Seasoned Bilingual Spanish‑English Remote Customer Experience Specialist – National Service Representative (US) – Champion CX Excellence & Customer Delight Leader at brighthush

About brighthush – A Global Trailblazer in Customer Experience Innovation

brighthush is more than a customer‑service provider; it is a worldwide movement that redefines how brands connect with their audiences. With a presence in over nine countries and a vibrant workforce of more than 18,000 professionals, we empower our clients to stay ahead of the curve by delivering world‑class service that turns ordinary interactions into unforgettable moments. Our mission is simple: every touchpoint is an opportunity to create delight. Whether you’re a seasoned veteran or just starting out, you’ll find a culture that celebrates curiosity, fosters growth, and rewards excellence.

Why brighthush is the Ideal Launchpad for Your Career

Exceptional customer experience is the engine of business success, and at brighthush we build a culture that thrives on innovation, collaboration, and a relentless pursuit of quality. Our remote‑first model gives you the flexibility to work from anywhere while staying connected to a global community of passionate teammates. We invest in your growth, celebrate your uniqueness, and provide the tools you need to thrive both personally and professionally.

Role Overview – Your Impact as a National Service Representative

As a Seasoned Bilingual Spanish‑English Remote Customer Experience Specialist, you will be the frontline ambassador for our clients’ brands, ensuring that every interaction leaves a lasting, positive impression. You’ll handle inbound and outbound calls, emails, and chat inquiries, using your language skills and emotional intelligence to resolve issues, provide guidance, and create moments of delight for customers across the United States.

Key Responsibilities

• Multi‑Channel Communication: Engage customers through phone, email, and chat, maintaining a professional and friendly tone at all times.
• Active Listening & Needs Assessment: Identify customer needs by asking thoughtful follow‑up questions and demonstrating empathy.
• Knowledge‑Based Problem Solving: Utilize our comprehensive knowledge base and CRM tools to research solutions and provide accurate, timely responses.
• Documentation & Data Integrity: Record all interactions, outcomes, and relevant notes in the designated system to ensure continuity and compliance.
• Creating a “WOW” Experience: Deliver exceptional service by taking ownership of each case, resolving issues swiftly, and exceeding customer expectations.
• Performance Coaching: Participate in regular 1:1 coaching sessions with your supervisor to refine skills and meet key performance indicators.
• Continuous Improvement: Provide feedback on processes, suggest enhancements, and stay updated on product knowledge and industry trends.
• Team Collaboration: Share best practices, support peers, and contribute to a positive team culture.
• Compliance & Quality Assurance: Adhere to all company policies, data privacy regulations, and quality standards.

Essential Qualifications

• Minimum age of 18 years.
• High School Diploma or equivalent.
• At least 6 months of customer service experience, preferably in a bilingual (Spanish/English) environment.
• Strong communication skills in both Spanish and English, with a clear, professional speaking style.
• Proficiency with computer systems, multiple monitors, and standard office software.
• Familiarity with Android and iOS mobile applications.
• Results‑oriented mindset, comfortable providing recommendations and solutions to customers.
• Demonstrated ability to work independently, manage time effectively, and maintain high levels of accuracy.
• Excellent written and verbal communication skills in both languages.
• Basic understanding of CRM and ticketing systems.

Preferred Qualifications

• Experience in a call center or remote customer support role.
• Knowledge of CRM platforms such as brighthush or similar.
• Previous exposure to coaching or mentorship roles.
• Understanding of compliance and data privacy regulations.
• Experience with quality assurance metrics and reporting.
• Knowledge of the retail, e‑commerce, or technology sectors.

Core Competencies & Skills

• Emotional Intelligence: Ability to read customer cues and respond with empathy.
• Problem‑Solving: Quick analytical thinking to diagnose and resolve issues.
• Adaptability: Comfortable navigating changing priorities and new technologies.
• Team Collaboration: Willingness to share insights and support colleagues.
• Time Management: Efficiently handle multiple tasks while meeting service level agreements.
• Attention to Detail: Accurate data entry and documentation.
• Customer‑Centric Mindset: Passion for delivering outstanding service.
• Digital Literacy: Comfortable using various digital tools and platforms.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in our people. As a Customer Service Representative, you’ll have access to:

• Structured onboarding and ongoing training programs that cover product knowledge, soft skills, and industry best practices.
• Mentorship from experienced leaders who guide you through career pathways.
• Internal mobility options, including roles in quality assurance, training, operations, and even product management.
• Tuition reimbursement for relevant courses and certifications.
• Regular performance reviews that align your goals with organizational objectives.
• Access to a library of e‑learning modules, webinars, and industry conferences.
• Opportunities to lead projects, pilot new initiatives, and influence company strategy.

Work Environment & Culture

brighthush fosters a culture that values diversity, inclusion, and work‑life balance. As a remote employee, you’ll enjoy:

• Flexible scheduling options to accommodate personal commitments.
• A supportive virtual community with weekly team huddles, virtual coffee breaks, and social events.
• Access to an employee assistance program for mental health and well‑being.
• Opportunities to build lasting relationships with colleagues across the globe.
• Regular virtual town halls where leadership shares vision, progress, and celebrates wins.
• Recognition programs that highlight outstanding contributions and celebrate milestones.
• A culture of transparency, open communication, and continuous feedback.

Compensation & Benefits

While specific figures may vary based on experience, the base hourly rate ranges from $12 to $16, with overtime opportunities available. In addition to competitive pay, brighthush offers:

• Best‑in‑class medical, dental, and vision coverage.
• Health and wellness incentives, including gym memberships and wellness stipends.
• Employee referral bonuses for bringing top talent into the organization.
• Generous paid time off and holiday schedule.
• Retirement savings plan with company match.
• Continuous learning stipend for professional development.
• Flexible work‑from‑home stipend to support home office setup.
• Annual performance‑based bonuses tied to individual and team metrics.

What Makes a Great Customer Service Representative at brighthush?

We’re looking for individuals who are:

• Compassionate and genuinely interested in helping others.
• Energetic, enthusiastic, and ready to bring positivity to every interaction.
• Bold and confident, unafraid to take ownership of challenges.
• Committed to excellence, always striving to exceed expectations.
• Curious, eager to learn, and adaptable to new tools and processes.
• Team players who celebrate collective success.
• Proactive problem‑solvers who anticipate customer needs.

How to Apply

If you’re ready to join a forward‑thinking organization that values your voice and empowers you to grow, we’d love to hear from you. Click the link below to submit your application and start your journey with brighthush today.

Apply Now

brighthush is an Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or any other protected status.