Seasoned Customer Service Representative – Remote Oregon, High‑Volume Support, Technical Troubleshooting & Affiliate Partner Liaison

About brighthush

brighthush is a leading innovator in the online gaming and sports betting industry, delivering seamless, secure, and engaging experiences to millions of players worldwide. With a commitment to integrity, customer satisfaction, and cutting‑edge technology, brighthush has become synonymous with reliability and excitement in the digital wagering space. Our remote teams are the backbone of our global operations, ensuring that every customer interaction reflects the highest standards of service and professionalism.

Job Overview

We are seeking a highly motivated Customer Service Representative to join our Oregon‑based remote team. In this role, you will be the first point of contact for our customers, providing expert assistance across phone, live chat, and email channels. You will leverage your deep knowledge of brighthush products, affiliate programs, and industry best practices to resolve inquiries, troubleshoot issues, and promote special events and promotions.

Key Responsibilities

• Customer Interaction: Handle inbound and outbound calls, live chat sessions, and email inquiries with professionalism and empathy.
• High‑Volume Support: Manage a fast‑paced environment, consistently meeting or exceeding call‑volume and resolution metrics.
• Product Knowledge: Provide accurate information on hours of operation, account management, betting options, and promotional offers.
• Technical Troubleshooting: Resolve password resets, basic application issues, and connectivity problems using step‑by‑step guidance.
• Affiliate Liaison: Assist brighthush affiliate partners and customers with account inquiries, ensuring a smooth partnership experience.
• Data Accuracy: Enter and update customer information in our CRM with meticulous attention to detail.
• Continuous Improvement: Participate in training sessions, share insights, and contribute to process enhancements.
• Compliance & Confidentiality: Safeguard sensitive information in accordance with brighthush policies and regulatory requirements.
• Team Collaboration: Work closely with supervisors, technical teams, and marketing to resolve complex issues and support special events.

Essential Qualifications

• High School Diploma or equivalent technical certification.
• Minimum of three (3) years in a call center or customer service role, with experience handling high call volumes.
• Proficiency in Microsoft Office Suite and basic internet navigation.
• Excellent verbal communication and phone etiquette.
• Strong organizational skills and the ability to multitask in a fast‑moving environment.
• Attention to detail and a commitment to data accuracy.
• Flexibility to work weekends, holidays, and rotating shifts as required.
• Dedicated, secure home office setup with reliable high‑speed internet.
• Ability to adapt quickly to new products, policies, and technology updates.

Preferred Qualifications

• Experience in the online gaming or sports betting industry.
• Knowledge of affiliate marketing programs and partner support.
• Previous exposure to CRM platforms such as Zendesk, Salesforce, or similar.
• Multilingual capabilities, especially in Spanish or other widely spoken languages.
• Experience with live chat and ticketing systems.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and building lasting relationships.
• Problem‑Solving: Ability to diagnose issues quickly and provide effective solutions.
• Technical Aptitude: Comfortable navigating web applications, troubleshooting basic technical problems, and learning new software.
• Time Management: Prioritize tasks, meet deadlines, and maintain productivity under pressure.
• Team Player: Collaborate with cross‑functional teams to achieve shared goals.
• Adaptability: Thrive in a dynamic environment with evolving products and processes.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As a Customer Service Representative, you will:

• Gain exposure to multiple facets of the online betting ecosystem, including product development, compliance, and marketing.
• Participate in ongoing training programs covering industry regulations, new product launches, and advanced customer support techniques.
• Earn certifications in customer service excellence, technical support, and affiliate partnership management.
• Progress to roles such as Senior Support Specialist, Team Lead, or Customer Success Manager.
• Benefit from mentorship programs and peer‑learning circles that foster continuous improvement.

Work Environment & Company Culture

brighthush values diversity, inclusion, and work‑life balance. Our remote teams enjoy:

• Flexible scheduling to accommodate personal commitments.
• A supportive, collaborative culture that encourages innovation and open communication.
• Regular virtual team events, wellness initiatives, and recognition programs.
• Access to cutting‑edge tools and technology that streamline workflows and enhance productivity.
• A transparent feedback loop where your voice matters and your contributions shape the future of brighthush.

Compensation & Benefits

We offer a competitive hourly rate of $17.00 per hour, along with a comprehensive benefits package that may include:

• Health, dental, and vision insurance (subject to eligibility).
• Paid time off and holiday scheduling.
• Employee assistance programs and mental health resources.
• Professional development budget and tuition reimbursement.
• Performance‑based bonuses and incentive programs.
• Access to a company‑wide wellness portal and fitness subsidies.

How to Apply

Ready to join a forward‑thinking team that values your expertise and offers a dynamic remote work experience? Click the link below to submit your application and take the first step toward a rewarding career with brighthush.

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Closing Statement

At brighthush, we believe that exceptional customer service is the cornerstone of our success. If you are passionate about delivering top‑notch support, thrive in a high‑volume environment, and are eager to grow within a leading online betting company, we want to hear from you. Join us and help shape the future of digital wagering while enjoying the flexibility and rewards of a remote career.