Seasoned Customer Experience Specialist – Remote, Full‑Time, Energy & Sustainability Solutions Expert at brighthush

About brighthush

brighthush is not just a company – it’s a movement toward a cleaner, more resilient future. Founded on the belief that every household deserves reliable, affordable, and environmentally responsible power, we have grown into a national leader in the clean‑energy sector. Our portfolio spans solar installations, battery storage, electric vehicle charging, and community‑scale renewable projects. We empower customers to make informed choices that protect the planet while saving money, and we do so with a relentless focus on customer satisfaction, innovation, and integrity.

As a remote‑first organization, brighthush offers the freedom to work from anywhere in the United States, while fostering a collaborative culture that values diversity, continuous learning, and personal growth. Our team is united by a shared mission: to accelerate the transition to renewable energy and to create a brighter, more sustainable world for future generations.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role – you’re joining a community of forward‑thinking professionals who are reshaping the energy landscape. We provide competitive compensation, comprehensive benefits, and a wealth of professional development opportunities. Whether you’re a seasoned customer service veteran or a recent graduate eager to launch a career in sustainability, brighthush offers the platform to thrive, innovate, and make a tangible impact on the world.

Key Responsibilities

As a Customer Experience Specialist, you will be the frontline ambassador of brighthush, ensuring that every interaction reflects our commitment to excellence and sustainability. Your day‑to‑day duties will include:

• Customer Interaction Excellence: Handle inbound inquiries via phone, chat, and email with professionalism, empathy, and a solutions‑oriented mindset.
• Issue Resolution: Diagnose and resolve billing, service, and technical issues promptly, ensuring a seamless experience for every customer.
• Cross‑Functional Collaboration: Partner with billing, technical support, and product teams to communicate customer feedback and drive continuous improvement.
• Data Integrity: Maintain accurate, up‑to‑date records of all customer interactions and transactions in our CRM system to support operational excellence.
• Product Education: Educate customers on brighthush’s renewable energy products, plans, and benefits, helping them understand how our solutions align with their needs.
• Upsell & Cross‑Sell: Identify opportunities to introduce additional services or upgrades that enhance value for the customer while aligning with their goals.
• Customer Journey Stewardship: Guide customers from initial contact through resolution, ensuring a positive, memorable experience that fosters long‑term loyalty.
• Continuous Improvement: Participate in regular training, feedback sessions, and process reviews to refine skills and contribute to team success.

Essential Qualifications

• Minimum of 2 years of customer service experience, preferably in a call center or remote support environment.
• Strong verbal and written communication skills in English; proficiency in additional languages is a plus.
• Proficiency with CRM platforms (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
• Demonstrated ability to handle high‑volume, high‑stress situations while maintaining composure and professionalism.
• Problem‑solving mindset with a track record of turning challenging interactions into positive outcomes.
• Self‑motivated, detail‑oriented, and capable of working independently in a remote setting.
• Valid U.S. driver’s license and reliable internet connection (minimum 25 Mbps).

Preferred Qualifications

• Experience in the energy, utilities, or sustainability sectors.
• Knowledge of renewable energy products, billing structures, and regulatory frameworks.
• Previous exposure to upselling or cross‑selling in a customer‑facing role.
• Familiarity with data analytics tools and reporting dashboards.
• Certification in customer experience or related fields (e.g., CCI, CXI).

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Technical Aptitude: Quick learner who can navigate multiple systems and troubleshoot basic technical issues.
• Communication: Clear, concise, and persuasive communication across all channels.
• Adaptability: Ability to thrive in a fast‑changing environment and embrace new processes.
• Team Collaboration: Willingness to share insights, support peers, and contribute to a positive team culture.
• Time Management: Efficiently prioritize tasks, meet deadlines, and manage a high call volume.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and unlocking potential. As a Customer Experience Specialist, you’ll have access to a wealth of growth and learning resources:

• Structured onboarding and continuous training programs covering product knowledge, customer service best practices, and industry trends.
• Mentorship from senior customer experience leaders and cross‑functional experts.
• Clear career pathways to roles such as Senior Specialist, Team Lead, Customer Success Manager, or Product Specialist.
• Opportunities to participate in innovation projects, process improvement initiatives, and sustainability campaigns.
• Annual tuition reimbursement for courses related to customer experience, renewable energy, or business management.

Work Environment & Culture

brighthush champions a culture of transparency, respect, and empowerment. Our remote workforce enjoys:

• Flexible scheduling that respects work‑life balance.
• Regular virtual town halls, team‑building events, and wellness check‑ins.
• A collaborative platform that encourages idea sharing and cross‑departmental projects.
• Recognition programs that celebrate individual and team achievements.
• Commitment to diversity, equity, and inclusion, ensuring every voice is heard.

Compensation & Benefits

While specific figures may vary, brighthush offers a competitive hourly rate, starting at $25 per hour, with potential for performance‑based increases. Our benefits package includes:

• Health, dental, and vision insurance plans for employees and dependents.
• Life and disability coverage.
• 401(k) retirement plan with company matching.
• Health Savings Account (HSA) options.
• Paid time off (PTO) and paid holidays.
• Employee Assistance Program (EAP) for mental health and well‑being support.
• Tuition reimbursement for approved courses and certifications.
• Monthly wellness stipend and access to virtual fitness classes.

How to Apply

Ready to join a team that’s redefining the future of energy? Submit your application through our career portal, and let’s explore how your expertise can help brighthush deliver unparalleled customer experiences while advancing a sustainable world.

Join brighthush Today – Where Your Voice Powers Positive Change

If you are passionate about customer service, eager to learn about renewable energy, and thrive in a remote, collaborative environment, we want to hear from you. Apply now and become a catalyst for change at brighthush.