Seasoned Customer Care Associate – Retail & Hospitality Expert – Remote Full‑Time, Competitive Pay, Equity, Join brighthush

About brighthush

Welcome to brighthush, the trailblazing force reshaping how people protect their most cherished possessions—cars, homes, motorcycles, RVs, and beyond. Since our founding in 2019, we have leveraged the power of artificial intelligence and a human‑centric philosophy to create a single, seamless platform that unifies the fragmented insurance experience. Our mission is simple yet bold: to become the world’s first AI‑powered advisor for all physical assets, giving every customer a trusted partner that anticipates needs, eliminates friction, and delivers lasting peace of mind.

Today, brighthush proudly serves over 5 million customers across the United States, has raised more than $240 million, and operates profitably. Our portfolio now spans car, home, motorcycle, RV, and other insurance lines, and we are on a relentless pursuit to expand our AI capabilities and product offerings. We are a small, high‑energy team that thinks and acts like owners, valuing curiosity, mastery, and continuous learning. Every team member is empowered to shape the customer experience, influence product direction, and grow their career in one of the world’s largest industries—insurance.

Why Join brighthush?

• Be part of a pioneering company that is redefining insurance technology and customer experience.
• Competitive hourly wage ($19–$21) plus equity options that let you own a piece of the company’s growth.
• Comprehensive benefits: medical, dental, vision, 401(k) match, paid vacation, paid parental leave, wellness programs, and more.
• Flexible scheduling: choose a 5‑day, 8‑hour week or a 4‑day, 10‑hour week.
• Fully remote work with all necessary equipment provided.
• Clear career paths to leadership and cross‑functional roles in a fast‑moving startup.
• Support for obtaining a P&C insurance license if you don’t already hold one.
• A culture that values people, collaboration, and continuous improvement.

Key Responsibilities

As a Customer Care Associate on the Customer Operations team, you will be the frontline advocate for our customers. Your role blends empathy, problem‑solving, and product expertise to deliver an experience that exceeds expectations.

• Customer Advocacy: Proactively identify coverage gaps, eligible discounts, and renewal opportunities. Go beyond answering questions—anticipate needs and guide customers toward the best solutions.
• Inbound Support: Handle calls, chats, and emails from policyholders needing changes, claims, or general assistance.
• Product Mastery: Deeply understand our multi‑partner insurance ecosystem and the evolving features of our app. Use this knowledge to navigate customers through complex scenarios.
• Issue Resolution: Diagnose and resolve customer inquiries efficiently, escalating only when necessary. Maintain a high first‑contact resolution rate.
• Data Management: Process service requests for vehicles, drivers, lienholders, and policy documents with accuracy and speed.
• Feedback Loop: Capture customer insights and relay them to product and engineering teams. Help shape future releases and improvements.
• Compliance & Quality: Adhere to all regulatory requirements and internal quality standards. Participate in audits and continuous improvement initiatives.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Strong communication skills—verbal and written—in English.
• Excellent problem‑solving abilities and a keen attention to detail.
• Positive, friendly demeanor with a genuine desire to help others.
• Strong work ethic and ability to thrive in a fast‑paced, remote environment.
• Experience in customer service, sales, or hospitality is a plus but not required.

Preferred Qualifications

• Prior experience in the insurance industry or with financial products.
• Familiarity with CRM systems (e.g., Salesforce, Zendesk) and basic data entry.
• Experience troubleshooting technical issues on mobile or web platforms.
• Knowledge of P&C insurance regulations and licensing requirements.
• Multilingual abilities—especially Spanish—are highly valued.

Key Skills & Competencies

• Customer‑Centric Mindset: Empathy, active listening, and a passion for delivering exceptional service.
• Analytical Thinking: Ability to dissect complex problems and devise clear solutions.
• Adaptability: Comfortable with rapid change, new product releases, and evolving processes.
• Collaboration: Works effectively across teams—product, engineering, compliance, and marketing.
• Time Management: Prioritizes tasks, meets deadlines, and maintains high productivity in a remote setting.
• Tech Savvy: Comfortable using multiple digital tools, learning new software quickly.

Career Growth & Learning Opportunities

At brighthush, your growth is a priority. We provide:

• Mentorship from senior leaders and industry experts.
• Access to online learning platforms and certifications (e.g., insurance licensing, product management).
• Regular performance reviews with clear career pathways—whether you aim to move into product, operations, or leadership.
• Cross‑functional projects that broaden your skill set and expose you to new business areas.
• Annual hackathons and innovation challenges that let you experiment with new ideas.

Work Environment & Culture

brighthush is a fully remote, distributed team that values flexibility, trust, and collaboration. Our culture is built on:

• Transparency: Open communication channels, regular town halls, and shared OKRs.
• Ownership: Every team member is empowered to make decisions and drive impact.
• Inclusivity: We celebrate diverse perspectives and foster an environment where everyone feels heard.
• Well‑being: We support mental health with flexible schedules, wellness stipends, and virtual social events.
• Fun: From virtual coffee breaks to themed team‑building activities, we keep the energy high.

Compensation & Benefits

Hourly wage: $19.00–$21.00 (dependent on experience and location). In addition, you will receive equity options that align your success with the company’s growth.

Benefits include:

• Medical, dental, and vision insurance.
• 401(k) plan with employer matching.
• Paid vacation, sick leave, and paid parental leave.
• Wellness stipend and mental health resources.
• Professional development budget.
• Remote work stipend for equipment and high‑speed internet.

Location & Eligibility

This is a full‑time, remote position available to candidates residing in the following U.S. states and Ontario, Canada:

• Arizona, California, Colorado, Florida, Georgia, Illinois, Massachusetts, North Carolina, New Jersey, Nevada, New York, Oregon, Tennessee, Texas, Utah, Virginia, and Ontario.

We are currently hiring full‑time salaried employees who reside in the above locations. If you live outside these areas, we regret that we cannot accept your application at this time.

How to Apply

Ready to join a team that is reshaping insurance and delivering unmatched value to customers? Click the link below to submit your application and become part of brighthush’s journey.

Apply to brighthush Today

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

Accessibility & Accommodations

If you require reasonable accommodations during the application process due to a disability, please contact us at [email protected]. We are committed to ensuring a fair and inclusive hiring experience.

We appreciate your interest in brighthush. Due to the high volume of applications, only candidates selected for further consideration will be contacted. Thank you for considering a career with us!