Seasoned Customer Experience & Data Analytics Intern – Spring 2027, Full‑Time Remote – Driving Sustainability Innovation, Customer Success, and Insight‑Powered Decision Making at brighthush

About brighthush

brighthush is not just a technology provider; it is a global movement dedicated to making the planet healthier, one data point at a time. With a portfolio of real‑time environmental, health, and safety (EHS) monitoring solutions, we empower businesses across North America, Europe, Asia, and beyond to reduce carbon footprints, meet ever‑evolving regulatory demands, and unlock actionable insights that translate into measurable impact. Our mission is simple yet ambitious: to help organizations protect people, communities, and the planet through smarter, data‑driven decisions.

Our culture is built on curiosity, collaboration, and a relentless commitment to excellence. We celebrate diversity, champion continuous learning, and reward bold ideas that push the boundaries of what’s possible. If you’re passionate about technology, sustainability, and customer advocacy, you’ll find a home here.

Why Sustainability Tech Matters

In an era where climate change, resource scarcity, and regulatory pressure converge, businesses can no longer afford to treat sustainability as a peripheral concern. It has become a core driver of competitive advantage. At brighthush, we provide the tools that turn raw environmental data into clear, actionable strategies. By partnering with our clients, we help them:

• Reduce greenhouse gas emissions and energy consumption.
• Comply with global ESG reporting standards.
• Identify and mitigate health and safety risks in real time.
• Enhance operational efficiency through data‑driven process improvements.
• Build trust with stakeholders by demonstrating transparency and accountability.

As a Customer Experience Intern, you will be at the frontline of this transformation, ensuring that our platform delivers maximum value to our clients.

Role Overview

We’re looking for a dynamic, analytical, and customer‑centric intern to join our Customer Success team for the Spring 2027 cohort. This full‑time, remote internship blends hands‑on experience, mentorship, and the opportunity to influence real‑world outcomes in the sustainability sector. Whether you’re a science major, communications enthusiast, or budding data analyst, this role is designed to harness your analytical mindset, organizational prowess, and passion for customer advocacy.

What You’ll Do

In this role, you will:

• Drive Process Optimization: Identify bottlenecks in customer onboarding, support workflows, and feedback loops. Propose and implement streamlined procedures that enhance efficiency and reduce turnaround times.
• Own Project Execution: Lead end‑to‑end delivery of small‑to‑medium scale initiatives—such as creating knowledge‑base articles, designing onboarding checklists, or coordinating cross‑functional task forces.
• Serve as a Liaison: Act as the bridge between customers, product teams, and internal stakeholders. Translate user needs into actionable insights and articulate progress in clear, concise reports.
• Analyze Data & Report: Collect, clean, and analyze customer usage data to uncover trends, pain points, and opportunities for upsell or cross‑sell. Present findings in dashboards and stakeholder meetings.
• Advocate for the Customer: Champion the voice of the customer within brighthush, ensuring that product enhancements and support strategies align with real‑world needs.
• Commit to Continuous Learning: Engage in regular training sessions, industry webinars, and internal knowledge‑sharing circles to stay ahead of emerging trends in sustainability tech and customer experience best practices.
• Collaborate Across Teams: Work closely with Product, Engineering, Marketing, and Data Science teams to align customer success initiatives with broader company goals.
• Contribute to Knowledge Management: Build and maintain a living repository of best practices, FAQs, and troubleshooting guides that empower both customers and internal teams.

Essential Qualifications

• Currently enrolled in a Bachelor’s program (Science, Engineering, Business, Communications, or related field) with a strong academic record.
• Excellent written and verbal communication skills in English.
• Demonstrated ability to work independently and as part of a cross‑functional team.
• Strong critical‑thinking and problem‑solving abilities.
• Highly organized, detail‑oriented, and capable of managing multiple priorities in a fast‑paced environment.
• Proficiency with brighthush Office Suite (Word, Excel, PowerPoint) and basic data‑visualization tools (e.g., brighthush DataViz).
• Experience with customer support platforms (e.g., brighthush Support Platform) or CRM systems is a plus.
• Basic knowledge of sustainability metrics (e.g., carbon footprint, ESG reporting).
• Familiarity with agile project management methodologies.
• Previous internship or volunteer experience in customer success, product management, or data analysis.
• Fluency in a second language (Spanish, French, Mandarin, etc.) is a plus.

Preferred Qualifications

• Hands‑on experience with data‑cleaning and analysis in Excel or Python.
• Experience creating dashboards in tools such as Tableau, Power BI, or brighthush DataViz.
• Knowledge of regulatory frameworks such as ISO 14001, GHG Protocol, or SASB.
• Strong presentation skills and comfort speaking to senior stakeholders.
• Experience in a startup or high‑growth environment.

Skills & Competencies

• Analytical Thinking: Ability to dissect complex data sets, identify patterns, and recommend actionable solutions.
• Project Management: Proven track record of delivering projects on time and within scope.
• Customer‑Centric Mindset: Passion for understanding user needs and translating them into tangible improvements.
• Adaptability: Comfortable navigating ambiguity and pivoting priorities as business needs evolve.
• Collaboration: Strong interpersonal skills that foster teamwork across diverse disciplines.
• Technical Proficiency: Comfortable learning new software tools quickly and applying them to real‑world challenges.
• Communication: Clear, concise, and persuasive written and verbal communication.
• Time Management: Ability to prioritize tasks and meet deadlines in a remote setting.

Career Growth & Learning Opportunities

At brighthush, internships are the launchpad for future leaders. Throughout your tenure, you will:

• Receive mentorship from senior Customer Success Managers and Product Engineers.
• Participate in quarterly “Innovation Labs” where interns pitch ideas that could become product features.
• Access a curated learning curriculum covering sustainability science, UX design, data analytics, and more.
• Earn a certificate of completion that showcases your contributions and skill development.
• Be considered for full‑time roles upon graduation, with a clear career path in Customer Success, Product Management, or Data Science.
• Attend virtual workshops on emerging sustainability technologies and industry trends.
• Contribute to internal research reports that influence product strategy and market positioning.

Work Environment & Culture

brighthush thrives on a culture of transparency, inclusivity, and continuous improvement. As a remote intern, you’ll enjoy:

• Flexible working hours that accommodate your academic schedule.
• Weekly virtual coffee chats with teammates across the globe.
• Access to a digital “water cooler” where ideas, jokes, and industry news flow freely.
• A supportive manager who champions your growth and celebrates your successes.
• Regular feedback loops that help you refine your skills and align your goals with the company’s vision.
• Opportunities to collaborate with cross‑functional teams in a truly global environment.
• Participation in company‑wide initiatives such as the Sustainability Action Plan and community outreach projects.

Compensation & Benefits

While the internship stipend is competitive, brighthush offers a comprehensive benefits package that includes:

• Competitive stipend aligned with industry standards.
• 401(k) matching program to help you plan for the future.
• Generous paid time off (PTO) and flexible sick leave.
• Tuition reimbursement for courses related to your field of study.
• Health, dental, and vision insurance options.
• Parental leave policy that supports new parents.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Annual company retreats and team‑building events (when safe and feasible).
• Access to a company‑wide learning platform with courses on sustainability, data science, and leadership.

How to Apply

Ready to make a tangible impact in the sustainability tech space? Submit your resume, a brief cover letter outlining why you’re excited about this role, and any relevant portfolio or project samples. Highlight how your academic background and personal interests align with brighthush’s mission.

Applications are accepted through our online portal. We review applications on a rolling basis, so we encourage you to apply early to secure your spot.

Join brighthush – Where Innovation Meets Impact

As a Customer Experience Intern at brighthush, you’ll be at the intersection of technology, sustainability, and human connection. You’ll help shape the future of how businesses protect people, communities, and the planet. If you’re driven by curiosity, thrive in collaborative environments, and want to turn data into action, we want to hear from you.

Embark on a journey that will challenge you, inspire you, and equip you with the skills to lead tomorrow’s sustainable solutions. Apply today and become part of a team that’s redefining what it means to care for the world.