Seasoned Customer Service & Appointment Setter – Remote USA, $20–$45/hr, Contract‑to‑Hire – Drive Client Engagement & Scheduling Excellence at brighthush

Welcome to brighthush – Where Every Conversation Counts

At brighthush, we believe that the foundation of any thriving business is built on authentic, high‑quality customer interactions. Our mission is simple yet powerful: connect people with the solutions they need while fostering a culture of empathy, professionalism, and continuous improvement. Whether you’re a seasoned communicator or a motivated newcomer, you’ll find a place where your voice shapes experiences, drives growth, and creates lasting value.

About the Role: Customer Service Appointment Setter (USA Remote)

This is a contract‑to‑hire opportunity that blends flexibility, competitive pay, and a clear path to full‑time employment. As a Customer Service Appointment Setter, you will be the first point of contact for many of our clients, guiding them through the booking process with confidence and care. Your role is pivotal in turning inquiries into appointments, ensuring a seamless experience that reflects the high standards of brighthush.

Key Responsibilities

• Inbound & Outbound Calls: Handle incoming customer inquiries and proactively reach out to potential or existing clients using approved scripts that feel natural and engaging.
• Needs Assessment: Listen attentively to understand each caller’s needs, provide clear, concise answers to routine questions, and identify opportunities for upsell or cross‑sell where appropriate.
• Appointment Management: Schedule, confirm, and reschedule appointments, ensuring all details are accurate, up‑to‑date, and aligned with client expectations.
• Follow‑Up: Send reminders, confirm appointments, and address any changes or cancellations in a timely manner, maintaining a high level of customer satisfaction.
• Data Accuracy: Maintain accurate call notes and appointment records in our CRM system, ensuring data integrity and compliance with privacy regulations.
• Escalation Protocol: Identify complex or sensitive issues and forward them to the appropriate team member for resolution, ensuring a smooth handoff and minimal disruption.
• Process Adherence: Follow company procedures, calling guidelines, and compliance requirements at all times, contributing to a consistent and reliable customer experience.
• Continuous Improvement: Provide feedback on scripts and processes to help refine our customer experience, driving innovation and operational excellence.

Essential Qualifications

• U.S. residency with a reliable high‑speed internet connection and a quiet workspace.
• Fluent spoken English with excellent verbal communication skills.
• Professional, friendly, and confident phone manner.
• Strong listening skills and the ability to build rapport quickly.
• Ability to follow scripts naturally without sounding robotic.
• High level of organization and meticulous attention to detail.
• Basic computer literacy and comfort navigating CRM platforms.
• Dependable availability, including evenings and weekends as required.
• Previous experience in appointment setting or customer service is a plus, but motivated candidates with strong communication skills are encouraged to apply.

Preferred Qualifications

• Experience with call‑center software (e.g., brighthush, brighthush, or similar).
• Knowledge of the healthcare or technology industry.
• Multilingual abilities to serve a diverse customer base.
• Track record of meeting or exceeding appointment‑setting targets.

Skills & Competencies

• Exceptional verbal communication and active listening.
• Empathy and the ability to handle objections with grace.
• Time‑management skills to juggle multiple calls and follow‑ups.
• Problem‑solving mindset for quick resolution of customer concerns.
• Adaptability to changing scripts and evolving business needs.
• Team collaboration, even when working remotely.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As you demonstrate excellence in appointment setting, you’ll have the opportunity to:

• Advance to a Senior Appointment Setter or Team Lead role, taking on greater responsibility and influence.
• Transition into a Customer Success or Sales Support position, expanding your skill set and career trajectory.
• Participate in ongoing training modules covering advanced communication techniques, industry knowledge, and leadership skills.
• Earn performance‑based bonuses and recognition awards that celebrate your contributions.

Work Environment & Company Culture

Our culture is built on transparency, respect, and a shared passion for customer delight. Even though you’ll be working remotely, you’ll feel part of a vibrant, collaborative team through:

• Weekly virtual huddles to share wins, challenges, and best practices.
• Monthly town‑hall meetings with senior leadership, fostering open dialogue.
• Access to a digital resource hub with training videos, FAQs, and peer‑support forums.
• A flexible schedule that respects your work‑life balance and personal commitments.

Compensation, Perks, and Benefits

We offer a competitive hourly rate ranging from $20 to $45, depending on experience, communication skills, and appointment‑setting performance. Additional benefits include:

• Performance‑based bonuses and incentive programs that reward excellence.
• Health, dental, and vision insurance options for full‑time hires.
• Paid time off and holiday schedule for contract‑to‑hire employees.
• Access to a wellness stipend and mental‑health resources.
• Opportunity to work with cutting‑edge CRM tools and technology.

What You’ll Need to Succeed

Success in this role requires a blend of technical proficiency, interpersonal skill, and a genuine desire to help people. You’ll need:

• A reliable high‑speed internet connection and a quiet workspace.
• Comfortable with using a headset and navigating multiple software windows.
• Strong time‑management skills to handle a high volume of calls efficiently.
• Self‑motivation and the ability to stay focused during repetitive tasks.

How to Apply

We’re excited to learn more about you! Please submit a brief application that includes:

1. A short introduction about yourself and why you’re interested in this role.
2. Your current U.S. location and time zone.
3. Relevant experience in customer service, appointment setting, or related fields.
4. Your general availability (days and hours).

Send your application via the link below. We value professionalism, reliability, and authentic customer conversations over aggressive sales tactics. If you communicate confidently, listen carefully, and can turn a conversation into a well‑scheduled appointment, we’d love to hear from you!

Apply via brighthush portal

Join brighthush – Where Your Voice Makes a Difference

At brighthush, every call is an opportunity to create lasting value. If you’re ready to bring your enthusiasm, professionalism, and communication skills to a team that truly cares about customer experience, we invite you to apply today. Let’s build brighter futures together.