Seasoned Customer Service Specialist – Remote (Houston) – Health Benefits & Enrollment Support – Leading brighthush’s Health Texas Initiative

Welcome to brighthush – Empowering Communities Through Innovative Health Solutions

At brighthush, we are redefining how public‑sector technology serves the people of Texas. Our flagship Health Texas Initiative is a statewide platform that simplifies enrollment, offers real‑time guidance, and delivers personalized support to millions of residents. By blending data analytics, intuitive digital tools, and an unwavering focus on customer care, brighthush is transforming the way communities access essential health benefits.

Why Join brighthush?

When you become part of the brighthush family, you’re not just filling a role—you’re joining a mission that transforms lives. Here’s what you’ll experience:

• Work‑Life Harmony – Flexible scheduling, fully remote or hybrid options, and a culture that respects your personal commitments.
• Competitive Compensation – A base salary that reflects your expertise, complemented by quarterly performance bonuses that reward your impact.
• Comprehensive Health Coverage – Choose from a suite of medical, dental, vision, prescription, and HSA plans, plus life insurance and multi‑policy discounts.
• Future‑Focused Benefits – 401(k) with company match, paid time off, holidays, sick leave, and short‑ and long‑term disability coverage.
• Wellness & Support – Employee Assistance Program (EAP), holistic wellness resources, and a dedicated wellness team to support your physical, emotional, and financial well‑being.
• Recognition & Growth – Formal recognition platforms, tuition reimbursement, workshops, conferences, and clear internal career pathways.
• Exclusive Perks – Employee discounts on technology, travel, entertainment, and more.

About the Role

As a Seasoned Customer Service Specialist, you will be the frontline advocate for Texas residents seeking health benefits. Your daily tasks will include:

• Answering inbound inquiries via telephone, Interactive Voice Response (IVR), web chat, and other approved channels, ensuring every interaction meets our high standards of professionalism and confidentiality.
• Providing accurate, up‑to‑date information about health programs, enrollment procedures, and available services to consumers, prospective enrollees, and their representatives.
• Documenting every customer interaction in our secure systems, capturing details such as inquiries, complaints, actions taken, and transaction outcomes.
• Executing transactions and tasks in accordance with established guidelines to guarantee accuracy and completeness.
• Navigating multiple computer systems simultaneously while maintaining focus on the customer, performing data entry with precision.
• Coordinating the delivery of requested materials via mail, email, or electronic platforms, ensuring timely and secure fulfillment.
• Escalating complex or sensitive issues to the appropriate internal or external teams, following our escalation protocols.
• Facilitating translation or interpretation services for non‑English speaking customers, ensuring clear communication and compliance with procedures.
• Communicating proactively with supervisors about potential service delivery challenges or improvement opportunities.
• Consistently meeting or exceeding Quality Assurance (QA), productivity, and key performance metrics.
• Participating in mandatory meetings, trainings, and continuing education to stay current on programs, policies, and best practices.
• Performing additional duties as assigned by management to support overall team success.

Essential Qualifications

• High school diploma or GED (or equivalent combination of education and experience).
• 0–6 months of relevant professional experience (or equivalent).
• Availability to work shifts between 8:00 am and 6:30 pm CST (7:00 am–5:30 pm MST).
• Proficient typing skills and a strong sense of urgency under pressure.
• Excellent attendance record, especially during the initial training period.
• Strong organizational and prioritization abilities.
• Basic computer proficiency in Windows and/or Mac environments.
• Capacity to handle 100+ calls per day, including repetitive and high‑volume interactions.
• Ability to work onsite on Day 1 for equipment training and to complete classroom and on‑the‑job training with no missed time.
• Willingness to use a webcam during training and meetings as instructed by management.

Preferred Qualifications & Skills

• Prior customer service experience in a call center or health benefits environment.
• Knowledge of health insurance terminology and enrollment processes.
• Experience with multi‑channel communication platforms (IVR, web chat, CRM systems).
• Strong problem‑solving skills and the ability to think on your feet.
• Excellent verbal and written communication skills in English; additional language proficiency is a plus.
• Demonstrated ability to maintain composure and professionalism in high‑pressure situations.
• Proactive attitude toward continuous learning and process improvement.

Work Environment & Culture at brighthush

Our call center operates from 8 am to 6:30 pm CST, Monday through Friday, with 8‑hour shifts scheduled within those hours. Whether you choose a fully remote setup or a hybrid model, you’ll have the flexibility to balance your personal and professional life. Our remote work infrastructure is designed for maximum productivity:

• Quiet, professional workspace free from distractions.
• Space to accommodate two large monitors, laptop, keyboard, mouse, and docking station (equipment provided).
• Reliable, high‑speed wired internet connection (minimum 20 Mbps download, 5 Mbps upload).
• Support for troubleshooting and technical assistance from our IT team.

Career Growth & Learning Opportunities

At brighthush, we invest in your future. As a Customer Service Specialist, you’ll have access to:

• Structured onboarding and ongoing training programs that cover industry best practices, compliance, and advanced customer engagement techniques.
• Mentorship from seasoned professionals who can guide your career trajectory.
• Internal career pathways that may lead to supervisory roles, program management, or specialized health benefits positions.
• Tuition reimbursement for courses related to customer service, health administration, or other relevant fields.
• Opportunities to attend conferences, workshops, and industry events to broaden your network and skill set.

Compensation & Benefits Overview

While specific figures may vary based on experience and location, you can expect:

• Competitive base salary with quarterly performance bonuses.
• Full health, dental, vision, and prescription coverage options.
• Life insurance and multi‑policy discounts (auto, home, renter’s, pet).
• 401(k) retirement plan with company matching.
• Paid time off, holidays, sick leave, and disability coverage.
• Employee Assistance Program (EAP) for holistic wellness support.
• Recognition platform to celebrate outstanding contributions.
• Employee discounts and perks across a wide range of products and services.

How to Apply

Ready to make a meaningful impact on the lives of Texas residents? Click the button below to submit your application and join the brighthush team.

Apply Now

Conclusion

At brighthush, we’re more than a company – we’re a community committed to excellence, innovation, and service. As a Customer Service Specialist, you’ll be at the heart of our Health Texas initiative, helping people navigate their health benefits with confidence and care. If you’re driven, customer‑centric, and eager to grow in a supportive environment, we invite you to apply today and become part of a mission that truly matters.