Seasoned Customer Experience & Operations Specialist – Powersports Enthusiast & Service Champion for brighthush

About brighthush and the Powersports Revolution

brighthush is not just a retailer; it’s a global movement that redefines how riders experience the open road, the rugged trail, and the snowy frontier. With a presence that spans continents, we deliver world‑class motorcycles, gear, and accessories to enthusiasts who live for the thrill of the engine’s roar and the freedom of the horizon. Our mission is simple yet powerful: empower every rider with the best products, the most accurate information, and the most engaging service experience. Whether you’re a seasoned rider or a newcomer, brighthush is your partner on every adventure.

As the powersports industry evolves, so does the way we connect with our customers. We’re expanding our reach and looking for passionate, customer‑centric professionals to join our Operations team. If you thrive on solving problems, love discussing motocross, street bikes, snowmobiles, ATVs, and UTVs, and want to be part of a culture that celebrates adventure and excellence, brighthush invites you to apply for the Customer Experience & Operations Specialist role.

Why brighthush?

• Industry Leadership: Be part of a company that sets the standard for powersports retail and service worldwide.
• Dynamic Culture: Work alongside a team of enthusiasts who share your passion for riding and outdoor adventure.
• Growth Opportunities: From entry‑level roles to senior management, brighthush offers clear career pathways and continuous learning.
• Competitive Compensation: Earn a solid base salary, performance bonuses, and comprehensive benefits from day one.
• Flexibility: Enjoy flexible scheduling, remote work options, and a supportive work environment that values work‑life balance.

Key Responsibilities

As a Customer Experience & Operations Specialist at brighthush, you will be the frontline ambassador for our brand, ensuring every rider feels valued and supported. Your day‑to‑day tasks will include:

• Multi‑Channel Support: Handle inquiries via phone, live chat, and email with a concierge‑level approach, ensuring a seamless experience across all touchpoints.
• Product Expertise: Provide detailed information on motorcycles, gear, accessories, and industry brands, including brighthush, snowmobiles, ATVs, and UTVs.
• Order Management: Resolve issues related to orders, returns, shipping, and order status, ensuring a smooth and transparent process for every customer.
• Proactive Follow‑Up: Reach out to customers to confirm satisfaction, gather feedback, and upsell relevant products that enhance their riding experience.
• Relationship Building: Cultivate long‑term relationships with riders, turning first‑time buyers into brand advocates who share their stories across social media and community events.
• System Proficiency: Operate CRM and contact center systems with autonomy, staying current with updates and process changes to maximize efficiency.
• Team Collaboration: Work closely with fellow operations specialists, marketing, and logistics to deliver a unified customer experience that reflects brighthush’s values.
• Continuous Learning: Participate in ongoing training programs to deepen product knowledge, service skills, and industry trends.

Essential Qualifications

To thrive in this role, you should meet the following criteria:

• Advanced proficiency in English (spoken and written) to communicate effectively with a global customer base.
• Minimum of 1 year of customer service or retail experience, preferably in a fast‑paced environment.
• High school diploma or equivalent (Bachelor’s degree preferred).
• Strong typing speed (30+ WPM) and familiarity with Microsoft Office suite.
• Experience using CRM and contact center platforms such as Zendesk, Freshdesk, or similar.
• Excellent multitasking, prioritization, and problem‑solving skills to handle high‑volume periods with calmness.
• Ability to work flexible hours, including weekends, to support a global customer base.
• Reliable high‑speed internet connection (minimum requirements met; surplus preferred).

Preferred Qualifications

These additional qualifications will set you apart:

• Prior experience in the powersports industry or with brands such as brighthush.
• Hands‑on experience riding snowmobiles, ATVs, or UTVs.
• Knowledge of powersports gear, maintenance, and safety best practices.
• Previous remote work experience with a stable workstation and self‑discipline.
• Demonstrated ability to think creatively and adapt to changing customer needs.

Core Skills & Competencies

• Customer‑First Mindset: A genuine passion for helping others and a deep understanding of rider needs.
• Communication Excellence: Clear, concise, and engaging communication across all channels.
• Technical Aptitude: Comfortable navigating multiple software tools and learning new systems quickly.
• Analytical Thinking: Ability to diagnose issues, identify root causes, and propose effective solutions.
• Team Player: Collaborative spirit, open to feedback, and supportive of colleagues.
• Resilience: Handles high‑volume periods with calmness and professionalism.

Career Growth & Development

At brighthush, we believe in nurturing talent. As a Customer Experience & Operations Specialist, you’ll have access to:

• Structured onboarding and mentorship programs that accelerate your learning curve.
• Regular performance reviews and personalized development plans to align your career goals with company objectives.
• Cross‑functional training in sales, logistics, and product management to broaden your skill set.
• Opportunities to advance into senior support roles, team lead positions, or specialized product teams.
• Annual conferences and industry events to broaden your network and expertise.

Work Environment & Culture

Our culture is built on the pillars of adventure, integrity, and continuous improvement. You’ll experience:

• A collaborative, inclusive workspace that values diverse perspectives.
• Open communication channels with leadership and peers.
• Regular team events, both virtual and in‑person, celebrating milestones and achievements.
• A commitment to sustainability and responsible riding practices.

Compensation, Perks, and Benefits

We offer a comprehensive package designed to support your professional and personal life:

• Base Salary: Competitive monthly gross compensation that reflects your experience and performance.
• Performance Bonus: Additional earnings based on key metrics and customer satisfaction scores.
• Benefits: Full legal benefits from day one, including health, dental, and retirement plans.
• Remote Work: Fully equipped home office setup provided to ensure you have the tools you need.
• Training: 100% paid, covering all product and service training to keep you at the forefront of the industry.
• Schedule Flexibility: Shift options from 8 am to 8 pm, 10‑hour shifts, with 1‑hour lunch and two 15‑minute breaks.
• Time Off: Two days off per week (options include Fri‑Sat, Sat‑Sun, or Sun‑Mon).
• Additional Perks: Total pass for riders, travel allowances for industry events, and discounts on brighthush products.

How to Apply

Ready to ride the next step in your career? Click the link below to submit your application and join the brighthush family. We’re excited to meet passionate, customer‑focused professionals who are eager to make a difference in the powersports world.

Apply to brighthush Today

Conclusion

At brighthush, we’re more than a company; we’re a community of riders, innovators, and service champions. If you’re ready to combine your love for powersports with a career that rewards expertise, creativity, and dedication, we want to hear from you. Join us, and help shape the future of riding while enjoying a supportive, growth‑oriented work environment.