help desk, or similar role, preferably with a focus on crisis or social services.
• Remote Work Competence: Demonstrated ability to work independently, manage time effectively, and maintain high productivity from a home office.
• Technical Savvy: Comfortable navigating multiple software applications simultaneously; experience with Windows 11, dual‑monitor setups, and CRM systems is a plus.
• Reliability: 100% attendance required for orientation and training; no exceptions. Must be available for all scheduled shifts, including weekends and holidays.
• Equipment & Connectivity: Own a Windows 11 PC with dual monitors, Intel i5/i7/i9 or AMD Ryzen 5/7/9 processor, at least 16 GB RAM, wired Ethernet connection, and minimum internet speeds of 20 Mbps download, 10 Mbps upload, and ping ≤ 20 ms.

Preferred Qualifications

• Experience in emergency response, social services, or non‑profit sectors.
• Knowledge of local shelter networks and community resources in the specified states.
• Certification in Customer Experience Management or related fields.
• Prior exposure to bilingual call center metrics such as average handling time, first‑contact resolution, and customer satisfaction scores.

Core Skills & Competencies

• Empathy & Compassion: Ability to listen actively and respond with genuine care.
• Communication: Clear articulation, active listening, and concise written communication.
• Problem‑solving under pressure with a solution‑oriented mindset.
• Adaptability to evolving protocols, technology updates, and shifting client needs.
• Team player who thrives in a collaborative, mission‑driven culture.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Remote Bilingual Spanish Customer Service Representative, you will receive:

• Comprehensive onboarding and ongoing training modules covering crisis communication, cultural competency, and system proficiency.
• Access to a mentorship program pairing you with senior agents and program managers.
• Opportunities to advance into supervisory, training, or program coordination roles based on performance and interest.
• Regular skill‑building workshops, including language enrichment, conflict resolution, and data analytics.

Work Environment & Company Culture

Our remote‑first culture means you can work from anywhere within the designated states—TX, SC, NC, FL, GA, VA, PA, UT, MI—while enjoying the flexibility of a structured schedule. At brighthush, we celebrate diversity, foster inclusion, and prioritize mental well‑being. You’ll be part of a supportive community that values transparency, continuous improvement, and the shared goal of saving lives.

Compensation, Perks, and Benefits

• Competitive Pay: $15.00 per hour for bilingual Spanish speakers, with potential for overtime and shift differentials.
• Health, dental, and vision coverage (eligible after 30 days of employment).
• Paid time off (vacation, sick leave, and personal days) accrued monthly.
• Employee assistance program for counseling and support.
• Professional development stipend for relevant certifications and courses.
• Flexible work schedule with the possibility of rotating shifts to accommodate personal commitments.

How to Apply – Fast Track Process

We’re looking for candidates who can hit the ground running. To streamline the hiring process, please submit the following:

• A screenshot of your Windows 11 desktop.
• A screenshot of your internet speed test from speedtest.net (download ≥ 20 Mbps, upload ≥ 10 Mbps, ping ≤ 20 ms).
• Confirmation that you meet all equipment and availability requirements.
• A screenshot showing at least 16 GB of RAM on your system.
• A screenshot proving you are hard‑wired to an Ethernet cable (no Wi‑Fi).

All submissions will be verified during the interview. Please ensure your camera is on and your screen is ready to share from the computer you intend to use for the role.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a job—you're becoming a vital lifeline for people in crisis. You’ll enjoy:

• Immediate impact on community safety and well‑being.
• Clear career progression pathways within a mission‑driven organization.
• A supportive, inclusive culture that values your voice and growth.
• Flexibility to balance professional responsibilities with personal life.

Ready to Make a Difference?

If you are a bilingual Spanish‑English professional with a passion for service, ready to work remotely, and eager to help those in need, we encourage you to apply today. Spots are limited and filled on a first‑come, first‑served basis—don’t miss your chance to join brighthush’s dedicated team of compassionate advocates.