Seasoned Bilingual Spanish/English Customer Service Specialist – Remote Full‑Time Healthcare Claims & Benefits Support – High Impact, High Growth Opportunity at brighthush

Welcome to brighthush – Where Care Meets Innovation

brighthush is a trailblazer in the healthcare administration arena, redefining how individuals and organizations experience benefits management. From our origins in the bustling heart of Manhattan to a nationwide presence that spans every corner of the United States, we have built a reputation for delivering world‑class claims processing and employee benefits solutions. Our mission is simple yet powerful: empower people to navigate their benefits with confidence while providing partners with unmatched service quality and operational excellence.

As a remote‑first company, brighthush blends cutting‑edge technology with a people‑centric culture. Every interaction—whether it’s a member filing a claim, a manager clarifying a benefit detail, or a team member resolving a complex issue—has a direct impact on the well‑being of thousands of employees and their families. We thrive on collaboration, continuous learning, and innovation, and we invite you to become part of this dynamic journey.

About the Healthcare Benefits Landscape

The modern workforce demands flexibility, transparency, and accessibility when it comes to health and wellness. Employers are increasingly turning to partners like brighthush to streamline benefits administration, reduce administrative burden, and enhance employee satisfaction. In this fast‑evolving environment, the role of a bilingual customer service specialist is more critical than ever. You will be the frontline ambassador, ensuring that every member receives timely, accurate, and compassionate support.

Why brighthush is the Ideal Place for Your Next Career Move

• Competitive Compensation: Earn a base rate of $14.00 per hour, with opportunities for overtime, performance bonuses, and annual salary reviews.
• Comprehensive Benefits Package: Medical, dental, vision, mental health, and pharmacy coverage designed to support you and your loved ones.
• Remote Flexibility: Work from anywhere in Florida (or any U.S. state that meets local regulations) with a fully equipped home‑office stipend and flexible scheduling.
• Career Growth & Development: Structured learning paths, mentorship programs, and clear internal promotion pipelines that reward initiative and excellence.
• Inclusive & Supportive Culture: A diverse environment that values work‑life balance, personal well‑being, and the unique perspectives each team member brings.
• Impactful Work: Your role directly improves the lives of employees and strengthens our partners’ relationships, giving you a sense of purpose every day.

Position Overview

As a Bilingual Spanish/English Customer Service Specialist at brighthush, you will serve as the first line of support for our clients’ employees. Your responsibilities will span inbound and outbound calls, claim assistance, benefit enrollment guidance, and data accuracy across multiple systems. Your fluency in both Spanish and English, combined with a passion for customer service, will help us deliver the high‑quality experience our partners expect.

Key Responsibilities (Expanded)

• Provide comprehensive assistance to callers regarding employer benefit programs, including health, dental, vision, and supplemental plans.
• Guide members through claim filing, direct deposit setup, and new vendor card issuance.
• Update and maintain member demographic information in internal CRM and external partner systems.
• Capture and advise on plan elections, ensuring employees understand and maximize their benefits.
• Conduct provider searches, enroll dependents, and coordinate seamless benefits experiences.
• Act as a liaison for escalated issues, collaborating with Account Managers to resolve complex inquiries.
• Manage a high volume of calls while employing de‑escalation techniques and striving for first‑call resolution.
• Maintain detailed call logs and documentation to ensure thorough follow‑up and timely resolution.
• Participate in outreach campaigns, building strong relationships with clients and their employees.
• Collaborate with a team of Account Specialists and Managers to monitor and resolve pending eligibility issues.
• Continuously monitor industry trends, regulatory changes, and best practices to provide up‑to‑date information to members.
• Assist in the creation and refinement of knowledge base articles and training materials.

Essential Qualifications (Expanded)

• Fluency in both Spanish and English (spoken and written).
• Minimum of 1 year of customer service experience, preferably in a call‑center environment.
• Strong communication skills with the ability to convey complex information clearly and empathetically.
• Basic understanding of employee benefits, insurance terminology, and related products/services.
• Proficiency with computer systems, including CRM platforms, Microsoft Office Suite, and the ability to learn new software quickly.
• Experience using standard office equipment (fax, copier, postage machines).
• Ability to manage a high volume of calls, especially during peak periods, while maintaining a positive and professional demeanor.
• Team player who thrives in a collaborative environment but can also work independently.
• Strong problem‑solving skills and a proactive approach to identifying and resolving issues.
• Commitment to maintaining confidentiality and adhering to data privacy regulations.

Preferred Qualifications (Expanded)

• Experience in the healthcare industry, particularly in claims administration or benefits support.
• Knowledge of healthcare regulations (HIPAA, ACA) and compliance standards.
• Previous exposure to benefit enrollment platforms or vendor management systems.
• Experience with call‑center metrics and performance dashboards.
• Certifications in customer service or healthcare administration.
• Experience with multilingual support tools and translation services.

Core Skills & Competencies (Expanded)

• Exceptional verbal and written communication in Spanish and English.
• Active listening and problem‑solving abilities.
• Time management and organizational skills.
• Technical proficiency with CRM, ticketing, and reporting tools.
• Adaptability to changing processes and technologies.
• Strong customer‑centric mindset and empathy.
• Team collaboration and cross‑functional coordination.
• Attention to detail and commitment to data accuracy.
• Resilience under pressure and ability to maintain composure during high‑volume periods.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Customer Service Specialist, you will have access to:

• On‑boarding training modules covering healthcare claims, benefits, and compliance.
• Monthly skill‑building workshops on communication, conflict resolution, and technology tools.
• Mentorship programs pairing you with senior Account Specialists and Directors.
• Internal career ladder that includes roles such as Senior Customer Support Specialist, Team Lead, and Account Manager.
• Annual performance reviews with clear metrics and growth plans.
• Opportunities to cross‑train in related departments (e.g., Claims Processing, Vendor Relations).
• Access to industry conferences, webinars, and certification courses.
• Recognition programs that celebrate milestones, achievements, and innovative ideas.

Work Environment & Culture at brighthush

Our remote‑first culture means you can work from the comfort of your home while staying connected to a vibrant, collaborative team. We prioritize:

• Regular virtual team huddles and knowledge‑sharing sessions.
• Transparent communication channels—Slack, Teams, and weekly all‑hands meetings.
• Inclusive policies that celebrate diversity and promote equity.
• Well‑being initiatives, including mental health resources, virtual fitness classes, and flexible scheduling.
• Recognition programs that celebrate milestones, achievements, and innovative ideas.
• Community outreach and volunteer opportunities that allow you to give back to the communities we serve.
• Annual virtual retreats that foster team bonding and personal development.

Compensation & Benefits (Expanded)

In addition to a competitive hourly rate, brighthush offers:

• Health, dental, and vision insurance plans with employer contributions.
• Mental health coverage, including counseling and therapy services.
• Pharmacy benefits and prescription coverage.
• Paid time off (vacation, sick leave, personal days) with accrual based on tenure.
• Retirement savings plan (401(k) with company match).
• Home‑office stipend to ensure you have the tools you need.
• Employee assistance program (EAP) for personal and professional support.
• Access to a digital wellness platform with guided meditation, stress‑management tools, and health tracking.
• Annual wellness stipend for gym memberships, fitness classes, or health‑related purchases.

How to Apply (Expanded)

If you are a bilingual Spanish/English speaker with a passion for customer service and a desire to make a real difference in people’s lives, we want to hear from you. Submit your resume and a brief cover letter outlining your experience and why you’re excited about this role at brighthush. We look forward to welcoming you to our team and supporting your growth as a valued member of our remote workforce.

Join brighthush today and become part of a company that values your expertise, supports your well‑being, and empowers you to help others thrive.