Seasoned Cambodian‑English Bilingual Healthcare Customer Service Specialist – Remote California – Champion Patient Experience at brighthush

About brighthush

brighthush is a global consulting, technology, and managed services leader that partners with some of the world’s most respected healthcare brands. Our mission is simple yet powerful: to bring humanity back into every customer interaction by leveraging data, AI, and human insight. With a culture rooted in empathy, curiosity, and continuous learning, we empower our teams to deliver smarter, more compassionate service that transforms lives.

Why brighthush?

• Global Impact – Your work will touch patients across the United States, helping them navigate complex health benefits and feel confident in their choices.
• Remote Flexibility – Work from the comfort of your California home while staying connected to a vibrant, worldwide community.
• Career Growth – We invest in your professional development through instructor‑led training, coaching, and thousands of free courses.
• Diversity & Inclusion – brighthush is proud to be an equal‑opportunity employer that celebrates diverse perspectives and fosters belonging.
• Competitive Compensation – Starting at $22.65 per hour, with a comprehensive benefits package that includes PTO, tuition reimbursement, health and wellness incentives, and more.

Role Overview

As a Cambodian‑English Bilingual Healthcare Customer Service Representative, you will be the frontline advocate for patients seeking clarity on their health benefits. Your role is pivotal in turning routine inquiries into memorable, reassuring experiences. You will work remotely from California, managing a high volume of calls while maintaining the highest standards of quality and professionalism.

Key Responsibilities

• Answer inbound calls from patients and guide them through their healthcare benefit questions.
• Engage thoughtfully, actively listening to understand each caller’s unique needs.
• Conduct thorough research across multiple systems to resolve inquiries accurately.
• Provide clear, concise, and accurate information to help patients navigate insurance options.
• Maintain a high volume of interactions while consistently meeting quality metrics.
• Adhere to a structured schedule, including designated breaks and lunch periods.
• Collaborate with team leads and peers to share best practices and improve processes.
• Participate in ongoing training sessions, coaching, and performance reviews.

Essential Qualifications

• Minimum of 6 months of customer service experience, preferably in a call center or healthcare environment.
• Fluent in both English and Cambodian (spoken and written).
• High school diploma or equivalent.
• Strong empathy, patience, and the ability to remain attentive to customer needs.
• Comfortable using computer systems and Windows‑based applications.
• Dedicated, distraction‑free home workspace.
• Secure, high‑speed wired internet connection (minimum 25 Mbps).

Preferred Qualifications

• Experience with healthcare benefit platforms or insurance terminology.
• Knowledge of U.S. healthcare regulations (e.g., HIPAA, ACA).
• Prior remote work experience with a structured schedule.
• Multilingual skills beyond Cambodian and English.

What You’ll Gain

At brighthush, we believe that learning never stops. From day one, you’ll receive:

• Instructor‑Led Online Training – Engaging sessions with live webcam interaction to build foundational skills.
• Individualized coaching tailored to your strengths and growth areas.
• Access to thousands of free courses covering communication, technology, and industry knowledge.
• Opportunities to advance into senior support roles, team leadership, or specialized healthcare consulting.
• Mentorship from experienced professionals who are passionate about your success.

Work Environment & Culture

brighthush thrives on collaboration, curiosity, and community. Our culture is built on:

• Inclusive Community – We encourage giving back and celebrate each other’s achievements.
• Global Team of Lifelong Learners – Connect with colleagues from diverse backgrounds and share insights.
• Transparent Communication – Regular town halls, Q&A sessions, and open feedback channels.
• Work‑Life Balance – Flexible scheduling and a focus on mental and physical well‑being.

Compensation & Benefits

We offer a competitive and transparent compensation structure:

• Base hourly wage starting at $22.65.
• Performance‑based bonuses and incentives.
• Paid Time Off (PTO) and holidays.
• Health, dental, and vision insurance options.
• Tuition reimbursement for approved courses and certifications.
• Employee Assistance Program (EAP) for personal and professional support.
• Wellness incentives, including gym memberships and wellness stipends.
• Referral program rewards for bringing talented peers into the brighthush family.

How to Apply

Ready to make a difference in patient care while growing your career? Click the link below to submit your application and join the brighthush family.

Apply to this job at brighthush

Join brighthush Today

We’re looking for compassionate, bilingual professionals who are eager to help patients navigate their healthcare journeys. If you thrive in a fast‑paced, remote environment and want to be part of a company that values empathy, learning, and community, we want to hear from you. Apply now and start your journey with brighthush – where every call is an opportunity to bring humanity back into business.