Seasoned Bilingual Spanish Customer Support Specialist – Remote Texas – Champion Customer Experience, Drive Satisfaction, Foster Community Engagement, Lead Innovative Support Solutions, and Excel in Multilingual Service at brighthush

Welcome to brighthush – Where Every Conversation Shapes Tomorrow

At brighthush, we’re more than a customer‑support platform; we’re a catalyst for connection, trust, and transformation. With a footprint that spans more than 30 countries, we empower Fortune 500 brands, municipalities, and non‑profits to deliver seamless, personalized support across voice, chat, email, and social media. Our mission is simple yet powerful: turn ordinary interactions into memorable experiences that build loyalty, boost retention, and drive revenue growth.

Why brighthush is the Ideal Place to Grow Your Career

• Impactful Work: Your voice will help residents navigate essential city services, resolve issues, and feel heard.
• Remote Flexibility: Work from the comfort of your home in Texas while staying connected to a vibrant, supportive team.
• Career Development: We invest in your professional journey through paid training, mentorship, and clear career pathways.
• Competitive Compensation: Earn a competitive hourly rate that increases after training, plus comprehensive benefits from day one.
• Diverse & Inclusive Culture: We celebrate diverse perspectives and foster an environment where every voice is valued.
• Innovation‑Driven Environment: Be part of a company that continuously pushes the boundaries of customer experience technology.
• Global Reach, Local Impact: While you’ll be working remotely, your contributions directly improve the lives of residents across Texas.

About the Role

As a Bilingual Spanish Customer Support Specialist at brighthush, you will be the frontline advocate for residents, ensuring each interaction is handled with empathy, accuracy, and professionalism. You will serve as the bridge between community members and the city’s services, translating complex procedures into clear, actionable guidance. Your day‑to‑day duties will include:

Key Responsibilities

• Actively listen to callers to fully understand their concerns and build rapport.
• Provide clear, concise information in both Spanish and English about city services, updates, and procedures.
• Create and manage work orders, route requests to the appropriate departments, and document all interactions in our CRM system.
• Handle a wide range of inquiries, from service updates and work orders to general information and resident complaints.
• Maintain a calm, courteous demeanor even in high‑volume or challenging situations.
• Continuously improve call handling skills through training, peer feedback, and quality reviews.
• Adapt to evolving business needs, including new call types, workflows, and technology updates.
• Collaborate with cross‑functional teams to resolve complex issues and improve service delivery.
• Participate in regular performance reviews and set personal development goals.

Essential Qualifications

• High school diploma or GED; Associate’s degree preferred.
• Minimum of 2 years of customer service experience, with at least 1 year in a bilingual role.
• Fluency in Spanish (both written and spoken) and strong command of English.
• Excellent verbal and written communication skills in both languages.
• Proficiency with computers, CRM systems, and Microsoft Office Suite.
• Ability to thrive in a fast‑paced, high‑volume environment while maintaining accuracy.
• Flexible availability, including evenings, weekends, and holidays as required.
• Must reside in Texas and have a reliable, high‑speed internet connection (minimum 15 Mbps download, 5 Mbps upload).
• Dedicated, quiet workspace free from distractions.
• USB‑wired headset with noise‑canceling microphone.

Preferred Qualifications

• Experience in a call center or customer support role for a government or public‑service organization.
• Knowledge of Texas city services or local government processes.
• Previous exposure to ticketing or work‑order systems.
• Certifications in customer service or call‑center operations.
• Experience with data entry and reporting tools.

Core Skills & Competencies

• Empathy & Active Listening: Ability to understand caller emotions and respond with genuine care.
• Problem‑Solving: Quickly diagnose issues and provide effective solutions.
• Multitasking: Manage multiple calls and tasks simultaneously without compromising quality.
• Attention to Detail: Accurately document information and follow procedures.
• Team Collaboration: Work closely with colleagues, supervisors, and cross‑functional teams.
• Adaptability: Adjust to new processes, technologies, and changing priorities.
• Time Management: Prioritize tasks to meet performance metrics and deadlines.
• Tech Savvy: Comfortable learning new software and troubleshooting basic technical issues.
• Customer‑Centric Mindset: Always put the resident’s needs first and strive for excellence.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As you grow in your role, you may explore opportunities such as:

• Senior Customer Support Specialist – leading complex inquiries and mentoring new hires.
• Team Lead – overseeing a group of representatives, managing schedules, and driving performance.
• Quality Assurance Analyst – ensuring service excellence and continuous improvement.
• Process Improvement Specialist – identifying efficiencies and implementing best practices.
• Language Specialist – developing bilingual content and training materials.
• Customer Experience Strategist – shaping the overall support strategy and customer journey.

All career paths are supported by ongoing training, mentorship programs, and access to industry certifications. We encourage continuous learning and provide resources such as online courses, workshops, and conference sponsorships.

Work Environment & Culture

Our remote work model empowers you to design a workspace that suits your lifestyle while staying connected to a collaborative team. We host regular virtual team meetings, knowledge‑sharing sessions, and social events to foster camaraderie and a sense of belonging. Our culture emphasizes:

• Integrity: Transparent communication and ethical decision‑making.
• Collaboration: Cross‑functional teamwork to solve problems and innovate.
• Excellence: Continuous improvement and high performance standards.
• Inclusivity: Celebrating diverse backgrounds and perspectives.
• Well‑being: Resources for mental and physical health, including wellness programs and flexible scheduling.
• Recognition: Regular acknowledgment of outstanding contributions through awards, bonuses, and public shout‑outs.

Compensation & Benefits

• Competitive Pay: $17.00 per hour during training; $17.50 per hour upon successful completion.
• Health & Wellness: Comprehensive medical, dental, and vision coverage starting on day one.
• Paid Time Off: Generous vacation, sick leave, and personal days.
• Retirement Plan: 401(k) with company match.
• Life Insurance: Company‑paid term life insurance.
• Professional Development: Paid training, tuition reimbursement, and certification support.
• Technology Stipend: Reimbursement for home office equipment and internet costs.
• Employee Recognition: Awards, bonuses, and public acknowledgment for outstanding performance.
• Flexible Work Hours: Rotating shifts to accommodate personal commitments.
• Wellness Resources: Access to mental health counseling, fitness memberships, and mindfulness apps.

How to Apply

If you are passionate about delivering exceptional customer experiences, thrive in a bilingual environment, and want to grow with a forward‑thinking organization, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you would be a great fit for brighthush.

brighthush is an Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, or any other protected status.

Join brighthush and help us transform customer interactions into memorable, positive experiences for residents across Texas.