Seasoned Customer Care Representative II – Medical Supplies Order Specialist & Logistics Expert for Healthcare Providers – Remote, High‑Volume Call Center

Welcome to brighthush – Where Innovation Meets Care

At brighthush, we’re not just a healthcare solutions provider; we’re a global community of passionate professionals who are redefining how medical supplies reach clinicians, patients, and caregivers. With a legacy that spans more than five decades, brighthush has become the trusted partner for hospitals, clinics, and health systems in over 40 countries. Our mission is simple yet powerful: streamline the supply chain, reduce administrative friction, and ultimately improve patient outcomes. If you thrive in a fast‑paced, customer‑centric environment and want to make a tangible impact, we invite you to join our team as a Seasoned Customer Care Representative II – Medical Supplies Order Specialist & Logistics Expert.

Why Join brighthush?

• Global Reach, Local Impact: Work with a network that spans more than 40 countries, yet feel the difference of a close‑knit, supportive team.
• Innovation at Every Turn: Leverage cutting‑edge technology, data analytics, and AI‑driven tools to solve complex supply‑chain challenges.
• Career Growth: From entry‑level roles to leadership, brighthush offers clear pathways and continuous learning opportunities.
• Inclusive Culture: We celebrate diversity of thought, experience, and background, fostering an environment where everyone can be their authentic selves.
• Competitive Compensation & Benefits: Earn a competitive hourly rate, enjoy comprehensive health coverage, and access a suite of wellness programs.

Position Overview

As a Seasoned Customer Care Representative II, you will be the frontline liaison between brighthush and our valued customers. Your primary responsibility is to process inbound orders for medical supplies, resolve order discrepancies, and provide exceptional service across a high‑volume call center. You will work remotely from home, with flexible scheduling that includes weekdays, evenings, and occasional Saturdays. Your role is pivotal in ensuring that our customers receive accurate, timely, and compliant orders that meet their unique needs.

Key Responsibilities

• Answer an average of 60–80 inbound calls daily, handling order placement, re‑orders, and inquiries about medical supplies.
• Process new and existing customer orders using brighthush’s proprietary order management systems.
• Collect and verify essential information, including insurance billing details, to ensure accurate invoicing.
• Navigate multiple computer platforms simultaneously, including CRM, inventory, and billing systems.
• Resolve order discrepancies and customer complaints with a focus on first‑call resolution.
• Communicate order status updates, delays, and solutions clearly and empathetically.
• Collaborate with supervisors and team leads on complex or unusual issues.
• Adhere to all regulatory standards and internal policies to maintain compliance.
• Maintain accurate records of all customer interactions and transactions.
• Participate in ongoing training and development programs to stay current on product knowledge and industry trends.

Essential Qualifications

• High school diploma, GED, or equivalent work experience.
• 2–4 years of experience in a high‑volume call center, preferably in healthcare or medical supplies.
• Strong communication and active listening skills.
• Proficiency with Microsoft Office and familiarity with order placement systems.
• Experience with call‑center phone systems and root‑cause analysis.
• Ability to meet daily metrics such as average handle time, adherence, and quality assurance scores.
• Previous remote or work‑from‑home experience is highly desirable.

Preferred Qualifications

• Experience in the healthcare industry, especially with medical billing or reimbursement.
• Knowledge of insurance terminology and plan documentation.
• Demonstrated ability to interpret complex data and explain it in layman’s terms.
• Experience with inventory management and demand planning.

Skills & Competencies

• Customer‑Centric Mindset: Empathy, patience, and a genuine desire to help.
• Problem‑Solving: Analytical thinking and the ability to troubleshoot quickly.
• Technical Proficiency: Comfortable with multiple software platforms and data entry.
• Time Management: Prioritize tasks effectively in a fast‑paced environment.
• Team Collaboration: Work seamlessly with cross‑functional teams.
• Adaptability: Thrive in a dynamic setting with evolving processes.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Care Representative II, you will have access to:

• Structured mentorship programs with senior leaders.
• Regular training sessions on new products, technologies, and compliance updates.
• Internal job boards and career pathing tools to explore advancement into supervisory or specialist roles.
• Cross‑departmental projects that broaden your skill set and visibility.
• Annual leadership development workshops and industry conferences.

Work Environment & Culture

Your remote work setup will be fully supported by brighthush. We provide the necessary hardware, secure VPN access, and a dedicated workspace guide to ensure you can perform at your best. Our culture is built on transparency, collaboration, and a shared commitment to patient care. We celebrate achievements, encourage continuous improvement, and foster an environment where every voice is heard.

In addition to the core responsibilities, you will participate in quarterly “Innovation Labs” where teams brainstorm solutions to emerging supply‑chain challenges, and monthly “Wellness Wednesdays” that offer guided meditation, fitness challenges, and mental health resources. These initiatives reinforce our belief that a healthy, engaged workforce is the foundation of exceptional customer service.

Compensation & Benefits

• Hourly Rate: $15.75 – $18.50 (based on experience and location).
• Benefits Package: Comprehensive medical, dental, and vision coverage.
• Paid Time Off: Generous PTO, paid parental leave, and holiday schedule.
• Financial Wellness: 401(k) with company match, Health Savings Account (HSA), Flexible Spending Accounts (FSAs).
• Wellness Programs: Access to health coaching, fitness subsidies, and mental health resources.
• Work‑Life Balance: Flexible scheduling, remote work, and a supportive environment.

Remote Work Requirements

Internet: Minimum 25 Mbps download, 10 Mbps upload, Hardware: Company‑issued laptop, headset, and webcam. Environment: Quiet, private workspace with no distractions. Camera: Required during onboarding and training sessions.

How to Apply

Ready to make a difference? Submit your application today and join a team that values innovation, integrity, and impact. We are excited to hear how your skills and passion align with brighthush’s mission to deliver superior healthcare solutions.

brighthush – Your Future Starts Here

At brighthush, we are committed to creating an inclusive workplace that celebrates diversity and empowers every employee to thrive. If you are driven, customer‑focused, and eager to grow, we encourage you to apply now. Together, we can shape the future of healthcare supply chain excellence.