Seasoned Customer Financial Specialist Associate – Remote (Eastern Standard Time) – Expert in Patient Billing, Revenue Management, and Patient Financial Advocacy

About brighthush and the Future of Healthcare Finance

brighthush is at the forefront of transforming how patients experience care and how providers manage revenue. In an era where technology, regulatory change, and patient expectations converge, our finance team is the backbone that keeps the system running smoothly. We are dedicated to delivering compassionate, patient‑centered solutions across the United States, and we believe that every financial interaction should be as seamless and transparent as the clinical care we provide.

As a Customer Financial Specialist Associate, you will be a vital link between patients and the financial processes that support their care. Your role will blend empathy, analytical rigor, and a deep understanding of healthcare billing to ensure that patients feel supported while our revenue cycle remains robust and compliant.

Why Join brighthush?

• Impactful Work – Your daily conversations directly influence patient satisfaction and financial outcomes. You’ll help patients navigate complex billing landscapes, ensuring they receive the support they need without compromising revenue integrity.
• Remote Flexibility – Work from anywhere in the United States, with a focus on the Eastern Standard Time zone. Enjoy the freedom of a home office while staying connected to a vibrant, collaborative team.
• Career Growth & Development – Access continuous learning programs, mentorship, and clear career pathways within finance, operations, and leadership. We invest in your professional growth so you can advance to higher roles.
• Inclusive Culture – Our workplace is built on kindness, excellence, learning, innovation, and safety. Every voice is heard, and every idea is valued.
• Competitive Compensation – A comprehensive benefits package that includes health, vision, dental, domestic partner coverage, paid time off, 401(k) match, and wellness resources.

Key Responsibilities

In this role, you will manage a dynamic mix of inbound and outbound calls, ensuring that every patient interaction is handled with empathy, clarity, and efficiency. Your responsibilities include:

• Patient Advocacy – Serve as the single point of contact for brighthush patients, offering in‑depth knowledge and advocating for any billing or process concerns.
• Accounts Receivable Management – Collect payments, resolve account discrepancies, apply discounts, set up monthly installment plans, and guide patients through financial assistance programs.
• Billing Validation – Verify self‑pay account status, confirm insurance billing accuracy, manage undeliverable statements, and ensure compliance with departmental policies and state/federal regulations.
• Cross‑Functional Collaboration – Work closely with Revenue Management, Clinical Operations, and IT to coordinate activities that enhance revenue integrity and patient satisfaction.
• Process Improvement – Identify improvement opportunities, propose recommendations, and lead initiatives that streamline processes and elevate the patient experience.
• System Migration Support – Assist with data integrity and minimal disruption during system migrations related to mergers and acquisitions.
• Reporting & Analytics – Prepare and deliver accurate reports on collections, aging, and patient satisfaction metrics.
• Compliance & Quality Assurance – Maintain strict adherence to federal and state regulations, including HIPAA and ACA, and uphold internal policies.
• Continuous Learning – Stay current on industry trends, billing codes, and regulatory changes to provide the most accurate information to patients.

Essential Qualifications

• High School Diploma or GED (required).
• Minimum of 1 year of customer‑facing experience in a healthcare or financial setting (required).
• Strong verbal and written communication skills.
• Proficiency with billing and customer relationship management (CRM) systems.
• Ability to navigate complex regulatory environments and maintain compliance.
• Demonstrated problem‑solving skills and a proactive mindset.
• High level of accuracy and attention to detail.
• Self‑motivated, with the ability to work independently in a remote setting.

Preferred Qualifications

• Experience in healthcare revenue cycle management or medical billing.
• Knowledge of insurance verification, prior authorization, and financial assistance programs.
• Familiarity with state and federal healthcare regulations (e.g., HIPAA, ACA).
• Previous experience in a high‑volume call center environment.
• Advanced proficiency in Microsoft Office Suite and data analysis tools.
• Certification in medical billing or finance (e.g., Certified Professional Biller).

Skills & Competencies

• Customer‑Centric Mindset – Empathy, active listening, and the ability to build rapport quickly.
• Financial Acumen – Understanding of billing cycles, payment plans, and financial assistance.
• Regulatory Knowledge – Awareness of compliance requirements and best practices.
• Technical Proficiency – Comfortable with multiple software platforms and data entry.
• Problem‑Solving – Ability to analyze issues, propose solutions, and follow through.
• Time Management – Efficiently handle multiple tasks while meeting deadlines.
• Collaboration – Work effectively with cross‑functional teams in a virtual environment.

Career Growth & Learning Opportunities

At brighthush, continuous learning fuels innovation and excellence. As a Customer Financial Specialist Associate, you will have access to:

• On‑the‑job training modules covering billing systems, compliance, and customer service best practices.
• Mentorship programs pairing you with seasoned finance professionals.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the organization.
• Leadership development workshops that prepare you for future managerial roles.
• Annual performance reviews with clear metrics and personalized development plans.

Work Environment & Culture at brighthush

Our culture is built on the pillars of kindness, excellence, learning, innovation, and safety. We foster an environment where:

• Every team member is respected and heard.
• Ideas are welcomed, and constructive feedback is encouraged.
• Collaboration across departments is the norm, not the exception.
• Work‑life balance is supported through flexible scheduling and remote work options.
• Professional growth is a shared responsibility between employee and organization.

Compensation, Perks, and Benefits

While specific salary ranges are determined by experience and qualifications, brighthush offers a competitive compensation package that includes:

• Health, vision, and dental insurance for full‑time and part‑time employees.
• Domestic partner coverage.
• Paid time off, holidays, and sick leave.
• 401(k) plan with company match.
• Employee wellness programs and resources.
• Access to a virtual learning platform and tuition reimbursement for relevant courses.

How to Apply

Ready to make a difference in patient care and financial stewardship? Submit your application today and join a team that values your expertise, supports your growth, and celebrates your contributions.

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Equal Opportunity Employer

brighthush is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.