Seasoned Bilingual Telemedicine Medical Virtual Assistant & Live Scribe – 30 Hours/Week – Championing Chronic Endocrine Care & Remote Patient Engagement at brighthush

About brighthush

brighthush is redefining endocrine care by marrying cutting‑edge technology with heartfelt empathy. Our mission is to empower patients with chronic endocrine conditions—diabetes, thyroid disorders, metabolic syndromes, and more—to take charge of their health from the comfort of their own homes. By eliminating geographic barriers, we bring world‑class endocrinologists, laboratory services, and supportive resources directly into the patient’s living room, ensuring continuity of care and measurable health outcomes. Our remote‑first culture means every team member, whether a clinician, scribe, or administrative specialist, plays a pivotal role in our shared goal: improving lives through accessible, compassionate care.

Position Overview

We are seeking a highly experienced, bilingual Medical Virtual Assistant and Live Scribe to join our growing endocrinology practice. This part‑time, 30‑hour per week role is fully remote and offers a unique blend of clinical documentation, patient coordination, and administrative support—all while maintaining the highest standards of confidentiality and clinical accuracy. If you thrive in a fast‑paced, collaborative environment and want to make a tangible difference in patients’ lives, brighthush is the place for you.

Key Responsibilities

• Live Scribing: Provide real‑time, accurate documentation during telemedicine visits, capturing diagnoses, treatment plans, and patient questions with precision.
• Chart Preparation: Review and update patient charts before appointments—verifying labs, medications, and relevant history—to ensure providers have a complete, organized record.
• EMR Data Entry: Enter critical clinical information into the EMR, including chief concerns, diagnoses, and medication updates, using brighthush’s cloud‑based system.
• Lab Order Management: Select appropriate lab facilities, attach diagnosis codes, and confirm orders to streamline the testing process.
• Prior Authorization Support: Process referrals, authorizations, and supporting documents, ensuring timely approvals for necessary services.
• Bilingual Communication: Offer Spanish‑English translation during patient interactions, bridging language gaps and enhancing patient experience.
• Patient Coordination: Manage scheduling workflows, confirm appointments, and follow up on lab results or medication refills.
• Phone & Administrative Coverage: Handle an average of 40 calls per day when not scribing, stepping in for backup phone and admin support as needed.
• Team Collaboration: Communicate clearly with providers, nurses, and administrative staff about urgent updates, task status, and workflow changes.
• Compliance & Confidentiality: Uphold HIPAA regulations and maintain meticulous documentation standards at all times.

Essential Qualifications

• Fluent in both English and Spanish (written and spoken).
• Minimum of 6 months of live medical scribe experience in a telemedicine or clinic setting.
• Comfortable handling a high‑volume phone workflow—averaging 40 calls per day when not scribing.
• Strong grasp of medical terminology, charting conventions, and patient coordination protocols.
• Experience with EMR documentation, chart preparation, referrals, and insurance workflows.
• Ability to follow established systems and adapt quickly to clinic‑specific processes.
• Exceptional attention to detail and organizational skills, with the capacity to juggle multiple tasks simultaneously.
• Professional, dependable, and responsive demeanor during work hours.

Preferred Experience

• Background in medical virtual assistance, medical scribing, or healthcare administrative support.
• Familiarity with brighthush or other cloud‑based EMR platforms.
• Prior experience with live scribing, lab order entry, diagnosis coding, and clinical documentation support.
• Experience communicating with patients and internal teams in a bilingual setting.
• Exposure to endocrinology or other specialty clinics—an added advantage.

Skills & Competencies

• Excellent written and verbal communication skills in both English and Spanish.
• Proficiency in using cloud‑based EMR systems and telehealth platforms.
• Strong analytical and problem‑solving abilities.
• High level of professionalism, integrity, and ethical judgment.
• Ability to work independently, manage time effectively, and prioritize tasks.
• Adaptability to evolving technology and workflow changes.

Career Growth & Learning

At brighthush, we are committed to your professional development. As a valued member of our team, you will have access to:

• Ongoing training in telemedicine best practices, EMR proficiency, and clinical documentation.
• Shadowing opportunities with endocrinology specialists to deepen your understanding of disease management.
• Mentorship programs that pair you with experienced clinicians and administrative leaders.
• Potential for full‑time transition or expanded responsibilities as the clinic grows.
• Regular webinars, workshops, and certifications to keep your skills current.
• Cross‑functional projects that expose you to other areas of the organization, such as quality improvement and patient experience initiatives.

Work Environment & Culture

• Fully remote role—work from the comfort of your home or any location with a stable internet connection.
• Collaborative team culture that values open communication, mutual respect, and continuous improvement.
• Flexible scheduling aligned with clinic hours, with occasional adjustments for training or peak periods.
• Regular virtual team huddles and knowledge‑sharing sessions to keep everyone connected.
• Inclusive environment that celebrates diversity and promotes equity.
• Access to a vibrant online community of healthcare professionals who share insights, challenges, and successes.

Compensation & Perks

• Competitive hourly rate commensurate with experience and skill level.
• Health and wellness benefits for part‑time employees, including telehealth coverage.
• Paid time off and holiday schedule aligned with the clinic’s operating calendar.
• Equipment stipend for high‑speed internet, backup power, and a professional work environment.
• Access to brighthush’s employee resource groups and community initiatives.
• Opportunities to participate in community outreach and health education programs.
• Employee recognition programs that celebrate milestones and outstanding contributions.

How to Apply

If you’re ready to bring your bilingual skills, scribing expertise, and passion for patient care to a dynamic, remote team, we’d love to hear from you. Click the link below to submit your application and join brighthush in transforming endocrine care.

Apply to this position now

Closing Statement

We look forward to welcoming a dedicated, detail‑oriented professional to our brighthush family—someone who thrives in a fast‑paced environment, balances clinical and administrative duties with ease, and is eager to make a lasting impact on patients’ lives. Join us and help shape the future of telemedicine in endocrinology.