Seasoned Customer Service & Operations Specialist – Fuel & Energy Retail, Sales & Inventory Management, Customer Experience Lead – brighthush

About brighthush

brighthush is a farmer‑owned cooperative that has been a trusted name in the energy and fuel industry since 1929. With a strong presence across Missouri, Arkansas, Indiana, Iowa, Kansas, Kentucky, Oklahoma, and Tennessee, brighthush supplies fuels, lubricants, and propane to a diverse customer base that ranges from residential households to commercial fleets. Beyond fuel retail, brighthush operates brighthush convenience stores, a brighthush franchise, a solar panel installation arm, and a wholesale fuel distribution network. Our mission is simple: deliver reliable, high‑quality energy solutions while putting customers first and fostering a culture of integrity, innovation, and community impact.

Why Join brighthush?

At brighthush, you’ll be part of a legacy that blends tradition with forward‑thinking solutions. We’re not just a fuel provider; we’re a community partner, a technology innovator, and a workplace that values growth, safety, and teamwork. If you’re looking for a role that offers hands‑on experience, continuous learning, and the chance to make a tangible impact on both customers and the communities we serve, brighthush is the place for you.

Position Overview

We are seeking a seasoned Customer Service & Operations Specialist to become the heartbeat of our retail locations. In this role, you will blend frontline customer engagement with meticulous operational support—handling sales, payments, inventory, and safety protocols—while driving a culture of excellence and accountability. If you thrive in a fast‑paced, collaborative environment and are passionate about delivering top‑notch service, this is the opportunity for you.

Key Responsibilities

• Sales & Deposit Management: Accurately record daily sales, reconcile cash and card transactions, and prepare deposit slips for bank transfer. You will also analyze sales trends to provide actionable insights to store management.
• Inventory Oversight: Maintain up‑to‑date stock sheets, monitor fuel and product levels, and coordinate restocking with suppliers. This includes performing regular cycle counts and ensuring accurate inventory records.
• Payment Processing: Apply customer payments to the correct accounts, resolve discrepancies, and issue receipts or refunds as needed. You will also manage credit card authorizations and handle any charge‑back scenarios.
• Petty Cash & Reimbursements: Process petty cash requests, attach supporting documentation, and keep a clear audit trail. You will be responsible for reconciling the petty cash drawer at the end of each shift.
• Regulatory Compliance: Assist the store manager in filing tax exemption forms (FE7, MO1) and other required regulatory documents. You will stay current on state and federal fuel regulations and ensure all paperwork is filed accurately.
• Customer Interaction: Serve as the first point of contact for phone inquiries, greet customers warmly, and address routine requests with professionalism. You will also handle customer complaints and resolve issues on the spot whenever possible.
• Out‑of‑Gas Communication: Inform customers of service interruptions, explain “Out of Gas” procedures, and ensure transparency. You will coordinate with the fuel delivery team to minimize downtime.
• Correspondence Management: Respond to daily emails and letters from customers and the home office in a timely, professional manner. You will also draft internal memos and updates for the store team.
• New Customer Onboarding: Complete safety forms, credit applications, equipment lease agreements, and propane tank leases. You will guide new customers through the onboarding process and ensure all documentation is filed correctly.
• Workplace Safety & Organization: Maintain a clean, safe work environment, adhere to safety protocols, and keep filing systems organized. You will conduct regular safety audits and report any hazards.
• Accounts Receivable Support: Assist in sales and accounts receivable collection efforts as directed by management. You will follow up on overdue accounts and maintain accurate aging reports.
• Propane Operations: Obtain propane certification, fill propane tanks at assigned locations, and follow all safety procedures. You will also monitor propane inventory and coordinate deliveries.
• Relationship Building: Foster positive relationships with colleagues, vendors, and customers to enhance service quality. You will act as a liaison between the store and the corporate office.
• Policy Adherence: Follow company policies, procedures, and posted work schedules, accurately clocking hours worked. You will also ensure compliance with all labor regulations.
• Proactive Communication: Report operational issues or concerns to supervisors promptly. You will provide suggestions for process improvements and help implement best practices.
• Additional Duties: Perform any other tasks assigned to support overall store performance and operational excellence. You will be a versatile team player ready to step in wherever needed.

Essential Qualifications

• High school diploma or equivalent.
• Legal authorization to work in the United States and a minimum age of 18.
• Basic understanding of accounting principles and ability to perform mathematical calculations for change, reporting, and inventory accounting.
• Proficiency with computers and office productivity software, including Microsoft Office Suite.
• Strong verbal and written communication skills in English.
• Ability to learn new concepts quickly and apply technical materials effectively.
• Physical capability to stand or sit for up to nine hours per shift, and to lift or move items weighing up to 50 pounds.
• Willingness to work safely with hazardous materials and comply with all safety regulations.
• Successful completion of a pre‑employment drug screening and criminal background check.

Preferred Experience & Skills

• 1–3 years of customer service or related experience in a retail or service environment.
• Demonstrated ability to meet deadlines and manage time efficiently in a fast‑paced setting.
• High level of accuracy in detail‑oriented tasks.
• Quick grasp of new concepts and adaptability to evolving processes.
• Strong teamwork skills, with the capacity to work independently when necessary.
• Proactive approach to setting priorities, establishing goals, and developing actionable plans.

Core Competencies for Success

• Customer‑Centric Mindset: Deliver exceptional service by anticipating needs and resolving issues swiftly.
• Integrity & Accountability: Uphold company values by acting honestly, taking ownership, and following through on commitments.
• Communication: Convey information clearly, both verbally and in writing, to diverse audiences.
• Problem‑Solving: Identify operational challenges and propose effective solutions.
• Adaptability: Thrive in a dynamic environment, adjusting to new tasks and priorities.
• Team Collaboration: Foster a supportive atmosphere, sharing knowledge and resources with colleagues.

Career Growth & Development

At brighthush, we believe in nurturing talent from the ground up. Whether you’re just starting your career or looking to advance into leadership, we offer a comprehensive development ecosystem that includes:

• Structured on‑the‑job training programs covering sales, inventory, safety, and customer service best practices.
• Clear pathways for internal advancement into supervisory, managerial, or specialized technical roles.
• Educational expense assistance for courses that align with your career goals within brighthush.
• Mentorship and coaching from experienced leaders who are committed to your professional growth.
• Regular performance reviews and goal‑setting sessions to keep your career trajectory on track.

Work Environment & Culture

brighthush’s culture is built on a foundation of shared values that guide every interaction:

• Put Customers First: We prioritize customer satisfaction above all else.
• Provide Excellent Service: We go the extra mile to exceed expectations.
• Deliver on Your Promises: Reliability and consistency are non‑negotiable.
• Be Tenacious: We embrace challenges and persist until solutions are found.
• Work Passionately: Passion fuels innovation and resilience.
• Lead by Example: Integrity, ownership, and empathy shape our leadership style.

Our work environment is clean, organized, and safety‑first. Employees are encouraged to maintain tidy workspaces, adhere to safety protocols, and collaborate across departments to achieve common goals. We celebrate teamwork, recognize achievements, and foster a sense of belonging that extends beyond the workplace into the communities we serve.

Compensation & Benefits

While specific salary ranges vary by location and experience, brighthush offers a competitive compensation package that includes:

• Competitive base wages that reflect industry standards.
• Paid time off, including vacation, sick leave, and company holidays.
• Profit‑sharing and performance incentives for eligible employees.
• Comprehensive health benefits: medical, dental, vision, and an employee assistance program.
• Company‑paid life insurance and short‑ and long‑term disability coverage.
• 401(k) retirement plan with company match, offering both pre‑tax and Roth options.
• Employee wellness initiatives and a supportive work‑life balance framework.
• Employee discounts on fuel, convenience store items, and partner services.

How to Apply

If you’re ready to bring your customer service expertise, operational acumen, and passion for excellence to brighthush, we encourage you to apply today. Join a team that values integrity, innovation, and community impact.

Apply to brighthush

Closing Statement

At brighthush, every team member plays a vital role in delivering reliable energy solutions and exceptional customer experiences. As a Customer Service & Operations Specialist, you will be at the heart of our operations, ensuring that our customers receive the highest level of service while supporting the smooth functioning of our stores. If you are a proactive, detail‑oriented professional who thrives in a collaborative environment and is eager to grow within a respected, community‑focused organization, we would love to hear from you. Take the next step in your career and become part of the brighthush family.