Seasoned Customer Activation Specialist – Lead Nonprofit Fundraising Success, Remote Full‑Time Temporary Contract with brighthush

About brighthush

In today’s digital age, nonprofits face a paradox: the technology that could amplify their impact often feels like a maze of compliance, hidden fees, and steep learning curves. brighthush has turned that paradox on its head. We provide a free, intuitive donation platform that removes the tech burden, so charities can focus on what matters most—serving their communities and advancing their missions. With a growing global footprint, brighthush is on a mission to democratize online fundraising, and we’re looking for a passionate, customer‑centric professional to help new partners navigate their first steps to success.

The Opportunity

As a Customer Activation Specialist on a full‑time temporary contract, you will be the first touchpoint for nonprofits exploring the brighthush platform. Your role is pivotal: you’ll guide organizations from the moment they sign up to the moment they receive their first donation. Your work will directly influence the fundraising capacity of charities worldwide, making a tangible difference in the lives they touch.

Key Responsibilities

• Eligibility Verification: Scrutinize new brighthush accounts and inbound inquiries to confirm that organizations meet nonprofit or charitable criteria. Leverage established processes to validate eligibility, maintain meticulous records, and ensure compliance with local regulations.
• Data Management: Keep comprehensive, up‑to‑date customer, verification, task, and follow‑up records in brighthush and the CRM system. Use data integrity as a foundation for all subsequent interactions.
• Proactive Outreach: Identify stalled organizations after sign‑up and reach out via phone, Zoom, or email. Apply sound judgment, persistence, and creative problem‑solving to guide them toward activation.
• Onboarding Support: Assist organizations in setting up their account, connecting payment processors, creating donation forms, and launching campaigns. Provide demos, walkthroughs, and one‑to‑one sessions as needed.
• Customer Support: Resolve routine account, payment, and product questions independently. Escalate complex technical issues to the appropriate teams.
• Process Improvement: Identify common friction points in the self‑serve journey. Share insights, recurring questions, and feedback with Product, Marketing, and Customer Success to enhance the overall experience.

Essential Qualifications

• Proven experience in a customer‑facing role such as sales, support, onboarding, or operations.
• Strong written and verbal communication skills; confident presenting the product by phone or video.
• Exceptional organization, follow‑through, and attention to detail; ability to juggle multiple priorities.
• Sound judgment when reviewing eligibility and customer needs.
• Quick learner of new software tools; able to explain complex concepts to users with varying technical confidence.
• Solution‑oriented mindset; proactive in researching unfamiliar problems and knowing when to seek help.
• Goal‑driven; motivated to achieve measurable outcomes and support organizations through to successful fundraising.

Preferred Experience

• Background in nonprofit, charity, or fundraising environments.
• Experience with SaaS, fundraising technology, or payment platforms, especially brighthush.
• Familiarity with CRM systems, particularly brighthush.

Skills & Competencies

• Customer‑first mindset with a passion for helping mission‑driven organizations thrive.
• Strong analytical skills to interpret data, identify trends, and recommend actionable improvements.
• Technical aptitude for troubleshooting payment gateways, API integrations, and platform features.
• Excellent time‑management and prioritization abilities in a fast‑moving, remote environment.
• Collaboration skills to work effectively with cross‑functional teams—Product, Marketing, Engineering, and Finance.
• Adaptability to evolving processes, tools, and industry best practices.

Career Growth & Learning Opportunities

While this position is temporary, it offers a unique chance to immerse yourself in the nonprofit tech ecosystem. You will:

• Develop deep expertise in nonprofit fundraising and payment processing.
• Build a robust network of nonprofit leaders and industry professionals.
• Gain hands‑on experience with the brighthush product suite and internal tools.
• Contribute to product enhancements that directly impact thousands of nonprofits.
• Position yourself for future roles in customer success, product management, or nonprofit technology consulting.

Work Environment & Culture

At brighthush, we value collaboration, transparency, and continuous learning. Our remote team is diverse, inclusive, and driven by a shared purpose: to make fundraising accessible to all nonprofits. You will work alongside passionate product engineers, data analysts, and marketing strategists who are committed to improving the lives of charities worldwide. We celebrate curiosity, encourage experimentation, and reward results that move the needle for our partners.

Compensation & Benefits

• Target annual compensation: $50,000 – $60,000 (based on experience and performance). • Full‑time, remote contract through December 2027, with potential extension based on performance. • Flexible work hours to accommodate global nonprofit partners. • Access to professional development resources, including webinars, courses, and industry conferences. • Opportunity to earn performance bonuses tied to activation metrics and customer satisfaction.

Success Metrics

After six months, you will:

• Consistently complete eligibility reviews and follow‑ups in a timely manner.
• Help organizations launch donation forms and campaigns, leading to active fundraising.
• Maintain an accurate customer funnel in the CRM, providing leadership with clear visibility.
• Meet or exceed inbound service and conversion goals, ensuring high customer satisfaction.
• Identify and communicate high‑value onboarding friction points to cross‑functional teams.

Why Join brighthush?

brighthush’s platform removes the cost and technical barriers that often hinder nonprofits from raising funds online. By helping organizations move from sign‑up to live donation, you will directly contribute to more money reaching the causes they champion. This role blends customer interaction, problem‑solving, fundraising, and technology, offering a dynamic, hands‑on experience that matters.

How to Apply

If you are eager to learn, organized, tech‑savvy, and ready to take ownership of outcomes, we encourage you to apply. Join brighthush and help nonprofits thrive in a digital era.