Seasoned Customer Care Associate – Retail & Hospitality Specialist – Join brighthush’s AI‑Powered Insurance Revolution

About brighthush

brighthush is not just another insurance provider; it is a movement that reimagines how people protect the assets that matter most to them. Since its founding in 2019, the company has leveraged cutting‑edge artificial intelligence, data science, and user‑centric design to create a platform that feels less like a policy and more like a trusted advisor in your pocket. With a growing community of over 5 million customers, brighthush has already disrupted the auto‑insurance space and is now expanding into home, motorcycle, RV, and other asset categories. The result is a unified, friction‑free experience that replaces the fragmented, paper‑heavy processes that have long plagued the industry.

Our success is built on a foundation of bold vision, relentless curiosity, and a commitment to continuous learning. We are backed by leading investors, yet we remain a nimble, founder‑driven team that values ownership at every level. Former engineers, designers, and strategists from top tech and consulting firms bring a blend of operational excellence and creative problem‑solving to every project. At brighthush, you will be part of a culture that celebrates experimentation, rewards ownership, and places people at the center of everything we do.

Why Join brighthush?

Working at brighthush means stepping into a high‑energy, fully remote environment that thrives on innovation, collaboration, and personal ownership. Here’s why our colleagues love being part of the team:

• Shape the Future of Customer Experience: Your ideas will directly influence product features, service workflows, and the overall customer journey. We iterate fast, so you’ll see your suggestions come to life in real time.
• Competitive Compensation & Equity: Earn a base hourly rate of $19–$21 plus stock options that grow with the company’s success.
• Flexible Work Schedule: Choose a 5‑day, 8‑hour week or a 4‑day, 10‑hour week—whatever fits your lifestyle.
• Fully Remote with Equipment Provided: Work from anywhere while we supply the tools you need to excel.
• Career Growth in a Rapidly Expanding Industry: Insurance is one of the largest sectors worldwide. We invest in your professional development, including sponsorship for your P&C license if you don’t already hold one.
• Culture of Care: Our team values people above all. We’re competitive, but we’re also kind, supportive, and committed to continuous learning.

Role Overview

As a Customer Care Associate on our Customer Operations team, you will be the frontline champion for our policyholders. You will blend empathy with expertise to ensure every interaction feels personal, proactive, and solution‑oriented. Your day‑to‑day responsibilities will include:

• Delivering Exceptional Customer Care: Go beyond answering questions—anticipate needs, identify coverage gaps, and recommend discounts or renewals before customers even realize they’re missing out.
• Managing Inbound Calls & Requests: Handle policy changes, vehicle updates, lienholder information, and document submissions with precision and care.
• Mastering Our Product Ecosystem: Deeply understand our panel of insurance partners and the evolving features of our app to guide customers confidently.
• Problem Solving & Escalation: Resolve complex inquiries efficiently, escalating only when necessary, and ensuring a smooth customer journey.
• Driving Continuous Improvement: Capture frontline feedback, collaborate with product and engineering teams, and help shape the next iteration of our platform.

Who You Are

• Experience: Prior roles in customer service, sales, or hospitality are a plus, but not mandatory. What matters most is a genuine passion for helping people.
• Positive Attitude & Team Spirit: You thrive in a collaborative environment and bring enthusiasm to every interaction.
• Strong Work Ethic: You’re reliable, proactive, and committed to delivering high‑quality service.
• Problem‑Solving Mindset: You enjoy dissecting challenges and finding elegant solutions.
• Excellent Communication: Clear, concise, and empathetic communication—both verbal and written—is essential.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Proficiency with CRM systems and Microsoft Office Suite.
• Experience with call center or customer support software (e.g., Zendesk, Freshdesk).
• Strong organizational skills and the ability to multitask in a fast‑paced environment.
• Fluency in English; additional languages are a plus.

Preferred Qualifications

• Background in the insurance or financial services industry.
• Experience with AI or data‑driven customer platforms.
• Knowledge of P&C insurance products and terminology.
• Prior remote work experience.

Skills & Competencies

• Customer‑centric mindset with a focus on proactive service.
• Analytical thinking and attention to detail.
• Adaptability to rapidly changing product features.
• Strong time‑management and prioritization abilities.
• Team collaboration and cross‑functional communication.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Care Associate, you’ll have the chance to:

• Advance into senior support roles or product‑management tracks.
• Participate in mentorship programs with senior leaders.
• Attend industry conferences, webinars, and internal knowledge‑sharing sessions.
• Earn a P&C license through our sponsorship program, opening doors to underwriting or risk‑management positions.
• Contribute to cross‑functional projects that shape the future of our platform.

Work Environment & Culture

Our culture is built on the principles of ownership, kindness, and relentless curiosity. We celebrate wins together, learn from setbacks, and maintain a healthy work‑life balance. Remote work is the norm, but we also host quarterly virtual team‑building events and occasional in‑person retreats at our offices in Palo Alto, New York City, Chicago, and Toronto.

Compensation & Benefits

While the base hourly rate ranges from $19 to $21, you’ll also receive:

• Equity options that grow with the company.
• Comprehensive health, dental, and vision coverage.
• Paid time off, parental leave, and a 401(k) plan with employer matching.
• Wellness benefits, including mental health resources and gym stipends.
• Professional development budget for courses, certifications, and conferences.

How to Apply

Ready to bring your passion for customer care to a groundbreaking insurance tech company? Click the link below to submit your application and join the brighthush family.

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Equal Opportunity Employer

brighthush is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for individuals with disabilities throughout the application process.