Seasoned Customer Activation Specialist – Spearheading Nonprofit Fundraising Success on a Remote, Full‑Time Temporary Contract at brighthush

About brighthush

In an era where digital transformation can either empower or overwhelm, brighthush stands as a guiding light for nonprofit organizations worldwide. Our mission is simple yet profound: to equip charities with a free, intuitive donation platform that eliminates the burden of complex technology, compliance hurdles, and hidden fees. By providing a seamless, user‑friendly experience, we enable nonprofits to focus on what truly matters—advancing their mission and serving their communities. As we expand our global footprint, we are on the lookout for a passionate, customer‑centric professional who can guide new partners from the moment they sign up to the moment they receive their first donation.

The Opportunity

As a Customer Activation Specialist on a full‑time temporary contract, you will be the first point of contact for nonprofits exploring the brighthush platform. You will own the early journey, ensuring that each organization moves smoothly from sign‑up to active fundraising. Your work will directly impact the ability of nonprofits to raise funds, support their causes, and serve their communities.

Key Responsibilities

• Eligibility Verification: Review new brighthush accounts and inbound inquiries, confirming that organizations meet nonprofit or charitable criteria. Use established processes to validate eligibility and maintain accurate records.
• Data Management: Keep comprehensive, up‑to‑date customer, verification, task, and follow‑up records in brighthush and the CRM system.
• Proactive Outreach: Identify stalled organizations after sign‑up and reach out via phone, Zoom, or email. Use sound judgment, persistence, and creative problem‑solving to guide them toward activation.
• Onboarding Support: Assist organizations in setting up their account, connecting payment processors, creating donation forms, and launching campaigns. Provide demos, walkthroughs, and one‑to‑one sessions as needed.
• Customer Support: Resolve routine account, payment, and product questions independently. Escalate complex technical issues to the appropriate teams.
• Process Improvement: Identify common friction points in the self‑serve journey. Share insights, recurring questions, and feedback with Product, Marketing, and Customer Success to enhance the overall experience.

Essential Qualifications

• Experience in a customer‑facing role such as sales, support, onboarding, or operations.
• Strong written and verbal communication skills; confident presenting the product by phone or video.
• Exceptional organization, follow‑through, and attention to detail; ability to juggle multiple priorities.
• Sound judgment when reviewing eligibility and customer needs.
• Quick learner of new software tools; able to explain complex concepts to users with varying technical confidence.
• Solution‑oriented mindset; proactive in researching unfamiliar problems and knowing when to seek help.
• Goal‑driven; motivated to achieve measurable outcomes and support organizations through to successful fundraising.

Preferred Experience

• Background in nonprofit, charity, or fundraising environments.
• Experience with SaaS, fundraising technology, or payment platforms, especially brighthush.
• Familiarity with CRM systems, particularly brighthush.

Skills & Competencies

• Customer‑first mindset with a passion for helping mission‑driven organizations thrive.
• Strong analytical skills to interpret data, identify trends, and recommend actionable improvements.
• Technical aptitude for troubleshooting payment gateways, API integrations, and platform features.
• Excellent time‑management and prioritization abilities in a fast‑moving, remote environment.
• Collaboration skills to work effectively with cross‑functional teams—Product, Marketing, Engineering, and Finance.
• Adaptability to evolving processes, tools, and industry best practices.

Career Growth & Learning Opportunities

While this position is temporary, it offers a unique chance to immerse yourself in the nonprofit tech ecosystem. You will:

• Develop deep expertise in nonprofit fundraising and payment processing.
• Build a robust network of nonprofit leaders and industry professionals.
• Gain hands‑on experience with the brighthush product suite and internal tools.
• Contribute to product enhancements that directly impact thousands of nonprofits.
• Position yourself for future roles in customer success, product management, or nonprofit technology consulting.

Work Environment & Culture

At brighthush, we value collaboration, transparency, and continuous learning. Our remote team is diverse, inclusive, and driven by a shared purpose: to make fundraising accessible to all nonprofits. You will work alongside passionate product engineers, data analysts, and marketing strategists who are committed to improving the lives of charities worldwide.

Compensation & Benefits

• Target annual compensation: $50,000 – $60,000 (based on experience and performance). • Full‑time, remote contract through December 2027, with potential extension based on performance. • Flexible work hours to accommodate global nonprofit partners. • Access to professional development resources, including webinars, courses, and industry conferences. • Opportunity to earn performance bonuses tied to activation metrics and customer satisfaction.

Success Metrics

After six months, you will:

• Consistently complete eligibility reviews and follow‑ups in a timely manner.
• Help organizations launch donation forms and campaigns, leading to active fundraising.
• Maintain an accurate customer funnel in the CRM, providing leadership with clear visibility.
• Meet or exceed inbound service and conversion goals, ensuring high customer satisfaction.
• Identify and communicate high‑value onboarding friction points to cross‑functional teams.

Why Join brighthush?

brighthush’s platform removes the cost and technical barriers that often hinder nonprofits from raising funds online. By helping organizations move from sign‑up to live donation, you will directly contribute to more money reaching the causes they champion. This role blends customer interaction, problem‑solving, fundraising, and technology, offering a dynamic, hands‑on experience that matters.

How to Apply

If you are eager to learn, organized, tech‑savvy, and ready to take ownership of outcomes, we encourage you to apply. Join brighthush and help nonprofits thrive in a digital era.