Seasoned Customer Service Representative – Hybrid Remote & Onsite Opportunity in Chicago, IL – Drive Growth & Excellence with brighthush

Welcome to brighthush – Where Customer Experience Meets Innovation

At brighthush, we’re more than a customer‑service provider; we’re a movement that redefines how businesses connect with their customers. In a world where every touchpoint counts, we empower our teams to deliver service that feels personal, reliable, and forward‑thinking. If you thrive on solving problems, building relationships, and driving continuous improvement, you’ll find a home here.

About brighthush

Founded on the belief that exceptional customer service is the engine of business success, brighthush has grown from a small, customer‑centric support hub into a national leader in integrated service solutions. We partner with clients across technology, logistics, consumer services, and more, leveraging data‑driven insights and cutting‑edge technology to create seamless experiences. Our culture is built on teamwork, diversity, and a relentless pursuit of excellence. Whether you’re a seasoned veteran or a recent graduate, brighthush offers a supportive environment where your growth is our priority.

Why This Role is a Game‑Changer

As a Customer Service Representative, you’ll be the linchpin that keeps our operations running smoothly. You’ll manage the flow of information between customers, technicians, and internal stakeholders, ensuring that every request is handled with speed, accuracy, and a personal touch. This hybrid role blends the flexibility of remote work with the camaraderie of an on‑site team, giving you the best of both worlds.

Competitive Compensation & Benefits

• Hourly wages: $18–$22, based on experience and performance.
• Remote flexibility: Fully remote after initial on‑site training.
• Health & wellness: Low‑cost medical, dental, vision, and life insurance.
• Retirement: 401(k) with a 4.5% company match.
• Equity: Employee Stock Purchase Plan.
• Paid time off: Six paid holidays plus up to 15 days of PTO in the first year.
• Discounts: Exclusive employee discount program.
• Learning & development: Continuous professional growth opportunities.

Key Responsibilities

In this role, you’ll perform a wide range of tasks that keep our customer experience seamless and our operations efficient. Your day‑to‑day activities will include:

• Customer Interaction: Deliver exceptional service to both internal and external clients via phone, email, chat, and in‑person meetings.
• Task Management: Prioritize, plan, and complete daily assignments, special projects, and ad‑hoc requests with precision.
• Accounts Receivable & Collections: Facilitate timely invoicing, follow‑ups, and collection efforts to maintain healthy cash flow.
• Administrative Support: Handle data entry, file management, and documentation using our customer‑service software suite.
• Proactive Follow‑Up: Reach out to customers and technicians to confirm service details, resolve issues, and gather feedback.
• Data Accuracy: Maintain accurate records in our CRM and reporting tools, ensuring data integrity across all touchpoints.
• Collaboration with Management: Partner with supervisors to set realistic expectations, meet deadlines, and drive continuous improvement.
• Route Scheduling Assistance: Support the planning and optimization of service routes for field technicians.
• Reporting: Produce accurate, timely reports on call volume, resolution rates, and customer satisfaction metrics.
• Training & Mentorship: Assist in onboarding and training new team members, sharing best practices and company values.
• Attention to Detail: Demonstrate meticulousness in every task, from data entry to customer communication.

Essential Qualifications

• High school diploma or equivalent.
• Excellent phone etiquette and a friendly, professional demeanor.
• Strong organizational skills with the ability to juggle multiple priorities.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with customer‑service software.
• Solid understanding of customer‑service principles and best practices.
• Excellent written and verbal communication skills.
• Strong interpersonal skills—capable of communicating effectively with customers, technicians, and colleagues.
• Successful completion of a background check and drug screening.

Preferred Qualifications & Competencies

• Experience in a customer‑service or call‑center environment.
• Knowledge of CRM systems and data‑management tools.
• Problem‑solving mindset with a proactive approach to challenges.
• Team‑player attitude—collaborating across departments to achieve shared goals.
• Adaptability to evolving processes and technology upgrades.
• Commitment to continuous learning and professional growth.

Skills & Competencies for Success

To thrive in this role, you’ll need a blend of technical, interpersonal, and analytical skills:

• Communication Excellence: Articulate complex information clearly and concisely across multiple channels.
• Technical Proficiency: Navigate CRM platforms, data‑entry tools, and reporting dashboards with ease.
• Problem‑Solving: Identify root causes of customer issues and propose effective solutions.
• Time Management: Balance high call volumes with administrative duties without compromising quality.
• Collaboration: Work seamlessly with field technicians, supervisors, and cross‑functional teams.
• Adaptability: Embrace new processes, tools, and industry trends to stay ahead of the curve.
• Customer‑Centric Mindset: Put the customer’s needs at the forefront of every decision.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Service Representative, you’ll have access to:

• Structured onboarding and mentorship programs.
• Regular performance reviews and clear career pathways.
• Cross‑functional training—gain exposure to operations, field service, and technology teams.
• Leadership development workshops for high‑potential employees.
• Opportunities to transition into supervisory, managerial, or specialized roles.

Work Environment & Company Culture

Our culture is built on the core values that define brighthush:

• Professionalism: Strive for excellence in every interaction.
• Ethics: Do the right thing, always.
• Self‑lessness: Go the extra mile for teammates and customers.
• Teamwork: Success is a collective effort—your contributions matter.

We celebrate diversity, encourage open communication, and foster an inclusive environment where every voice is heard. Our remote‑first approach means you can work from the comfort of your home while staying connected through collaborative tools and regular virtual huddles.

Compensation, Perks & Benefits (General Overview)

While specific details may vary, you can expect:

• Competitive hourly wages ($18–$22).
• Full benefits package—medical, dental, vision, life insurance.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Paid holidays and generous PTO.
• Employee discount program via brighthush.
• Continuous learning resources and tuition assistance.

How to Apply

If you are passionate about delivering top‑notch customer service, thrive in a collaborative environment, and are ready to grow with a forward‑thinking organization, we encourage you to apply today. Join brighthush and become part of a team that values professionalism, ethics, self‑lessness, and teamwork.

Click the link below to submit your application and take the first step toward an exciting career at brighthush.

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