Seasoned Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Champion Driving Retail Excellence at brighthush

About brighthush

brighthush is not just a retailer; it’s a global movement that redefines how people shop for style and value. With a presence in over 50 countries, we bring premium, designer‑grade merchandise to everyday shoppers at prices that feel like a win. Our stores are more than retail spaces—they are vibrant community hubs where customers feel welcomed, employees feel empowered, and every interaction is an opportunity to create lasting memories.

At brighthush, we thrive on innovation, celebrate diversity, and keep customer delight at the heart of everything we do. Every team member is encouraged to challenge the status quo, share bold ideas, and grow both personally and professionally. We believe that the best solutions come from collaboration, continuous learning, and a shared commitment to excellence.

Why This Role Is a Game‑Changer

As the Customer Experience Coordinator, you will be the linchpin of our front‑end operations. You’ll shape every customer interaction, ensuring that each visit is not just a transaction but an experience that turns first‑time shoppers into lifelong advocates. This role offers:

• Hands‑on leadership in a fast‑paced, high‑energy retail environment.
• Direct influence on store strategy, customer engagement, and loyalty initiatives.
• Mentorship opportunities that help you develop a high‑performing team.
• Access to brighthush’s comprehensive Learning & Development Hub.
• A supportive, inclusive workplace that values creativity, collaboration, and continuous improvement.

Key Responsibilities

In this dynamic role, you will be responsible for delivering an exceptional front‑end experience that drives sales, loyalty, and customer satisfaction. Your day‑to‑day duties will include:

• Team Leadership & Coaching: Lead, motivate, and develop a team of Associates, ensuring they embody brighthush’s customer‑first philosophy.
• Customer Interaction: Serve as a role model by engaging with customers, addressing inquiries, and promoting loyalty programs.
• Maintain a clean, organized, and visually appealing store environment that reflects brighthush’s brand standards.
• Assign and manage POS registers, coordinate break schedules, and respond to coverage needs.
• Address customer concerns promptly, turning potential issues into opportunities for delight.
• Ensure Associates execute tasks in line with the store plan, prioritizing activities to meet daily objectives.
• Communicate effectively with management and Associates, providing clear updates and constructive feedback.
• Collaborate with store management to identify training needs and implement development plans.
• Enforce labor laws, company policies, and safety protocols to maintain a compliant and secure workplace.
• Promote credit and loyalty programs, driving enrollment and usage.
• Support store shrink reduction initiatives and maintain inventory accuracy.
• Participate in safety drills, emergency procedures, and continuous improvement projects.
• Perform other duties as assigned to support store success.

Essential Qualifications

We are looking for a candidate who brings a blend of retail expertise, leadership acumen, and a passion for customer service. The ideal applicant will have:

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual display standards.
• Proven ability to multitask in a high‑volume environment while maintaining attention to detail.
• Excellent communication skills, both verbal and written, with a knack for coaching and feedback.
• Adaptability to changing priorities, unexpected situations, and evolving store goals.
• Team‑player mindset, collaborating effectively with peers, supervisors, and cross‑functional teams.
• Proficiency in POS systems, inventory management, and basic data analysis.
• Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.

Preferred Qualifications & Skills

While not mandatory, the following attributes will set you apart:

• Experience with loyalty program enrollment and promotion.
• Background in store shrink reduction and loss prevention.
• Knowledge of labor regulations and compliance requirements.
• Strong analytical skills to interpret sales data and drive performance improvements.
• Experience in training and development, with a track record of elevating team performance.
• Fluency in multiple languages to serve a diverse customer base.

What You’ll Gain

At brighthush, we believe in investing in our people. As the Customer Experience Coordinator, you will enjoy:

• Structured career progression pathways, from Associate to Store Manager and beyond.
• Access to brighthush’s Learning & Development Hub, offering courses in leadership, customer service, merchandising, and more.
• Mentorship from seasoned retail leaders and industry experts.
• Opportunities to lead cross‑functional projects, enhancing your strategic thinking and problem‑solving skills.
• Regular performance reviews that focus on growth, recognition, and career planning.

Work Environment & Culture

brighthush fosters a vibrant, inclusive culture where every voice matters. Our stores are community hubs where employees feel valued and customers feel welcomed. Key cultural pillars include:

• Diversity & Inclusion: We celebrate differences and create an environment where all team members can thrive.
• Collaboration: Cross‑functional teamwork is encouraged, ensuring that ideas flow freely across departments.
• Continuous Learning: We provide ongoing training, workshops, and resources to help you grow professionally.
• Recognition: Your contributions are celebrated through formal recognition programs and informal shout‑outs.
• Work‑Life Balance: Flexible scheduling, paid time off, and wellness initiatives support your personal and professional well‑being.

Compensation & Benefits

While the starting hourly rate for this role ranges from $13.00 to $13.50, your actual compensation will reflect your experience, skills, and performance. In addition to a competitive salary, brighthush offers a comprehensive benefits package, including:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance (eligible after qualifying service).
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance program (EAP) for personal and professional support.
• Wellness initiatives such as smoking cessation programs and fitness discounts.
• Childcare and cell phone discounts.
• Pet insurance and legal assistance.
• Credit union membership and financial planning resources.
• Short‑ and long‑term disability coverage.
• Paid parental leave for new parents.
• Auto and home insurance discounts.
• Scholarship and adoption assistance programs.

Location & Schedule

Position: Full‑time Customer Experience Coordinator Address: 441 State Highway 64, USA brighthush Store 1599 Antigo, WI Schedule: Flexible, including nights and weekends as required.

How to Apply

Ready to elevate your retail career and make a lasting impact? Click the link below to submit your application and join the brighthush family. We look forward to discovering how your unique talents can help us continue to delight customers worldwide.

Apply Now

brighthush is an Equal Opportunity Employer

brighthush is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and identities, and we provide reasonable accommodations for qualified individuals with disabilities. All hiring decisions are made without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.