Seasoned Bilingual Spanish‑Speaking Customer Service Champion – Remote Insurance Support & Client Success Specialist at brighthush

About brighthush

brighthush is not just an insurance provider; we are a movement dedicated to empowering small‑business owners across the United States. Operating independently of venture capital and corporate mandates, we focus exclusively on delivering transparent, customer‑centric solutions that help entrepreneurs thrive. Our culture is built on empowerment, relentless execution, and a deep belief that trust fuels growth. As a fast‑growing, mission‑driven company, we are looking for passionate, detail‑oriented professionals to join our team and help shape the future of insurance.

Why Join brighthush?

• Impactful Work – Every interaction you have directly supports the success of small businesses nationwide.
• Remote Flexibility – Work from anywhere while staying connected to a vibrant, collaborative team.
• Career Growth – We invest in your professional development, offering training, mentorship, and clear pathways to advancement.
• Inclusive Culture – Diversity, equity, and belonging are at the core of everything we do. Your voice matters.
• Competitive Compensation & Perks – From hourly pay to comprehensive benefits, we reward your hard work and dedication.

Key Responsibilities

As a Bilingual Spanish‑Speaking Customer Service Champion, you will be the frontline advocate for our Spanish‑speaking clients. Your role will involve:

• Delivering exceptional customer service across phone, email, chat, and other communication channels.
• Communicating clearly and professionally in both English and Spanish, ensuring every client feels heard and supported.
• Documenting all customer interactions accurately and promptly in our CRM system.
• Utilizing troubleshooting steps to resolve inquiries before escalation, and escalating only when necessary.
• Assisting with simple certificate requests and managing the email inbox for Spanish‑speaking customers.
• Self‑managing tasks, taking initiative, and working independently with minimal supervision.
• Adapting quickly to shifting customer needs and channel demands while demonstrating empathy.
• Providing frontline feedback on recurring pain points to improve processes and AI responses.
• Performing additional duties as requested, directed, or assigned by the Communications Manager.

Essential Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of customer service experience.
• Ability to obtain and maintain a Property & Casualty (P&C) insurance license.
• Strong problem‑solving skills with a proactive approach to troubleshooting.
• Excellent written and verbal communication skills in both English and Spanish.
• Proficiency with common customer service software and systems, such as CRM tools.
• Strong time management and multitasking abilities to handle multiple interactions simultaneously.
• Comfortable using AI‑enabled support tools (chatbots, AI knowledge bases, generative AI assistants) to find information and draft responses.
• Willingness to learn and follow company guidelines and best practices.

Preferred Qualifications

• Experience in the insurance industry or a related field.
• Knowledge of insurance products, policies, and terminology.
• Prior experience with remote work and virtual collaboration tools.
• Additional language proficiency beyond Spanish and English.

Skills & Competencies

• Customer‑centric mindset with a passion for problem resolution.
• Adaptability and resilience in a fast‑moving environment.
• Strong analytical and data‑driven decision making.
• Team collaboration and cross‑functional communication.
• Commitment to continuous learning and self‑improvement.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Service Representative, you will:

• Receive comprehensive onboarding and ongoing training in insurance products, customer service best practices, and AI tools.
• Have access to mentorship programs that pair you with experienced leaders in the industry.
• Be eligible for internal promotions to roles such as Senior Customer Support Specialist, Team Lead, or even Product Management.
• Participate in cross‑departmental projects that broaden your skill set and expose you to new business areas.
• Earn certifications, including the P&C insurance license, which can open doors to higher‑level positions.

Work Environment & Company Culture

Our remote‑first culture means you can work from anywhere while staying connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Open communication channels via Slack, Teams, and email.
• A collaborative, supportive environment where ideas are welcomed and celebrated.
• Regular feedback loops and performance reviews that focus on growth.
• Community outreach initiatives and volunteer opportunities that align with our mission to empower small businesses.

Compensation & Benefits

• Hourly Pay – $18/hr during training; $21/hr upon successful completion of licensing and training.
• Health, Dental, and Vision Plans – Comprehensive coverage for you and your family.
• Paid Time Off – 4 weeks of PTO, 10 paid company holidays, and 2 floating holidays.
• 401(k) with Employer Match – Secure your future with a retirement plan that grows with you.
• Personal Assistance Programs – Support for a healthy personal and work life, including mental health resources.
• Additional perks such as flexible work hours, remote work stipend, and professional development budget.

Equal Opportunity Employer

brighthush is proud to be an equal‑opportunity employer. We are committed to providing equal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristic. If you require accommodation during the interview process, please let us know.

Ready to Make an Impact?

If you’re a bilingual Spanish‑speaking professional with a passion for customer service, a knack for problem solving, and a desire to help small businesses succeed, we want to hear from you. Join brighthush and become part of a team that’s not just delivering insurance – we’re building a new paradigm of partnership and empowerment.