Seasoned Customer Operations Representative – Remote Order Management & Customer Success Specialist at brighthush

About brighthush

brighthush is a forward‑thinking, farmer‑ and member‑owned cooperative that is redefining the future of food. As a Fortune 250 organization, we blend agricultural heritage with cutting‑edge technology to deliver high‑quality products and services worldwide. Our culture is built on integrity, collaboration, and a relentless focus on customer satisfaction. Recognized as a Top Workplace by Indeed and LinkedIn, and named to the TIME 100 Most Influential Companies list, brighthush offers a dynamic environment where every team member can thrive.

Why This Role Matters

As a Customer Operations Representative, you will be the linchpin between our customers, sales, supply chain, and manufacturing teams. Your expertise in order entry, pricing, and product inquiries will directly influence the customer experience and drive operational excellence. Working remotely from the Central Time Zone, you will ensure that every order is processed accurately, every pricing nuance is understood, and every customer concern is resolved with professionalism and speed.

Key Responsibilities

• Order Management Excellence: Execute end‑to‑end order processing, from entry to fulfillment, ensuring adherence to Standard Operating Procedures (SOP) and zero tolerance for entry or pricing errors.
• Customer Relationship Builder: Establish and nurture strong relationships with customers, providing exceptional service and maintaining a positive brand representation at all times.
• Cross‑Functional Liaison: Act as the bridge between customers, sales, supply chain, and manufacturing, coordinating efforts to meet customer requirements and drive continuous improvement.
• Issue Escalation & Resolution: Identify, document, and promptly elevate issues to the appropriate stakeholders, ensuring efficient resolution and customer satisfaction.
• Data & Reporting: Monitor order life cycles, track key metrics, and generate reports on order accuracy, pricing discrepancies, and customer feedback.
• Process Improvement: Analyze trends, identify bottlenecks, and recommend actionable improvements to enhance order management processes.
• Compliance & Governance: Maintain strict adherence to Sarbanes‑Oxley (SOX) compliance, data security, and privacy standards.
• Technology Utilization: Leverage Salesforce for account management, call logging, note creation, and service request tracking; use Microsoft Office Suite (Excel, Outlook, Word) for daily tasks.
• Contract & Pricing Expertise: Apply advanced knowledge of contract processes, promotions, discount structures, and pricing strategies to support customer negotiations.
• Team Collaboration: Participate in regular cross‑functional meetings, share insights, and contribute to a culture of continuous learning.

Essential Qualifications

• High School Diploma or GED.
• Minimum 1 year of comparable customer service experience.
• Proficient in Microsoft Office (Excel, Outlook, Word).
• Strong telephone etiquette and professional communication skills.
• Ability to work a set schedule from 7:30 am to 5:30 pm Central Standard Time.
• Commitment to integrity, business ethics, and personal accountability.

Preferred Qualifications

• Bachelor’s degree in Business, Communications, Agriculture, or a related field.
• 3+ years of comparable customer service experience.
• Intermediate proficiency in Microsoft Office.
• Experience with JD Edwards E1 ERP.
• Advanced Salesforce experience, including account maintenance and service request management.
• Knowledge of web order entry processes and advanced order management skills.
• Understanding of promotions, discount structures, and pricing strategies.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Analytical Thinking: Ability to interpret data, identify trends, and propose solutions.
• Communication: Clear, concise, and persuasive written and verbal communication.
• Problem‑Solving: Proactive in identifying issues and driving resolution.
• Adaptability: Comfortable working in a fast‑paced, evolving environment.
• Team Player: Collaborative approach to cross‑functional projects.
• Technology Savvy: Comfortable with Salesforce, ERP systems, and Microsoft Office.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Operations Representative, you will gain exposure to multiple business functions, positioning you for future roles in supply chain, sales operations, or customer success leadership. We offer:

• Structured onboarding and mentorship programs.
• Access to internal training courses and certifications.
• Regular performance reviews with actionable feedback.
• Opportunities to lead process improvement initiatives.
• Potential for geographic relocation or transition to in‑office roles.

Work Environment & Culture

Our remote work model empowers you to balance professional and personal commitments while staying connected to a vibrant, collaborative community. You will:

• Participate in virtual team huddles and cross‑functional workshops.
• Engage with a diverse group of colleagues from across the country.
• Benefit from a culture that values transparency, accountability, and continuous improvement.
• Enjoy flexible scheduling within core business hours to accommodate personal responsibilities.

Compensation & Benefits

We offer a competitive hourly rate ranging from $21.57 to $32.36, with most new hires starting near the midpoint of this range. In addition to base pay, you will receive:

• Health, dental, and vision insurance.
• Paid time off (PTO) and holiday pay.
• Life and disability coverage.
• 401(k) retirement plan with company match.
• Educational assistance and tuition reimbursement.
• Well‑being resources, including mental health support and wellness programs.
• Employee development programs and leadership training.

Our Commitment to Diversity & Inclusion

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, including those who identify as M/F/Vets/Disabled. We maintain a drug‑free workplace and conduct post‑employment substance abuse testing in accordance with our comprehensive policy.

How to Apply

Ready to join a company that values integrity, innovation, and customer success? Click the link below to submit your application and take the first step toward an exciting career at brighthush.

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Final Thoughts

As a Customer Operations Representative at brighthush, you will play a pivotal role in shaping the customer experience and driving operational excellence. Your expertise will directly impact our ability to deliver high‑quality products and services to farmers, retailers, and consumers worldwide. If you are a proactive, detail‑oriented professional with a passion for customer success and a desire to grow within a dynamic, industry‑leading organization, we encourage you to apply today. Join brighthush and help us continue to innovate and lead the future of food.