Seasoned Customer Care Coordinator & Client Experience Lead – Travel Services & Global Journey Support Specialist

Embark on a Career That Transforms Travel Experiences

At brighthush, we’re not just a travel platform – we’re a movement that turns wanderlust into unforgettable adventures. By blending state‑of‑the‑art technology with a heartfelt human touch, we empower travelers to explore the world with confidence, convenience, and personal flair. If you thrive on creating seamless journeys, delighting customers, and driving continuous improvement, you’ll find a home here.

Why brighthush Is the Destination for Your Next Career Move

Our culture is built on three pillars: innovation, collaboration, and growth. We believe that every team member is a catalyst for change and that the best ideas come from diverse perspectives. Here’s what you’ll experience:

• Fully remote work with a vibrant virtual community that spans five continents.
• Structured onboarding followed by ongoing learning paths, including access to industry certifications and internal knowledge hubs.
• Transparent career ladders – from Customer Care Coordinator to Senior Client Experience Manager, and beyond into Product, Operations, or Sales.
• Competitive base salary, quarterly performance bonuses, and a comprehensive benefits package (health, dental, vision, 401(k) match).
• Wellness initiatives such as live virtual fitness sessions, mindfulness workshops, and 24/7 mental health support.
• Annual travel stipend and exclusive discounts on trips for you and your loved ones.
• A culture that celebrates diversity, equity, and belonging, with regular inclusion training and employee resource groups.

Role Overview

As the Customer Care Coordinator & Client Experience Lead, you will be the first touchpoint for travelers navigating their journeys. Your blend of customer service, project coordination, and data stewardship will ensure that every interaction feels personal, efficient, and memorable. You’ll collaborate with cross‑functional teams to refine processes, elevate service standards, and champion the traveler’s voice across the organization.

Key Responsibilities

• Primary Point of Contact – Handle all travel‑related inquiries via email, chat, and phone, delivering timely, accurate, and friendly responses.
• Travel Planning Support – Assist clients in booking flights, accommodations, ground transport, and activities; manage itinerary changes and special requests.
• Client Relationship Management – Build trust and rapport, proactively identifying needs and offering tailored solutions that exceed expectations.
• Documentation & Reporting – Maintain meticulous records in our CRM, generate regular performance reports, and track key metrics such as response time and satisfaction scores.
• Process Adherence & Improvement – Follow brighthush service standards, SOPs, and policies; continuously propose enhancements to boost efficiency and quality.
• Cross‑Functional Collaboration – Partner with Sales, Operations, Marketing, and Product teams to ensure a cohesive, end‑to‑end customer journey.
• Feedback Loop – Collect, analyze, and act on client feedback to identify trends, pain points, and opportunities for service innovation.
• Continuous Learning – Stay abreast of industry trends, new destinations, emerging travel technologies, and regulatory changes.

Essential Qualifications

• Minimum 2 years of experience in customer service, client relations, or travel support.
• Exceptional written and verbal communication skills in English; additional languages are a plus.
• Strong organizational skills, meticulous attention to detail, and a commitment to follow‑through.
• Self‑directed, highly motivated, and comfortable working independently in a remote environment.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Ability to manage multiple priorities, meet deadlines, and remain calm under pressure.
• Passion for travel and a genuine desire to help others experience the world.

Preferred Qualifications

• Experience in the travel industry, including booking, itinerary planning, or travel agency operations.
• Background in sales support or administrative roles focused on customer experience.
• Familiarity with travel booking engines (Amadeus, Sabre, Travelport) and online travel platforms.
• Knowledge of travel regulations, visa requirements, and safety protocols.
• Experience with data analytics or reporting tools to derive actionable insights.
• Previous remote work experience in a fast‑paced, global team.

Core Skills & Competencies

• Customer‑Centric Mindset – Always putting the client’s needs first and anticipating their desires.
• Problem‑Solving – Quickly diagnosing issues and crafting effective solutions.
• Adaptability – Thriving in a constantly evolving industry and embracing new technologies.
• Team Collaboration – Working seamlessly with colleagues across departments and time zones.
• Time Management – Prioritizing tasks to meet tight deadlines without compromising quality.
• Attention to Detail – Ensuring accuracy in bookings, documentation, and communication.
• Tech Savvy – Comfortable learning new software, platforms, and digital tools.

Career Growth & Development at brighthush

We believe in nurturing talent and providing clear pathways for advancement. As a Customer Care Coordinator, you’ll have the opportunity to:

• Progress to Senior Customer Care Specialist, overseeing complex client cases and mentoring junior staff.
• Transition into Client Experience Management, leading cross‑functional projects that shape our service strategy.
• Explore roles in Sales, Operations, or Product Development, leveraging your deep understanding of customer needs.
• Participate in leadership training, industry conferences, and travel workshops to broaden your expertise.
• Earn certifications in travel technology, customer service excellence, or project management.

Work Environment & Culture

Our remote culture is anchored in trust, transparency, and a shared passion for travel. You’ll enjoy:

• Weekly virtual coffee chats and monthly town‑hall meetings to stay connected.
• Open communication channels where every voice is heard.
• A culture of recognition, celebrating milestones and achievements.
• Flexibility to balance work and personal life, with a focus on results rather than hours.
• Commitment to sustainability, encouraging eco‑friendly travel choices and responsible tourism.

Compensation & Perks

While specific figures vary by experience and location, brighthush offers a competitive base salary, performance‑based bonuses, and a comprehensive benefits package that includes:

• Health, dental, and vision insurance with generous coverage.
• 401(k) plan with company match.
• Paid time off, sick leave, and parental leave.
• Annual travel stipend and discounted trips for employees and their families.
• Professional development budget for courses, certifications, and conferences.
• Wellness programs, including virtual fitness classes and mental health support.

How to Apply

If you’re ready to bring your customer‑service expertise to a vibrant, travel‑focused team, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Customer Care Coordinator & Client Experience Lead role at brighthush. Let’s create unforgettable journeys together.

Join brighthush Today – Where Every Traveler’s Story Begins

At brighthush, we’re not just booking trips; we’re crafting experiences that linger in the hearts of our clients. If you’re passionate about travel, dedicated to exceptional service, and eager to grow in a forward‑thinking environment, apply now and become a key player in our global adventure.