Seasoned Customer Service & Order Management Specialist – 3PL Operations Lead – Champion Logistics Excellence at brighthush

About brighthush

brighthush is a forward‑thinking logistics powerhouse that partners with some of the world’s most innovative brands to deliver seamless supply‑chain solutions. With a laser focus on precision, speed, and customer satisfaction, we transform complex distribution challenges into reliable, scalable operations. Our culture is built on collaboration, continuous improvement, and a relentless drive to solve problems that matter. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where your contributions directly impact the success of our partners and the communities they serve.

Why brighthush is the Place to Grow Your Career

At brighthush, we believe that great work begins with great people. We invest in our team through:

• Ongoing training and mentorship programs that keep you at the cutting edge of logistics technology.
• A clear career progression path that rewards initiative and results.
• A remote‑first approach that lets you work from anywhere in Ontario while staying connected to a vibrant, supportive community.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard.
• Competitive compensation, comprehensive benefits, and a host of perks designed to keep you energized and engaged.

Position Overview

We’re seeking a proactive, detail‑oriented Customer Service & Order Management Specialist to lead our 3PL operations. In this role, you will be the frontline liaison between our clients and internal teams, ensuring every order is processed accurately, every inquiry is answered promptly, and every record is maintained with precision. If you thrive in a fast‑paced environment, love problem‑solving, and are passionate about delivering exceptional service, we want to hear from you.

Key Responsibilities

• Order Processing & Management: Receive, validate, and enter orders into our brighthush ERP system, ensuring data accuracy and compliance with client specifications.
• Customer Interaction: Serve as the primary point of contact for client inquiries via phone, email, and chat, providing timely, accurate, and courteous responses.
• Record Keeping & Reporting: Maintain meticulous records of all transactions, generate daily and weekly reports, and flag discrepancies for resolution.
• Issue Resolution: Identify and troubleshoot order issues, coordinate with warehouse, shipping, and finance teams to resolve discrepancies and prevent delays.
• Process Improvement: Continuously evaluate existing workflows, propose enhancements, and collaborate with cross‑functional teams to streamline operations.
• Compliance & Quality Assurance: Adhere to company policies, industry regulations, and quality standards to ensure consistent service delivery.
• Team Collaboration: Partner with sales, operations, and finance to align on client expectations and deliver integrated solutions.
• Technology Adoption: Champion the adoption of new tools and automation to increase efficiency and reduce manual errors.

Essential Qualifications

• Post‑secondary education or equivalent experience in business, logistics, or a related field.
• 0–2 years of customer service experience, preferably in a logistics or supply‑chain environment.
• Proficiency in the brighthush Office Suite (Outlook, Word, Excel) and basic internet research skills.
• Strong written and verbal communication skills in English.
• Excellent problem‑solving abilities and a keen eye for detail.
• Ability to thrive in a fast‑paced, dynamic work environment.
• Self‑motivated, organized, and capable of managing multiple priorities simultaneously.

Preferred Qualifications

• Experience with brighthush ERP systems.
• Knowledge of 3PL operations, shipping logistics, and order fulfillment processes.
• Familiarity with data entry best practices and quality control procedures.
• Previous remote work experience with strong time‑management skills.
• Experience in a customer‑facing role within the healthcare or pharmaceutical sector.

Key Skills & Competencies

• Technical Proficiency: Advanced Excel skills (pivot tables, VLOOKUP, macros), Outlook email management, and basic ERP navigation.
• Communication: Clear, concise, and professional communication across all channels.
• Analytical Thinking: Ability to interpret data, identify trends, and recommend actionable solutions.
• Collaboration: Strong teamwork skills, comfortable working with cross‑functional teams such as warehouse, shipping, and finance.
• Adaptability: Quick learner who can adjust to new processes, tools, and changing priorities.
• Customer‑Centric Mindset: Passion for delivering outstanding service and building lasting client relationships.

Career Growth & Learning Opportunities

At brighthush, your growth is our priority. We offer:

• Structured onboarding and continuous training programs to build your skill set.
• Mentorship from experienced leaders in logistics and customer service.
• Clear career pathways from Customer Service Representative to Operations Manager, Process Improvement Lead, or Client Success Manager.
• Access to industry conferences, webinars, and certifications (e.g., brighthush Certifications).
• Regular performance reviews with actionable feedback and development plans.
• Opportunities to lead cross‑functional projects and influence company strategy.

Work Environment & Culture

brighthush embraces a remote‑first culture that empowers you to work from the location that best suits your lifestyle. Our virtual office is built on:

• Weekly team huddles to align on goals and celebrate wins.
• Open communication channels via brighthush Collaboration Tools.
• A collaborative mindset that encourages idea sharing and continuous improvement.
• Commitment to diversity, equity, and inclusion, ensuring every voice is heard.
• Flexible scheduling to support work‑life balance.
• Virtual social events and team‑building activities to foster camaraderie.

Compensation & Benefits

While specific figures may vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses and incentive programs.
• Health, dental, and vision insurance plans.
• Generous parental leave and family‑support benefits.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Professional development stipend and tuition reimbursement.
• Annual company‑wide retreats and team‑building events.
• Flexible work hours and remote‑work stipend.

How to Apply

If you’re ready to join a forward‑thinking logistics partner that values innovation, collaboration, and customer excellence, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush’s Customer Service & Order Management Specialist – 3PL Operations Lead role.

We look forward to exploring how your skills and passion can help us continue to deliver outstanding service to our clients and partners.

Apply to this position at brighthush