Seasoned Customer Service & Sales Specialist – Home Services Call Center Associate – Remote, Flexible Schedule – Drive Growth & Customer Success at brighthush

About brighthush

brighthush is a forward‑thinking technology partner that empowers small‑business owners in the home‑service sector—plumbing, electrical, HVAC, landscaping, and more—to master their financials and focus on what they do best. With a team of seasoned professionals who have spent years on the field, we bring unparalleled expertise in scheduling software, accounting integrations, and customer experience to every client. Our reputation for professionalism, precision, and proactive support has made us the trusted partner for thousands of service providers across the United States.

We’re on a mission to transform the way home‑service businesses operate by providing a single, intuitive platform that unifies scheduling, billing, and customer communication. By doing so, we free our clients to concentrate on delivering exceptional service while we handle the administrative backbone.

Why brighthush?

• Impactful Work – Every call you handle directly influences SLA performance, client satisfaction, and revenue generation. You’ll be the frontline champion helping small business owners succeed.
• Growth Pathways – We invest in your professional development with paid training, mentorship, and clear advancement tracks from Associate to Team Lead, Operations Manager, and beyond.
• Competitive Compensation – Starting at $19/hour, with performance‑based incentives and a comprehensive benefits package.
• Work‑Life Balance – Flexible, remote schedule that adapts to your life while meeting business needs.
• Inclusive Culture – We celebrate diversity, encourage collaboration, and foster an environment where every voice is heard.

Key Responsibilities

As a Customer Service & Sales Specialist at brighthush, you will be the first point of contact for our clients and their customers. Your role blends customer support, sales, and operational excellence.

• Inbound & Outbound Call Management – Handle all incoming calls and online inquiries with professionalism, using our company‑prepared scripts to guide customers toward the best service solutions.
• Booking & Dispatch Excellence – Accurately book appointments, schedule technicians, and dispatch jobs while ensuring our CRM remains up‑to‑date and error‑free.
• Sales Mindset – Convert inquiries into booked appointments, upsell additional services, and maximize every call as a revenue opportunity.
• Follow‑Up & Customer Care – Conduct post‑service follow‑up calls to assess satisfaction, identify future needs, and nurture long‑term relationships.
• Data Capture & Documentation – Take detailed notes during calls, enter them into our system, and collaborate with the field team to ensure seamless service delivery.
• Culture Champion – Bring positivity, teamwork, and a strong work ethic to every interaction, both with customers and colleagues.

Essential Qualifications

• High School Diploma or GED (required).
• Self‑starter with proven reliability and flexibility in working hours.
• Exceptional verbal and written communication skills; ability to convey empathy and professionalism.
• High level of accuracy and efficiency in data entry and call handling.
• Computer literacy with strong typing skills (30+ WPM) and proficiency in Microsoft Office.
• Excellent multitasking and follow‑up abilities, with meticulous attention to detail.
• Strong interpersonal skills at both professional and technical levels.
• Ability to work independently and as part of a collaborative team.

Preferred Qualifications

• Experience with scheduling and dispatch software such as brighthush or similar platforms.
• Background in HVAC, plumbing, electrical, or other home‑service customer support or dispatch roles.
• Basic understanding of accounting integrations and financial reporting for small businesses.
• Prior experience in a sales‑oriented call‑center environment.

Skills & Competencies

• Customer‑centric mindset with a passion for problem‑solving.
• Strong sales acumen and ability to close appointments.
• Proficiency in CRM management and data integrity.
• Adaptability to changing priorities and high‑volume call traffic.
• Time‑management skills to balance inbound calls, follow‑ups, and administrative tasks.
• Resilience and composure under pressure.
• Team player who thrives in a collaborative, remote environment.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Service & Sales Specialist, you’ll have access to:

• Structured onboarding and ongoing training modules covering product knowledge, sales techniques, and advanced CRM usage.
• Mentorship from senior team members and leadership.
• Clear promotion pathways: Associate → Senior Associate → Team Lead → Operations Manager → Director of Customer Success.
• Cross‑functional projects that expose you to marketing, product development, and finance.
• Regular performance reviews with actionable feedback and goal setting.

Work Environment & Culture

Our remote work model empowers you to balance professional responsibilities with personal life. You’ll work from your own home office, but you’ll also have the opportunity to connect with colleagues through virtual team meetings, brainstorming sessions, and social events.

We value:

• Transparency – Open communication channels and regular updates from leadership.
• Innovation – Encouraging creative solutions to improve customer experience and operational efficiency.
• Recognition – Celebrating wins, big or small, through shout‑outs, bonuses, and awards.
• Well‑being – Providing resources for mental and physical health, including flexible hours and wellness stipends.

Compensation & Benefits

• Base Pay – Starting at $19/hour, with potential for overtime and performance bonuses.
• Equipment Stipend – $100/month to support your home‑office setup.
• Medical Benefits – Available after 90 days of employment.
• Retirement Savings Plan – 401(k) with company match.
• Vacation Pay – Paid time off accrues based on tenure.
• Paid Training – Comprehensive onboarding and continuous learning opportunities.
• Advancement Opportunities – Clear career ladder and internal promotion focus.

Technical Requirements

While we provide an equipment stipend, we expect your home office to meet the following minimum specifications for optimal performance:

• Processor: Intel Core i5 4400 (i7 4770 recommended) or AMD Ryzen 5 7600 (Ryzen 7 7700 recommended) or Apple M1/M2.
• RAM: 8 GB minimum, 16 GB recommended.
• Monitors: Two 15” displays.
• Internet: Wired connection directly from router to computer; minimum upload speed 10 Mbps, download speed 50 Mbps.
• Noise‑cancelling headset with microphone.

Location & Schedule

We’re a remote‑first organization, but we require candidates to reside in one of the following states: Alabama, Arizona, Florida, Georgia, Michigan, Mississippi, Nevada, North Carolina, South Carolina, South Dakota, Tennessee, Texas, or Virginia. Your schedule will be flexible and aligned with business needs, allowing you to balance peak call times with personal commitments.

How to Apply

Ready to join a company that values your expertise and offers a platform for growth? Click the link below to submit your application and take the first step toward a rewarding career with brighthush.

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Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We look forward to welcoming a passionate, customer‑focused professional to our team. If you’re ready to make a tangible impact, grow your career, and help small businesses thrive, apply today and let’s build success together.

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