Seasoned Customer Service Representative – Remote Health Benefits Support Specialist with 2+ Years Call Center Experience at brighthush

About brighthush

brighthush is a forward‑thinking health services organization that empowers individuals to make informed choices about their well‑being. With a mission to simplify access to benefits and provide compassionate support, we blend technology, expertise, and a people‑first culture to deliver exceptional service across the United States. Whether you’re a seasoned professional or a recent graduate, brighthush offers a dynamic environment where your voice matters, your growth is nurtured, and your impact is felt.

Why Join brighthush?

At brighthush, we believe that great customer service is the cornerstone of a healthy community. As a Remote Customer Service Representative, you’ll be the friendly face and knowledgeable guide for our clients, helping them navigate benefits, answer questions, and resolve issues with confidence. Your work will directly influence the satisfaction and well‑being of thousands of individuals, making every call meaningful.

Key Responsibilities

• Benefit Support: Provide clear, accurate, and consistent information about health, dental, vision, and other benefit programs to individuals and families.
• Customer Interaction: Deliver high‑quality customer service via phone, chat, and email, ensuring a positive experience for every client.
• Problem Resolution: Identify and resolve inquiries, escalations, and complaints in a timely and professional manner.
• Data Accuracy: Log interactions accurately in our CRM system, maintaining up‑to‑date records and following data privacy protocols.
• Continuous Improvement: Participate in ongoing training, share best practices, and contribute to process enhancements that elevate service quality.
• Team Collaboration: Work closely with cross‑functional teams—including billing, enrollment, and technical support—to ensure seamless client experiences.

Essential Qualifications

• Minimum of 2 years’ experience in a high‑volume call center environment.
• Strong PC proficiency, including Microsoft Office Suite and CRM platforms.
• High School Diploma or GED required; Associate’s Degree in social or behavioral sciences, or a related field, preferred.
• Excellent verbal and written communication skills.
• Ability to work independently while maintaining a collaborative spirit.
• Reliable internet connection and a quiet, dedicated workspace for remote work.

Preferred Qualifications

• Experience in health or human services, with knowledge of Medicaid or other public benefit programs.
• Bilingual proficiency (Spanish, French, Mandarin, etc.) is a strong plus.
• Prior experience with remote or virtual customer service roles.
• Familiarity with call center metrics such as average handle time, first‑contact resolution, and customer satisfaction scores.

Skills & Competencies

• Empathy & Active Listening: Ability to understand client concerns and respond with genuine care.
• Problem‑Solving: Quick thinking and analytical skills to resolve complex benefit questions.
• Adaptability: Comfortable navigating changing policies, technology updates, and evolving client needs.
• Time Management: Efficiently handle multiple tasks while meeting performance targets.
• Team Player: Willingness to collaborate, share insights, and support colleagues.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. We offer:

• Structured onboarding and 5‑week intensive training program covering benefits, compliance, and customer service excellence.
• Ongoing learning modules, webinars, and certifications to deepen your expertise in health benefits and call center best practices.
• Clear career pathways from Customer Service Representative to Team Lead, Operations Manager, or Benefits Specialist roles.
• Mentorship programs pairing you with experienced leaders who guide your growth.
• Regular performance reviews with actionable feedback and goal setting.

Work Environment & Culture

brighthush fosters a culture of inclusion, innovation, and well‑being. Even though you’ll be working remotely, you’ll feel connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Digital collaboration tools (Slack, Teams, Zoom) that keep communication fluid.
• Annual in‑person retreats and team‑building events in Pittsburgh, PA, where you’ll have the chance to meet colleagues face‑to‑face.
• A supportive manager who values work‑life balance and encourages flexible scheduling.
• Recognition programs that celebrate achievements and milestones.

Compensation, Perks & Benefits

While specific salary ranges are tailored to experience and location, brighthush offers a competitive compensation package that includes:

• Base salary with performance‑based bonuses.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid Time Off (PTO) and holidays.
• Employee Wellness Program featuring fitness stipends, mental health resources, and wellness challenges.
• Professional development stipend and tuition reimbursement for relevant courses.
• Flexible remote work policy with occasional in‑office days in Pittsburgh for team events.

How to Apply

Ready to make a difference in people’s lives while advancing your career? Click the link below to submit your application and join the brighthush family.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.