Seasoned Customer Care Representative – Remote, Multi-State, Health & Wellness & Pet Brands – brighthush
About brighthush
brighthush is a leading customer experience partner for some of the most trusted names in health, wellness, beauty, and pet care. With a mission to create unforgettable moments for every customer, we combine cutting‑edge technology with a human touch to deliver service that goes beyond expectations. Our remote, multi‑state team is the heartbeat of our operations, ensuring that every interaction reflects the quality, care, and expertise that our partners and their customers deserve.
Why Join brighthush?
At brighthush, we believe that exceptional service starts with exceptional people. That’s why we invest in our team through:
- Comprehensive Health & Wellness Benefits – Medical, dental, and vision coverage at no cost for employee‑only plans, and 75% premium coverage for dependents.
- Employee Ownership – Participate in our Employee Stock Ownership Plan and share in the company’s success.
- Retirement Planning – 401(k) with company match up to 3.5%.
- Paid Time Off – 10 days of vacation, 6 days (48 hours) of sick leave, and paid holidays.
- Work‑Life Balance – Flexible remote schedule with paid internet reimbursement.
- Professional Growth – Structured career paths, mentorship, and continuous learning opportunities.
- Culture & Community – Fun virtual and in‑person events, a collaborative environment, and a commitment to integrity, transparency, and celebration of people.
Job Overview
As a Customer Care Representative at brighthush, you will be the frontline ambassador for our partner brands. Your role will involve handling inquiries about products, shipping, billing, and order placement while maintaining the highest standards of quality, efficiency, and customer satisfaction. You will work across multiple shifts, including weekends, to ensure 24/7 support for our diverse customer base.
Key Responsibilities
- Provide timely, accurate, and courteous assistance to customers via phone, chat, and email.
- Resolve product, shipping, billing, and order issues using a multi‑system environment.
- Identify upsell and cross‑sell opportunities that align with customer needs and company revenue goals.
- Maintain detailed, up‑to‑date customer records and document all interactions for future reference. Apply for this job